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Work Background
DeloitteSenior Human Resources Manager
Jan. 2024Warsaw, Mazowieckie, Polando Coordinating all regional HR processes and drive the execution of the end-to-end HR employee lifecycle activities to support the company’s Mission, Vision and Strategy
o Supporting the regional HR Team in implementing a coherent people plan to be aligned with the business strategy while working closely with the business in the annual budgeting and forecasting process of headcounts, personnel and training cost o Supporting the regional HR BP Team with deployment of new regional policies by engaging stakeholders, communicating, and executing implementation actions ensuring best-in-class HR processes, company Values and Principles as well as the Code of Conduct are applied in the business at all times
o First point of contact mainly for managers, contributing to the understanding and use of HR tools, processes, policies and ensuring compliance
o Diversity, Equity&Inclusion (DEI) projects: based on data gathering and analytics implementing DEI solutions across teams in close collaboration with Deloitte Regional HR team, EB team, business heads and teams (e.g. work organization/flexible working schemes, generation gaps, work-life balance policies, leadership gaps, parental programs, salary gaps, gender structure on managerial and leadership positions, holiday index, engagement index, KPI’s. etc.)
o Providing support and expert advice to managers+ in the areas of Development, Performance Management, Employee Engagement, Labour Law
o HR change Management: Being part of regional HR transformation project teams - DEI projects, work life balance projects, hybrid ways of working, company culture, leadership growth
o Leading and developing HR team (5 FTE, incl 4 HRBP, L&D expert)
o HR data analytics
InterContinental Hotels & ResortsHuman Resources Director
Oct. 2022 - Jan. 2024Warsaw, Mazowieckie, Poland• Managed all employee life cycle HR processes for 185 FTE and 100 Civil contract employees
• Led a team of 3 HR professionals, collaborating daily with Hotel Management Team and overseeing IHG DEI policies & reporting.
• Vendor management and various employee engagement & learning initiatives.
DeloitteHR Manager, HRBP, Consulting Technology Talent Team
Apr. 2021 - Sep. 2022Warsaw, Mazowieckie, Polando Providing HR strategic and ongoing advisory and leadership to Managers, Department Heads, and Partners not only on daily routines but particularly during transformation process o HR Process change management: analysis, design, implementation, continuous improvement, optimization and management of HR employee lifecycle processes across Consulting business (1000+ FTE) plan: e.g. pre-hire, onboarding, HR administration, performance management, development programs, employee engagement & learning initiatives, training, compensation review, offboarding & exit interviews, building process workflows and tools, designing and executing communication, knowledge sharing and training, collaborating among divers teams, also across CE region
o Leading and developing HR team (3 FTE), setting high aspirations, strengthening motivation, building inclusive culture, being SPOC to other Talent Team HRBPs on operational and decision making level
o Policy management including policy development, improvement and tracking reviews in conjunction with local law and strategic priorities
o HR data analytics, collaborating with Data Analytics team
KR GROUP LTD.Head of HR, HR DiR, HR Manager, Talent Lead
Jan. 2019 - Mar. 2021Warsaw, Masovian District, PolandProceses:
Recruitment | Pre-hire | Onboarding | People Management and Development | Leadership | Performance Management and Work Effectiveness | HR data collection(enter & exit surveys, satisfaction surveys) | Trainings | Reward & recognition | Offboarding Daily tasks:
o Providing HR and labour law support, advisory, leadership to Managers, Department Heads, Board
o Resolving employees’ queries and liaising with different teams to ensure logical closure o HR Process change management: design, implementation, continuous improvement, optimization and management of all HR employee lifecycle processes: recruitment, hiring, pre-hiring, onboarding, HR & payroll administration, performance management, development programs, employee engagement & learning initiatives, training, compensation review, offboarding & exit interviews, employer branding, o Leading and developing HR team, setting high aspirations, strengthening motivation, building inclusive culture
o Policy management including policy development, improvement and tracking reviews in conjunction with local law and strategic priorities
o Analyze and report on operational performance KPIs and SLAs to the Board, HR data analytics
DentonsHR Manager Dentons Business Services EMEA
Mar. 2018 - Sep. 2018Warsaw, Masovian District, PolandTransforming HR employee lifecycle processes with responsibility for recruitment, hiring, pre-hiring, onboarding, HR administration, performance management, development programs, employee engagement & learning initiatives, training, compensation review, offboarding & exit interviews, employer branding Improvements Implemented:
- Pre-hiring: optimization of pre-hire HR administration (creating a pre-hire process map, standardizing HR documentation (e.g. questionnaires, agreements, offer letters) and communication with prospective Candidates
- Onboarding: creating and unifying training for all groups of candidates, engaging SMEs in onboarding training, designing training processes for new employees from day one.
