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Work Background
ALORICA AT HOME, LLCLicensed Health Plan Specialist
Aug. 2023United States• Answer inbound calls from potential & existing customers regarding medical & dental Individual & Family Plans.
• Take calls back-to-back while toggling through several applications on multiple screens.
• Resolve customer issues through independent problem-solving skills and one-call resolution.
• Understand and strive to meet or exceed call center metrics while providing excellent, consistent sales & customer service.
• Assist customers with finding the best possible plan for their family.
UAW Secretary International Gaming Council
Jan. 2019 - Dec. 2019Region 8
Caesars Horseshoe BaltimoreTable Games Supervisor/Trainer
Jan. 2017 - Mar. 2025Baltimore, Maryland
STATE FARM INSURANCE AND FINANCIAL SERVICESCustomer Service/ Sales Representative
Nov. 2013
CAEI/BGECustomer Service call center
Nov. 2012 - Nov. 2013
Lenserf & CoSpecial Assistant/ Sales Associate
Jan. 2011 - Nov. 2012Product Sales, Application Intake Product Training/Sales Training, Claims Intake. Assess the needs of 7,000 customers and respond effectively and appropriately to issues, complaints and claims via verbal or written communication.
Heather C. Lewis Financial, LLCOwner
Jan. 2010We offer services in Financial planning, Annuities, Auto, Home Owners, Health, Life & Long Term Care Insurance. We also provide paycheck security with Supplemental Insurance for groups and Individuals.
Heather C. Lewis Financial, LLCOwner
Jan. 2010 - Jan. 2010
Yarn & Company, INCOffice Manager
Jan. 2009 - Jan. 2011Assess the needs of customers and respond effectively and appropriately to issues and complaints via verbal or written response. Schedule Appointments. Prepare applications. Analyze current financial situation to plan for retirement. Specialize in insurance for Life, Health, Long Term Care & Annuities.
Angela Yancey State Farm InsuranceInsurance Agent
Jul. 2007 - Dec. 2008Assess the needs of customers and respond effectively and appropriately to issues and compliance via verbal or written response. Specialize in insurance for auto, life and homeowners sales. Assist customers with State Farm Banking products.
Donald Enga State Farm InsuranceOffice Manager/ Insurance Agent
Jul. 2000 - Jul. 2007Train all new employees on company rules and regulations and assist when learning to deal with clients. Make sure all employees are up to date with the knowledge of new company rules and regulations. Take care of payroll for employees/Bank deposits for office. Assess the needs of customers and respond effectively and appropriately to issues and complaints via verbal or written response.
Specialize in insurance for auto, life and homeowners sales. Assist customers with State Farm Banking products.
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