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Work Background
County of San Bernardino, Innovation and Technology Department (ITD)Project Management Office project manager
Jun. 2025
County of San Bernardino, Innovation and Technology Department (ITD)Network Operations Program Manager
May. 2024 - Jun. 2025San Bernadino
CiscoTechnology Innovation Program Leader, Global Systems Engineering
Dec. 2021 - Jun. 2024Irvine, California, United States• Shape, lead and run a number of GSE’s Technology Innovation programs. Drive progress through a cadence of meetings and executive read-outs.
• Build, develop, and maintain strong working relationships with senior Systems Engineering leaders and with multiple teams across the business and engineering.
• Identify key customer and market requirements, capture critical business metrics data, and build business cases for new technology solutions.
• Help stakeholders converge to a plan of action, interpret discussions and debates, and provide recommendations when things get stuck.
• Communicate regular status updates to all key partners and executive sponsors.
• Promote the Technology Innovation programs and business impact through internal and external videos, blogs, town hall meeting messaging, etc.
• Proactively identify new ideas and opportunities to improve the Technology Innovation programs and processes beyond today’s approaches. Implement changes when and as needed, through continuous improvement.
This highly visible position, at the crossroad between our customers’ priorities and the multi-domain solutions that Cisco engineers, will give you the opportunity to:
• solve complex problems, aligning new technology solutions to our customers’ business needs,
• gain insights into strategic market trends,
• develop a broad network with senior engineers and executives through the company,
• shape solutions that deliver real, sustainable impact for our customers and for the world.
CiscoIT Program Manager
Aug. 2017 - Dec. 2021Los Angeles, California• Cisco Program Manager responsible for $6.4M of programs and projects across various technologies
• Utilize performance enhancing project management tools
o Smartsheet expertise: Develop executive level dashboards, RAID lists, project schedules, requirement checklist
o Tableus – Reports and data analysis
o Oracle Projects
o Primavera
o Budget tools to report and monitor Cost/Revenue forecast, Actuals, EAC, ETC
• Oversee large healthcare program (UCLA Health) containing the following service tiers and projects:
o Security (Stealthwatch, Anti-Malware Protection (AMP), and Security vulnerability processes) o Data Center – Networking and ACI (Application Centric Infrastructure)- Spine Migration
o Data Center – Computing featuring UCS (Unified Computing System)
o Collaboration – UC (Unified Communications)- i.e. VoIP, integrated voice, video, mobility, and presence services across endpoints, devices, and applications
o Network Optimization Services- involving continuous upgrades and bug scrubs for Nexus 5K and 7K servers
• Oversee multi-cloud service project
o Implementing multi-cloud service using Cisco’s PSC (Prime Service Catalog) and Cisco Cloud Center
o Using Azure (Microsoft) and AWS (Amazon) public clouds along with on prem cloud
Innovos RoboticsCo-Founder, Chairman
Jan. 2016 - Jun. 2024Orange County, California AreaInnovos Robotics is a competitive junior high and high school level robotics team. Innovos Robotics, Inc. is the nonprofit organization created by the leaders of Innovos Robotics to promote and operate the Innovos Robotics team. It is currently in the process of being incorporated in California as a non-stock, nonprofit corporation. The Internal Revenue Service is in the process of approving our application for nonprofit organization status under section 501(c)(3) of the Internal Revenue Code, thus enabling the tax-deductibility of contributions from individuals and businesses.