- Recruitment: standardizing recruitment interviews; building interview matrixes to streamline recruitment processes, Employer Branding (DBSE pracuj.pl profile), transforming company recruitment model into internal sourcing model resulting in a significant reduction recruitment costs (from 1mln PLN up to 300K PLN yearly)
- Learning & Development: building L&D Team and accompanying strategy
Credit SuisseAVP, Chief Technology Office Workforce Strategy Site Coordinator/HRBP/Business Manager
Jul. 2017 - Feb. 2018Warsaw, Masovian District, PolandSII, later directly working for Credit Suisse, fix time project: plan 1 year, extended to 21 months
Start-up of CS IT Shared Service Center in Warsaw – Chief Technology Office
o Overseeing all aspects of development of the new IT facility in Warsaw from greenfield site to completion with the target of 200+ FTEs
o Building and maintaining solid working relationships with globally located stakeholders, including Department Heads, Business Management, Hiring Managers, Program Stakeholders, HR, Recruitment teams, vendors and others if required. o Instrumental in transition of roles and processes from remote locations into Poland; delivering SPOC role for all stakeholders, providing leadership and management in a growing region
o Coordinating process & knowledge transfer during transition functions into Poland whilst delivering operational excellence, continuous improvement and world class services to internal Stakeholders
o Collaborating with local service providers and vendors to manage end to end delivery of services
o Enabling and governing HR processes: recruitment, onboarding, retention and development staff efforts (at all stages and all levels), career development, talent management, in order to successfully execute strategy across Poland
o Helping to build catalogue of (the) best deployment practices for Polish locations Improvements Implemented:
- Building solid relationships between business and Recruitment Service Delivery Teams across Warsaw (and Wroclaw) and the Chief Technology Office (CTO) Department, standardizing and upgrading recruitment and onboarding process for the IT department, reducing interview frequency by developing interview matrix; providing and delivering workshops on recruitment processes for Technology Hiring Managers, building a standardized onboarding program, engaging Subject Matter of Experts in dedicated onboarding trainings, creating recruitment reports, managing training for IT experts.
Sii PolandAVP, Chief Technology Office Workforce Strategy Site Coordinator/HRBP/Business Manager
Jul. 2016 - Jul. 2017Warsaw, Mazowieckie, PolandOutsourced for Start-up of Credit Suisse IT Shared Service Center in Warsaw – Chief Technology Office
CitiRecruitment Manager / Client Services Manager
Feb. 2016 - Jun. 2016Warsaw, Masovian District, PolandManaging team of recruiters
Develop and maintain pro-active and constructive relationships with clients by demonstrating an understanding of the business, the associated requirements and set expectations accordingly,
Formulate and monitor Service Level Agreements (SLA’s) with the client and review KPIs against this on an ongoing basis
Where applicable liaise with client contacts to develop and maintain recruitment plans, attraction, and sourcing strategies as well as organisational structures, Keep abreast of market intelligence and industry trends (e.g., new technology, recruitment metrics, legislative changes)
Drive team activities and focus to ensure that customer satisfaction (hiring managers, client stakeholders, candidates and suppliers) is a key consideration at all times,
Responsible for presenting management reports that contain financial and operational results at the monthly Client Services account review and use these to pinpoint issues and propose direction for the account
VISTRAHR Specialist/HRBP at Vistra (formerly Trinity Corporate Services)
Jun. 2014 - Jan. 2016Warsaw, Masovian District, PolandSupporting and advising Managers and Board of Directors in all HR matters (employment, recruitment, evaluation and motivation, talent management, outplacement issues)
Managing HR projects:
Learning&development
Traininng planning
Performance management and career development
Internal transfers Recruitment
Driving and managing organizational changes when needed Coordinating of IT projects in HR
HR reporting
Managing HR & recruitment budget Key achievements: upgrading job descriptions; building performance management proces based on competence model; building IT application for performance management proces; incorporating internal mobility as talent management proces; building benefit system
Centralny Ośrodek InformatykiRecruitment Specialist
Apr. 2013 - Dec. 2013Warsaw, Masovian District, PolandManaging recruitment processes for all (mainly IT) positions in the company: • Responsible for organizing and managing recruitment process for all positions in the company (preparing recruitment procedures and instructions (e.g manuals), cooperating with external recruitment agencies, publishing advertisements, selection of applications, recruitment interviews, etc.)
