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GEICOInternet Service Representative IV
Jun. 2015 - Oct. 2022Macon, Georgia Area• Utilized CRM and CXM platforms such as Salesforce and Sprinklr to assist customers with their auto policies. • Identified, researched, and resolved billing variances to maintain system accuracy. • Solved over 100 technical issues per month for the GPS Vehicle Tracking app, DriveEasy, leading to a 95% quality rating.
• Achieved effective results in over 70 cases per day.
Dec. 2013 - Jun. 2015College Park, Ga• Utilizing triple pallet jacks, selected customer orders while maintaining a 140% work output over the duration of employment.
Rotech HealthcarePatient Service Technician
Aug. 2011 - Dec. 2013Milledgeville,ga• Performed delivers of doctor-prescribed oxygen products and durable medical equipment (DME) to patients.
• Exceeded at additional responsibilities, including on-call technical support, device repair, product training, and warehouse management.
• Managed a patient database of over 300 patients in the Central Georgia Area.
U.S. Security AssociatesSecurity Officer
Aug. 2009 - Jul. 2011Greater Atlanta AreaSupported Coca Cola and Abbott Laboratories as a receptionist and security officer.
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