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Network Power<100 people
Roles
✨54%
Business Owner
🧨50%
Consulting
👍36%
Sales & BizDev
Geos
🇦🇪68%
United Arab Emirates
🇺🇸4%
United States
Work Background
GHASSAN ABOUD GROUPProject Manager, Digital Transformation
Jan. 2019United Arab Emirates, DubaiI lead enterprise delivery programmes across multi business operations, with focus on scaling systems, improving operational control, and driving measurable outcomes. I run complex, multi stakeholder projects end to end, from business case and scope definition to rollout and stabilisation. I work with leadership and department owners to align priorities, confirm governance, and ensure each initiative delivers value on time and within budget.
I manage cross functional teams across onshore and offshore delivery. I run agile ceremonies, control sprint delivery, and maintain clear reporting on scope, risks, dependencies, and release readiness. I own UAT planning and execution, test case design, cutover planning, and post go live support. I also lead incident triage and problem management when production issues impact operations.
My delivery focus covers ERP, CRM, integrations, reporting, and workflow automation. I drive improvements in operational processes such as procurement, inventory, logistics, sales operations, and service workflows. I bring strong exposure to project led environments, including construction and real estate operations, where document control, approvals, budgeting discipline, and schedule visibility are critical.
I operate with an owner mindset. I challenge manual work, reduce delivery friction, and build repeatable execution playbooks. I keep teams accountable, communicate directly, and protect delivery quality through structured governance and disciplined change control.
Salem Ahmad Almoosa Enterprises (Falconcity of Wonders)Information Systems Manager
Sep. 2017 - Jan. 2019United Arab Emirates, DubaiI worked as an Information Systems Manager for a mid sized real estate and enterprise group, leading digital transformation across business units. I owned the end to end delivery of enterprise applications and internal platforms, with clear focus on process standardisation, automation, user adoption, and measurable operational control.
I led the selection, implementation, and optimisation of key systems including ERP, CRM, and Document Management. I managed the full delivery lifecycle from RFI and RFP, requirements and solution design, configuration and integrations, testing and cutover, to go live support and stabilisation. I also served as the main escalation and triage point for business critical issues, change requests, and vendor coordination.
In parallel, I built an information systems roadmap aligned to leadership priorities and operational growth. I worked directly with senior stakeholders including the Chairman, Vice Chairman, GMs, and department heads to set governance, confirm budgets, and prioritise initiatives. I strengthened project controls through structured planning, sprint based execution, and disciplined release management.
This role gave me strong hands on experience in real estate platforms and CRM workflows, including Propertybase (Salesforce for Real Estate), PropSpace, Masterkey, and ePMS, along with web based DMS solutions for drawings, contracts, and project progress tracking.
Dubai CustomsBusiness Analyst
Mar. 2008 - Aug. 2017United Arab EmiratesI worked at Dubai Customs as a Business System Analyst and Project Manager, leading digital transformation initiatives that improved customs operations, risk control, and customer service. I owned requirements through delivery, aligned stakeholders, and ensured solutions met security, compliance, and performance expectations.
Key programmes delivered
Risk Engine (Intelligence driven profiling)
I supported the design and rollout of an in house Risk Engine developed by the Dubai Customs Intelligence Department. The solution improved how declarations get analysed and profiled, strengthened targeting of high risk shipments, and reduced manual review effort by prioritising inspections based on risk signals.
Smart Claim and Refund System (Claims, refunds, and revenue protection)
I led business analysis and delivery support for a centralised online platform to manage customs refund and claim processes and reduce revenue leakages using a People, Process, and Technology approach. The platform processed close to 1.5 million online refund requests with a total value of AED 13 billion, including AED 809 million in deposit refunds and AED 8.5 billion adjustments in customer standing guarantee accounts.
What I did across these programmes
Run stakeholder workshops and focus groups with private sector customers
Document business requirements, workflows, and validation rules
Translate requirements into functional specifications and delivery backlogs
Coordinate delivery plans, milestones, and cross team dependencies
Lead testing cycles, defect triage, and release readiness
Drive process optimisation, automation, and service standard alignment
Support go live, stabilisation, and continuous improvement based on user feedback
Impact
Faster clearance for low risk shipments through better profiling and automation
Stronger risk management and operational security controls
Improved customer experience through 24 by 7 online submission, tracking, and automated validations
Better financial control through structured claims processing and audit ready workflows
Skills: CRM, Microsoft Project, Scrum, Agile, Digital Strategy, Risk Analysis, Process Optimisation, Business Process Management
Saudi Net LinkSystem Analyst
Jun. 2007 - Mar. 2008Saudi Arabia, RiyadhI worked as a System Analyst at Saudi Net Link, supporting enterprise customers in Riyadh including the Supreme Council for Tourism and Saudi Electricity Company. I translated business requirements into workable system designs and supported delivery of solutions that improved day to day operations and reporting.
My responsibilities covered:
Run requirement workshops and document functional requirements
Map current process vs target process, highlight gaps and dependencies
Create functional specs, screen mockups, and workflow diagrams
Support solution configuration and coordinate with development teams on custom changes
Build prototypes, validate with users, and refine based on feedback
Lead test cycles, manage defects, and confirm release readiness
Prepare technical documentation, user guides, and training material
Support UAT, go live activities, and post go live stabilisation
I worked across ERP, DMS, CMMS, and operational management solutions. This role strengthened my ability to align IT delivery with business outcomes, while maintaining clear communication with both technical teams and business stakeholders.
Skills: Business Analysis, Systems Design, Software Implementation, Technical Documentation, Customer Communication
Saudi Electricity CompanySoftware System Analyst
Jun. 2006 - May. 2007Saudi Arabia, DammamI worked as a Software System Analyst supporting Saudi Electricity Company through SEGI, based in Al Dammam. I supported IT initiatives that improved operational visibility and control for field and back office teams.
I handled end to end analysis and delivery support, including:
Gather business requirements from operations and engineering teams
Translate requirements into functional specs and process flows
Support planning, milestones, and delivery tracking against the project schedule
Coordinate with developers and infrastructure teams on environment readiness and access
Execute system testing, log defects, and validate fixes through retesting
Prepare user guides and support UAT with key users
Monitor rollout readiness and support go live activities
I worked with minimal supervision and kept delivery aligned to scope, timelines, and quality expectations. This role strengthened my core skills in business analysis, stakeholder management, and structured project execution in a high compliance, service critical environment.
Skills: Project Management, Business Analysis, Analytical Skills, Stakeholder Management, Project Communications
Atos OriginSite Support Specialist
Jun. 2005 - May. 2006Saudi Arabia, KhobarIn June 2005, after completing my BTech in Computer Science and Engineering from Cochin University of Science and Technology, I joined a Saudi Aramco healthcare transformation program to implement the SAP Healthcare module across 111 medical facilities. The programme replaced fragmented, site based tools with a single integrated platform that improved data consistency, cross facility visibility, and day to day operational control for medical services.
I supported the implementation lifecycle from system readiness to rollout execution. My work covered system validation, test execution, defect tracking, and release coordination to keep delivery aligned to the deployment plan. I worked closely with business users and technical teams to verify workflows, confirm data behaviour, and reduce risk during cutover.
This early role built my foundation in large scale enterprise delivery and regulated operational environments. It strengthened my approach to structured testing, controlled deployments, and stakeholder coordination, with a clear focus on stable outcomes and user adoption.
Skills: SAP Implementation, Hospital Information Systems, Enterprise Rollout, UAT and Testing, Defect Management, Stakeholder Coordination
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