• Cooperating with line managers, directors and Board of Members • Preparing assessments and recommendations of applicants
• Responsible for pre-employment checks (skills testing, background, and reference checks)
• Generating offer letters and follow-up with applicants
• Preparing Employees' documentation according to polish labor law (e.g medical checks, certificates of employment, compensation letters, ect.)
• Responsible for trainings and induction of new stuff in the company (Welcome, access tag, employee manual, regulations etc.)
• Updating and developing HR information, polices and procedures to all staff • Introducing other HR projects • Reporting directly to HR&Payroll Manager CEPIK and PL.ID projects
jfs-consultingHR projects
Mar. 2011 - Apr. 2021Warsaw, Masovian District, Polando Consulting services for HR processes: recruitment, employment, evaluation and motivation talent management, outplacement issues
o Recruitment projects mainly within IT and Finance sectors, SSC, BPO, direct search
o Driving improvements in HR areas: hiring, job descriptions, employee evaluation systems; 360-degree feedback, employee satisfaction survey, salary and bonus system review, motivation systems
o Assessor in Development Center (pharmaceutical sector), feedback sessions Improvements Implemented:
- Hiring: competency-based interviews, communication with both candidates and Hiring Managers, approval processes for role openings, reduction of meeting-frequency during recruitment process;
- Talent management: introducing internal mobility, career paths - Incorporating flexible working hours schemes and additional benefits: language classes, sport cards ect.
- Performance management: Implementing performance review processes and IT systems (acting as architect, business analyst, tester) Managing HR departments during process transformation
TELIT ManagementClient Service Manager
Sep. 2010 - Feb. 2011Warsaw, Masovian District, PolandRecruitment, Body Leasing, Outsourcing, Consulting, • Responsible for running and coordinating of recruitment projects mainly within IT and Telecommunication sector
• Business development and account management of both new and existing customers and clients
• Sourcing candidates, selling roles over the phone, meeting face to face and building a long term relationship • Identification and utilization of networking opportunities
VISTRARecruitment Specialist
Jan. 2007 - Aug. 2010Warsaw, Masovian District, Poland• Preparing job descriptions • Building recruitment proces, creating procedures and instructions (e.g manuals)
• Cooperating with recruitment agencies • Publishing advertisements • Selection of applications
• Recruitment interviews
• Preparing assessments and recommendations of applicants
• Responsible for pre-employment checks (skills testing, background, and reference checks)
• Generating offer letters and follow-up with applicants
• Preparing Employees' documentation
• Preparing budget for recruitment
• Supporting Managers in internal and external recruitment (transitions) • Responsible for all introduction of new employees to the company (Welcome, access tag, employee manual, other)
• Introducing other HR projects (e.g preparing job descriptions for all positions in the company, coordinating and preparation of employees evaluation system, supporting in the annual salary and bonus review processes and compensation related matters, and other)
• Supporting HR Manager in HR policy
• Reporting directly to HR Manager and Board
University of Social Sciences and Humanities (SWPS)Customer Service and Office Manager
May. 2001 - Feb. 2007Managing the whole customer service process; managing 25 member team; daily cooperation with IT Department on developing internal ERP System; managing the information and data flow at SWPS; Details: • Supervision of students affairs (face-to-face, telephone, via internet) based on external and internal regulations
• Supervision of customer service and satisfaction (students, academic workers)
• Recruitment of employees (customer service officers, office workers)
• Preparation and execution of internal procedures and regulations
• Co-operation with other units in collecting data and information on educational process
• Co-operation and reporting to the School Board of Directors • Annual cost planning and cost analyses
• Co-operation with IT unit on developing internal ERP(business requirements, testing)
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