National Debtline is a charity.Debt Consultant
Feb. 2024West Midlands, England, United KingdomI am an experienced Specialist Debt Advisor with a strong background in providing comprehensive debt advice across various financial products, including mortgages, overdrafts, loans, and credit cards, within a call centre environment. I offer expert guidance on county and high court processes, helping clients understand the potential consequences of non-payment, such as enforcement actions and bailiff involvement. My role involves advising clients on the legal aspects of debt disputes, enhancing their income through benefit and trust fund advice, and applying my knowledge of relevant case law. I also support solvent clients with ad-hoc debts like parking fines and traffic violations, and provide compassionate assistance to recently bereaved individuals navigating death and debt issues. I am committed to delivering empathetic, non-judgmental, and practical advice, particularly when working with vulnerable clients facing physical and mental challenges, including those with suicidal thoughts. My focus is on ensuring that my advice is accurate, sensitive, and tailored to prevent further distress. I am also responsible for effective time management to meet statistical targets, ensuring that I maintain both quality and efficiency in my advisory services.