Jaclyn Heitkemper

Consultant @Alight solutions

United States💸 MarketingCopywriter🗿 HR🐦 DesignCommunication Designer🧨 Consulting🧮 EducationHR consultantTraining&Development SpecialistPresentation Designer🎓 Student

Jaclyn Heitkemper is a seasoned professional currently serving as a Consultant at Alight Solutions, a leading cloud-based provider of integrated digital human capital and business solutions. With a strong background in change management, training and development, and communication she excels in helping businesses streamline their processes and improve overall performance. Prior to joining Alight Solutions, Jaclyn worked in various roles that honed her skills in project management, strategic planning, and human resource capabilities. Her experience spans across multiple industries, making her a versatile asset to any team. Jaclyn holds a degree in Business Communication, further solidifying her expertise in her field. Her dedication to helping businesses grow and thrive is evident in her result-driven approach to work.

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Network Power<100 people

Roles

💸100%

Marketing

✨100%

Business Owner

🧑‍💼100%

C-level Executive

Geos

🇬🇧100%

United Kingdom

Work Background

StradaSenior Change Management Consultant

Jul. 2024United States, LouisvilleProviding clients robust change management, training, and communication strategies and plans.

Alight SolutionsChange Management Consultant

May. 2022 - Jul. 2024United States, LouisvilleProviding clients robust change management, training and communication strategies and plans.

HumanaSr. Experience and Transformation Professional

Jul. 2021 - May. 2022Louisville, Kentucky, United States

HumanaSenior Onboarding Professional

Apr. 2018 - Jul. 2021Louisville, KentuckyProduct Owner of Humana's new hire orientation program

HumanaResolution Team Process Consultant

Jan. 2017 - Apr. 2018Louisville, Kentucky, United StatesCollaborated with cross functional teams to create, document and train optimized operational processes. Designed and implemented a SharePoint site to manage team documentation, shared workspaces and process change request forms.

HumanaRisk Adjustment Provider Reporting and Education Consultant

Jul. 2015 - Jan. 2017Louisville, Kentucky, United StatesDesigned and created Risk Adjustment reporting, communication and education solutions for providers, including leadership, across the country. Managed a SharePoint site that served as an online library of Risk Adjustment education and communication materials for national market educator use to educate providers

HumanaProvider Development Center of Excellence Consultant

Apr. 2013 - Jul. 2015Louisville, Kentucky, United StatesDesigned and deployed training modules to build acumen around the processes and systems necessary for a market to successfully build value-based care capabilities within the provider community. Project managed value-based contract implementation projects through facilitating cross-functional project teams.

HumanaContract Administration Consultant

Mar. 2012 - Apr. 2013Louisville, Kentucky, United StatesProject managed the development and creation of a foundational and sustainable curriculum for contract load teams.

HumanaContract Administration Analyst

Sep. 2008 - Mar. 2012Louisville, Kentucky, United StatesMaintained Metavance (MTV) non-participating master contracts for Ambulatory Surgery Centers and Dialysis Centers and was key to implementing several new/unique networks in the MTV payer platform. Served as a Metavance subject matter expert. Designed and deployed departmental trainings.

HumanaContract Administration Specialist

Apr. 2004 - Sep. 2008Louisville, Kentucky AreaMaintained a database of inquiries from across the organization about post payment claims issues identifying the root case for those issues and creating solutions. Served as a Subject Matter Expert for Metavance claims payment system. Designed and deployed several trainings for incoming associates on department processes and systems.