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Work Background
Shop360 LLCOwner
Jan. 2025United States, Bentonville- Optimized executive scheduling by managing complex calendars, coordinating meetings, and
improving workflow efficiency by 30%.
- Handled 100+ emails per day, ensuring prompt responses, inbox organization, and professional
correspondence.
- Assisted with QuickBooks bookkeeping, processing invoices, tracking expenses, and maintaining
accurate financial records.
- Developed and maintained Standard Operating Procedures (SOPs) for administrative tasks,
improving efficiency and reducing onboarding time for new team members.
- Created automated digital filing systems, increasing document retrieval efficiency by 40% and
improving document security.
- Conducted market research and data analysis, compiling insights into actionable reports for
business decision-making.
DailyPay, Inc.Mission Control Analyst II
Jun. 2023United States, Minneapolis- Streamlined operational workflows by implementing scalable SOPs, enhancing efficiency in B2B
issue resolution.
- Managed and updated project plans, ensuring alignment with business objectives and timely
execution.
- Conducted data-driven performance assessments and quality checks, improving workflow
accuracy and decision-making.
- Provided structured training for new team members, standardizing onboarding processes and
improving team productivity
DailyPay, Inc.Payment operations analyst
Jul. 2020 - Jun. 2023
Powerplay Retail™Staff Accountant
Jun. 2019 - Jul. 2020
HAP (Hmong American Partnership)Business Initiative Associate
Apr. 2019 - Jun. 2019
HAP (Hmong American Partnership)Accounts Receivable Clerk
Jun. 2018 - Jun. 2019Greater Minneapolis-St. Paul Area
BMO Harris BankBusiness Management Intern
Oct. 2016 - Feb. 201750 Pearl Avenue Oshkosh, WI 54901- Managed the day to day branch operations to protect the bank’s assets and comply with all regulatory, legal and ethical requirements
- Identify opportunities to help customers and grow business
- Developed team method to deliver strong business results while adhering to internal practices and processes
- Lead the team in supporting BMO’s strategic priorities.
BMO Harris BankService Representative
Jul. 2016 - May. 201750 Pearl Avenue Oshkosh, WI- Develop customer relationships. - Make sound transactional decisions to ensure policies and directives are met.
- Understand and respond appropriately when interacting with customers, co-workers and management. - Take responsibility for personal performance and development
Sewing Express Inc.Inspector/ Sewer
Dec. 2012 - Jun. 2014 - Manage production flow on the floor to improve efficiency - Analyze data and created solutions that led to doubling weekly profits - Inspect products for quality assurance - Analyze weekly production to find a solution to maximize production, resulted in getting final products out two times faster than before - Resolve minor product delays by assessing the situation and finding a solution to encounter it.
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