The Walt Disney CompanyIT Program Manager, Telecommunications Infrastructures Technologies
Oct. 2015 - Aug. 2017Glendale, californiaIT Program Manager for the Corporate Wi-Fi Utility Program at the Walt Disney Company. I lead a team of project managers, coordinators, vendors, and engineers in designing, installing and certifying high performance wireless networks in approximately 130 corporate real estate managed buildings in primarily Burbank, Glendale and New York. The very complex, enterprise wide, $10-$12M program consists of approximately 4800 access points over approximately 6 million sqft Equipment Scope:
Cisco 3702i and 3702e access points; Cisco 8510 Wireless Controllers Essential Job Functions • Manage assigned projects to completion, ensuring that all activities, including equipment procurement, staging, installation, RF surveys, configuration, and testing are coordinated and completed on time and within budget. • Manage external vendors for satisfactory execution of assigned tasks and responsibilities • Develop accurate project plans and budgets for all assigned projects, modify as needed and direct close-out of completed jobs including the receipt of all required documentation. • Provide regular executive level updates on project deliverables, tasks, scope, risk, resources, and finances. Appropriately flag and escalate issues for executive awareness and action. • Lead internal deployment meetings with other managers and team members to review the status of each job and implement changes as necessary to ensure timely project completion. • Attend customer deployment meetings to provide customer with comprehensive job status reports and resolve any conflicts or issues that arise. • Ensure accurate and complete files are maintained for projects and appropriate close-out documents are distributed in a timely manner in accordance with corporate and customer standards. • Ensure that all jobs are maintained in a project tracking system with complete accuracy
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Ainiare EnterprisesBook Author
May. 2015 - Jan. 2022Orange County, California AreaBook Title: Unleash the Beast In You, Go From Good to Great http://www.amazon.com/Unleash-Beast-You-Pillars-Performance/dp/1507600194/ref=sr_1_2?s=books&ie=UTF8&qid=1431585378&sr=1-2&keywords=unleash+the+beast+in+you
DeVry UniversityVisiting Professor
Oct. 2014 - Mar. 2016Anaheim, California
BTIT Program Manager
Jun. 2013 - Oct. 2015Responsible for the implementation and delivery of key, large-scale, IT multi-national projects. Manage the delivery of IT services from Initiation to Closing. Establish and implement project management processes and methodologies to ensure projects are delivered within quality expectations, on time and within budget. Works with internal teams, the customer and 3rd party companies to ensure complete solutions are delivered to customer's satisfaction. I also possess special skills in Risk management. Specialize in Project Managing Large-Scale office moves and warehouse upgrades involving the following technologies: Services
• Wide Area Networks (WAN) – routers and circuits
• Local Area Networks (LAN) – switches and circuits
• Wireless (WiFi) – Access points and controllers
• IPT – switches, phones, and circuits
• Security Infrastructure – Firewalls, etc Circuits/Technologies
• MPLS
• VPNs
• Broadband (i.e. DSL and Cable)
• Metro Ethernet
• PRIs (voice) My primary duties and responsibilities include:
• Direct and Manage Projects from Initiation –Execution- Closing
• Management and coordination of all installations and implementations
• Planning, controlling and monitoring all project activities
• Develop project management documentation including Project Management Plan (PMP)
• Communication and status to all stakeholders
• Coordination of resources including internal and 3rd party resources
• Coordinate and manage equipment and circuit deliveries
• Manage customer and stakeholder expectations and escalations
• Manage Risks, Issues and Problems
• Create and manage schedule
• Provide reports to PMO and customer
• Update documents in appropriate databases and spreadsheets
• Track key design and implementation milestones
• Update SR tracker
• Bring into service:Coordinate and distribute Keep it Clean and Due Diligence documentation
• Ensure handover to the NOC after implementation
BTSenior Manager, Service Operations -Telecommunications
Jan. 2007 - Jun. 2013El Segundo, CACan help your organization move onshore resources to offshore, low-cost locations, such as India, Brazil, Hungary and China using BPO partners, such as Tech Mahindra, WiPro and Infosys. In addition, Jeff can help your team meet its cost cutting goals by implementing proven cost reduction and process improvement methodologies. Also, he will help your organization improve performance and increase productivity, such as cycle time, order processing, and inter-team handoffs.
InfonetDirector, Global Customer Implementations and Configurations
Jan. 2000 - Dec. 2007El Segundo, California• Provide overall strategic, tactical, motivational leadership and direction for the Global Customer Implementation team (60 personnel, 3 Regions, 5 Managers )
• Responsible for the overall RFU performance, Operational Efficiency, and productivity of Customer Implementation (CI)
• Responsible for driving the CI department to meet set goals and objectives
• Establishes and updates department rules, procedures and guidelines • Act as the primary liaison for CI to Senior Management and ISC regarding CI related matters
• Provide overall personnel responsibility for US (HQ and Chantilly) Customer Implementation personnel
• Provide Management Direction to 5 Management Direct Reports
• Participate in analyzing, summarizing and reporting the weekly RFU performance
• Accountable to ensure necessary resources are available to support global operations.
• Perform annual appraisals and Mid-term reviews on all direct reports
• Responsible for the recruitment and hiring of CI personnel
• Participate in formulating department budgets and financial goals
• Responsible for creating and implementing process improvement initiatives
• Provide Support for Product/Large Scale opportunities with Marketing, Sales, and other external departments • Operate as a leader, teacher, and motivator with strong interpersonal skills
The Walt Disney CompanySenior Project Manager and E-Commerce Specialist
Mar. 1996 - Jan. 2001
AccentureManagement Consultant (Specialzing in Database Design and Architecture)
Jan. 1994 - Mar. 1996Greater Los Angeles Area
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