DFLAT Madrid Accommodation ServicesBrand Marketing Manager
May. 2017 - Mar. 2020Madrid Area, Spain· Provided strategic direction, planning, and project governance for a local lodging agency that supported an international market growing across 10 countries between Europe and Latin America through B2B and B2C multi-channel strategies.
· Designed, created, and delivered consistently compelling marketing campaigns, which increased efficiency by growing the website traffic from 1,500 to 13,000 monthly visitors in a year and a 20% increase in customer retention.
· Reporting and accurately following up on project status according to calendars, and frameworks to the CEO and founding partners, stakeholders, and coworkers, encompassing budget estimation, resources, and action plans.
· Guided a new general marketing strategy for the different areas and business units (B2B and B2C) of the company by conducting market research which contributed to the monthly growth of the company between 2018 and 2020.
· Established the marketing department's tasks and procedures implementing new tactics based on the company’s previous actions and implemented them into a new market in English into 6 new regions.
· Coordinated consistently with the 4 business unit teams to develop actions according to their goals in the company's business plan.
· Improved the brand reputation and messaging across former, current, and new stakeholders by establishing brand guidelines including, tone of voice, crisis management, and visual identity.