Jessica Nelson - Physical Therapist Assistant, MedStar Health

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Work Background

Self-employedMassage Therapist

Jul. 2008 - Jul. 2024Massage Therapist with specialty in deep tissue, sports massage, recovery massage, myofascial decompression and cupping, kinesio tape, and instrument assisted soft tissue release.

MedStar HealthPhysical Therapist Assistant Leader

Sep. 2010 - Jun. 2024Greater Baltimore Region*Physical Therapist Assistant/Clinical and Operational Leader/Manager: -Project Development- Developed and coordinated new-hire and new-graduate employee mentorship program for physical therapist assistants (PTAs) and Physical Therapists (PTs) across MedStar Physical Therapy organization, including :Talent acquisition, mentorship pairing, onboarding, and recruitment and retention efforts. -Change Management- Education and training of staff on talent development. Implemented processes and solutions for talent recruitment and retention. Data collection and management of employees, clinicians, and clinic funding. -Leadership- Management of seven direct reports., as well as supply chain management across six outpatient clinics. *Physical Therapist Assistant: -Clinic Coordinator - Managed daily operations of physical therapy clinic with multiple direct reports. Data analysis for productivity of clinicians. Managed inventory of supplies and ordering, organized clinic to promote safety and efficient operations, supervised and managed scheduling, and maintained strong financial reporting. -Care coordination: Clinical leader across six physical therapy clinics treating patients, clinic management and employee engagement, customer service, improving access to care, and supply chain ordering and receiving. -Innovation: Assess barriers, develop solutions, and implement change for increased workflow, productivity, and operation of clinic.

Anne Arundel Community CollegeAdjunct Faculty

Sep. 2010 - Jun. 2024Arnold, MD Adjunct Faculty for Physical Therapist Assistant Program: -Ten years of teaching, program development, educational leadership in a physical therapist assistant academic program. Managed online presence, accountability, grading of tests and written submissions, and counseling of students. Developed innovative ways to condense content and streamline the online learning process.

MedStar HealthEnvironment of Learning Board Member

Jan. 2021 - Apr. 2024Remote• Member of the Environment of Learning task force for MedStar Health Physical Therapy. • Research, discuss and plan continuing education courses for the physical therapy department. • Monthly meetings to plan and discuss needed education and areas of interest for physical therapists and physical therapist assistants. • Assist with the Maryland, Virginia and Washington DC Boards of Physical Therapy for approval of continuing education courses. • Work with and organize vendors on dates, scheduling, location and payments for courses.

MedStar HealthMedStar Health COVID Transitional Care Team Coordinator

Nov. 2020 - Jul. 2021RemoteLead trainer of new employees that joined the transitional care team and managed schedules for 8 team members. • Made daily calls to patients that were diagnosed, treated for COVID 19 and discharged from 3 MedStar Health hospitals in Baltimore and 2 in the District of Columbia. Calls included symptom status check, providing proper quarantine information, assessment of food, water and medication needs and triage of continued symptoms. • Coordinated with community case workers if patients were found to be in need of food, water or medications. • Coordinated with the medical care team if patients were in need of medical care

US ArmySupply Sergeant

Mar. 2002 - Apr. 2010U.S Army Active Duty Army Supply Sergeant – Kabul, Afghanistan 2006-2007 Supported logistical mission to supply Joint Command Compound with all necessary supplies, equipment, and materials, in charge of all materials orders for operations on the military base. The lead administrator of top-ranking officials and organized multiple supply buildings, meeting sites, and off base convoys throughout Kabul and to surrounding towns and bases. Extensive military leadership training for combat zones with the ability to work successfully in very high-stress environments. U.S. Army National Guard – Indiana and Maryland National Guard Army Logistics Specialist 2002-2010 Supported the Indiana and Maryland National Guard by performing administrative, logistical, communication, and security functions. Managed motor pool and supply shop, responsible for the inventory of all tools and all maintenance of vehicles for both the Indiana and Maryland National Guard. Extensive leadership and military training for promotion to the rank of sergeant.

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