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Work Background
Emergent Connext, Inc.Independent Contractor
Nov. 2024RemoteDeliver simultaneous IoT network and customer deployment projects nationwide for an ag-tech startup.
Develop and implement end-to-end operational processes for delivery, order entry and fulfillment.
Act as a strategic advisor to executive leadership on program execution and scaling.
TEOCODirector, Utility Operations
Jan. 2024 - Sep. 2024Led a global team responsible for managing operational activities with domestic utility vendors on behalf of Invoice Automation clients.
Asignet Technology DNADirector, Managed Outcomes
Mar. 2023 - Aug. 2023Centreville, Virginia, United StatesNTT Ltd. CLM business acquired by Asignet in March 2023 Led a globally dispersed, high functioning team charged with the delivery of outsourced services in the Customer Lifecycle Management domain. Skills: Business Operations · Cross-functional Team Leadership · Business Process Improvement
NTT Ltd.Director, Managed Outcomes, Communications Lifecycle Management
Oct. 2019 - Apr. 2023Centreville, VirginiaNTT Ltd. CLM business acquired by Asignet Led a globally dispersed, high functioning team charged with the delivery of outsourced services in the Customer Lifecycle Management domain.
LeaseAcceleratorCustomer Escalation Manager
Jan. 2018 - Dec. 2019Reston, VALed and managed the customer escalation pipeline by reviewing, identifying and prioritizing enhancement requests and escalated defects to ensure that client concerns were being met.
Synchronoss TechnologiesDirector, Global Customer Services
Jan. 2016 - Dec. 2018Reston, VALed a geographically dispersed team in the delivery and support of activation, financial assurance, and predictive analytics solutions.
Sapere ConsultingSr. Consultant & East Coast Office Lead
Jan. 2011 - Dec. 2016Washington D.C. Metro AreaLed client engagements and collaborated with clients to deliver value added consulting services. Led, coached, mentored and managed junior staff.
CARFAXProject Manager
Jan. 2010 - Dec. 2011Supported the Data Operations group and worked with the group’s stakeholders to develop, maintain, and implement the technology portfolio and roadmap in support of their business needs.
Agilex TechnologiesDirector Program Management
Jan. 2007 - Dec. 2010Led client engagements focused on forecasting, predictive analytics, business intelligence, and data warehousing.
Customer Chemistry, a Division of DHSoftDirector, Program Management
Jan. 2007 - Dec. 2008Acquired by Agilex Technologies
Sprint NextelManager, Project/Program Mgt
Jan. 2004 - Dec. 2007Led project management/analytical teams ranging in size from six to 10 members; managed consultants and external resources on an as-needed basis. Responsible for improving systems, processes, and applications (billing, CRM, etc.) used by Customer Care Associates. Member of pre/post-merger cross-functional integration teams.
NextelProject Manager/Analyst
Jan. 2001 - Dec. 2004Led business analysts and project managers in the development and implementation of Enterprise Order Management, Sales Force Automation, and Customer Care applications. Identified requirements; supported implementation, deployment, Help Desk, and field staff; resolved technical issues; and supported Customer Care team as well as Direct and Indirect Sales Channels.
GoMembersProj Mgr / Business Analyst
Jan. 1998 - Dec. 2000Served as lead requirements analyst for client implementations of an Enterprise Association Management Software Solution
Worldwide AutomotiveBusiness Analyst
Jan. 1998 - Dec. 1998Provided special project support to the Director of Finance.
Adroit SystemsManager, Corporate Administration
Dec. 1995 - Mar. 1998Managed and coordinated corporate-wide administrative operations including all facilities-related issues, purchasing activities, vendor relations, and property administration.
Adroit SystemsManagement Analyst
May. 1993 - Dec. 1995Monitored Contract, Overhead, G&A, and Capital spending and reported monthly to Senior Management Managed Purchase Order System Provided Cost Proposal support
Jones DayOperations Manager, Financial Services
Jan. 1992 - Dec. 1993Led day to day operations of a department employing approximately 15 accounting and billing personnel.
Jones DayStaff Analyst – Financial Services
Jan. 1991 - Dec. 1992Audited legal expense reports, processed time sheets and handled various aspects of attorney-related travel
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