Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
🔥100%
Startup Founder
💸100%
Marketing
✨100%
Business Owner
Geos
Work Background
RetireMedProgram Advisor Manager
Feb. 2023• Collaborated with Department Managers and Executive team to ensure continuity and communication at RetireMed.
• Managed team pipelines and conducted analysis to optimize team performance.
• Provided detailed reporting and analytics on team progress.
• Oversaw attendance management to ensure operational efficiency.
RetireMedProgram Advisor Team Lead
Feb. 2022 - Feb. 2023• Led a team of Program Advisors to ensure task completion and collaboration with management teams at RetireMed.
• Provided coaching, on-the-job training, and delegated team projects to achieve company goals.
• Conducted audits on team calls and CRM to ensure quality and efficiency in operations.
RetireMedProgram Advisor
Jul. 2021 - Feb. 2023* Sufficiently evaluate leads to schedule appropriate appointments * Communicate and ensure reliable information is provided to team member and Licensed Benefit Advisor to increase smooth transitions/client outcomes * Provide accurate information to lead and enter correct information in CRM system * Responsible to reaching out to potential clients through phone system, text system and email * Supported some CRM training of new employees and provided new email material
CareSourceGrievance and Appeals Coordinator
Feb. 2020 - Jul. 2021* Adeptly perform a full spectrum of administrative tasks, including data entry, faxing, and copying
* Ensure optimal accuracy in processing service grievance and appeal requests
* Minimized the establishment's inventory by up to 5%
* Able to work in a fast-paced environment such as a call center
HAND & STONE MASSAGE SPAFront Office Assistant
Aug. 2017 - Jan. 2020Dayton, Ohio, United States* Leveraged leadership abilities to drive daily business operations within the fast-paced spa setting
* Delivered support with cross-functional processes such as business development, brand awareness, customer retention, and promotions
* Acted as a subject matter expert by training new personnel in business practices and customer service
* Remained knowledgeable in the enterprise's products and educated individuals about memberships
* Contributed to a 20% growth in member retention
DEDICATED NURSING ASSOCIATESState Tested Nurse Aide/ Scheduler
Mar. 2017 - Jan. 2020Kettering, Ohio, United States* Delivered quality training to newly hired employees and supported staffing efforts
* Responded to a high-volume phone line and accurately scheduled appointments
Central State UniversityStudent Assistant
Jul. 2014 - Apr. 2017Wilberforce, Ohio, United States* Performed administrative tasks and addressed student inquiries
* Used office applications to address payroll inquiries * Demonstrated intermediate proficiency in Microsoft Suite applications
Intch is a Professional Networking App for the Future of WorkSee more people like Kayla on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
565944 people
18
Technologist, Project/Program Manager
17
Assistant manager
16
Customer service specialist
55332 people
17
Sr Director, Customer Support
16
Customer Interaction Specialist
16
Business development manager @ Rent Portland Homes