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Work Background
McKinsey & CompanyOperations Manager, Canada
Nov. 2023 - Aug. 2024Toronto, Ontario, Canada• Responsibilities listed as Operations lead below increased to include the Montreal, Calgary and Vancouver offices. • Meeting space increased to 36 rooms managed across multiple time zones. • Strategic partnerships with 3 additional Managing Partners on executing initiatives inline with Firm goals and individual visions.
McKinsey & CompanyOperations Lead/Corporate Event Planner
Oct. 2021 - Dec. 2023Toronto, Ontario, CanadaLeading a team of 4 along with security and cleaning teams that collectively contribute to the functionality and appearance of a 3 floor office and heritage building in Toronto managing 22 meeting rooms, working with EA team to ensure materials were prepped and provided in advance. • Developed and fostered a customer service-oriented team, arranging highly critical and non critical meetings, often within tight timeframes, while always ensuring that quality was in the forefront. • Managed multi-million-dollar budgets, ensuring cost effectiveness and client satisfaction. • Engaged with senior leadership stakeholders to determine goals, build agendas and content accordingly, managed a large event portfolio with 5 marquee events annually. • Worked in cross-functional teams, over multiple time zones, ensuring seamless coordination and execution of complex itineraries. • Aided internal and external clients in deciding parameters, procedures and potential roadblocks in coordinating meetings, workshops, and events. • Created effective workflow plans, communication material templates, and client surveys, while tracking learnings and best practices. • Proactive in providing high quality and innovated tech solutions. • Coordinated deliverables across all operational areas, providing support as needed.
McKinsey & CompanyExecutive Assistant
Oct. 2018 - Oct. 2021Toronto, Canada Area• Provided distinctive support for two Firm Partners, managing between 8-12 engagements at any given time, preparing resources and materials needed in advance. • Active inbox management, handling a high volume of communication/emails, and managed workflow. • Proactive ownership over complex and constantly changing calendars, scheduling/rescheduling 5-20 meetings daily. • Arranged travel itineraries (flight, hotel, car service) including multi-city trips and long-haul flights. Coordinating visa’s and documentation to foreign countries, as necessary. • Managed administrative duties such as expenses and insurance claims. • Built WIP’s, created presentations, analyzed data and built reports for client meetings, workshops or conferences. • Drafted communications related to client work and engagements. • Planned and executed an efficient filing system and increased productivity. • Provided daily updates on the status of engagements and schedules while prioritizing the Partners path to success. • Provided back up support to EA team during busy times in addition to covering time off.
Judith and CharlesStore Manager
Dec. 2015 - Jun. 2017Yorkville Village
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