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Work Background
OnFrontiersGlobal Head of Customer Success
Jan. 2024New York, New York, United StatesDriving global customer success initiatives by leading and shaping a comprehensive customer success and professional services department. Developing and implementing strategic project management processes and ensuring a seamless onboarding experience for customers across the product offerings. Building and nurturing a high performing, globally aligned customer success team, consistently ensuring solutions meet and exceed customer objectives.
BeameryDirector Strategic Solutions
Dec. 2019 - Nov. 2023Atlanta, Georgia, United StatesEstablished and led the Strategic Solutions Department, focused on accelerating customer alignment and process optimization to drive faster adoption and maximize ROI. Partnered with senior leadership and key stakeholders to deliver strategic consultancy, offering tailored solutions that address complex customer challenges. Spearheaded the development of talent acquisition processes and oversaw CRM integrations and implementations, ensuring seamless transitions from contract to go-live and delivering measurable business outcomes.
Randstad USASenior Solutions Delivery Consultant
May. 2015 - Dec. 2019Atlanta, Georgia, United StatesLed a team in successfully completing over 30 enterprise implementations of Vendor Management Systems (VMS), managing every phase of the project lifecycle from initiation to delivery. Oversaw Quarterly Business Reviews (QBRs), leveraging customer data analytics to drive strategic decisions, such as optimizing contingent labor strategies and scaling hiring efforts in key locations. Streamlined project management processes to enhance efficiency, ensuring on-time delivery and alignment with client objectives. These efforts significantly boosted client satisfaction and contributed to long-term success and retention.
CarestreamSenior Director of Professional Services
Apr. 2012 - May. 2015Atlanta, Georgia, United StatesExpanded client services operations across five countries, achieving a 12% increase in global market share within three years. Drove international growth by optimizing service delivery processes, resulting in a 15% reduction in project cycle times and maintaining 98% on-time delivery rate. Enhanced profitability and resource allocation, positioning the company for sustained success in competitive global markets.
CarestreamDirector of Professional Services
Jun. 2010 - Apr. 2012Atlanta, Georgia, United States
CarestreamLead Solutions Delivery Consultant
Jan. 2009 - Jun. 2010Atlanta, Georgia, United States
Global Recruiting Consultants Sales and HealthcareLead Solutions Consultant
Sep. 2004 - Jan. 2009AtlantaElevated patient care, optimized time management, and enhanced operational efficiency for healthcare practices by delivering strategic guidance and implementing clinical software solutions. Developed comprehensive strategies in alignment with industry best practices, focusing on staff hiring and training, process improvement, and data-driven decision making to support practice expansion and sustainable growth.
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