Ezrael Pagayunan

Online Business Manager

United StatesPartnerBusiness Development Manager🔥 Startup FounderHead of GrowthPartnerships ManagerUndergraduate Student👍 Sales & BizDev🗿 HR🧨 Consulting🧮 EducationRecruiterHR GeneralistAdministrative SpecialistAdvisor🎓 StudentAccount Manager

As Ezrael Pagayunan, an Online Business Manager, I have successfully streamlined various business processes, leading to increased efficiency and productivity. I have managed and led diverse teams, fostering a collaborative environment that encourages innovation. I have also implemented effective project management systems, ensuring timely delivery of tasks and projects. Additionally, I have demonstrated excellent client relationship management, resulting in high client satisfaction and retention rates.

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

🔥75%

Startup Founder

✨50%

Business Owner

🧑‍💼50%

C-level Executive

Geos

🇦🇪25%

United Arab Emirates

🇪🇸25%

Spain

🇮🇱25%

Israel

Work Background

Freelance (Self employed)Operations Manager / Executive Assistant

Dec. 2021Philippines · Remote* Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf * Maintaining comprehensive and accurate records * Performing minor accounting duties * Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary * Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters * Plan, organize, and execute office activities and meetings * Manage office logistics * Research and organize data * Maintain and manage contacts * Create presentations and documents * Manage social media * Train and supervise other administrative staff

BrivityBrivity Support Advisor

Apr. 2021 - Nov. 2021Bellingham, Washington, United States* Inbound/Outbound Customer Support Advisor * Email and Chat Technical Support Advisor *Team Support and New Advisors Trainer *Process and Training Development *Coaching Assistant

Brivity VAClient Solutions Manager

Dec. 2020 - Apr. 2021*Client Communications (Health Check-Ins, VA updates) *Client Health Check-Ins - Gather VA Opportunities and Strengths - Gather Client Opportunities and Strengths - Establish commitments and action plans for the client based on the investigation. *VA Comms (Ad Hoc Coaching, Monthly, Triad) -Gather VA Opportunities and Strengths. -Gather Client Opportunities and Strengths. -Establish commitments and action plans for the client based on the investigation. -Review/Recap expectations, commitments, and targets established during the Onboarding Call. *Handles onboarding calls with Clients (Get expectations, commitments, and targets) *Organize VA Schedules and contact information. *Validate and check Team VA Invoices at every cut-off. *VA Assistance (Chat Support, Spot Checks). *Time Doctor Audits (Screenshots and low activity, Idle times). *Set Up Time Doctor accounts and schedules for Clients. -Check Client Onboarding sheet for new entries for Time Doctor Set up *Escalate Client Concerns to Operations Director that needs assistance with anything VA-related that requires direct communication. *Assist Operations Director with day-to-day management of the organization *Red Flags Management *Managed Teams and Coaches *Help developed new leaders inside the organization *Framework Development (Ground Up) and Processes Creation *Success Coach Assistance -One on One with each SC’s on a weekly basis -Enhance the strategic approach of the coaches towards their one on one’s with their VA’s. -Checking Team Stats and getting the SC’s plan for any improvement they have for their teams. *Daily assistance on queries regarding Teams and VA’s -Addressing general questions from our Head SC regarding the process for Teams and VA approach. *Follow up with the SC regarding Red Flag VA’s -To make sure that the SC has an Improvement plan for the VA’s and to see if there’s any progress.

Brivity VAHead Success Coach

Sep. 2019 - Dec. 2020Bellingham, Washington, United States

BrivityClient Care Coordinator

Jul. 2016 - Sep. 2019Bellingham, Washington AreaInbound and Outbound Calls, Email and Chat Technical Support Representative General Virtual Assistant

MyOutDesk, LLC.Virtual Professional

Mar. 2016 - Sep. 2019Iloilo City, PhilippinesMainly in charge of a client’s paperwork and real estate transactions. Also responsible for creating marketing materials, maintaining and developing client’s social mediasites, posting ads online, etc.

Quoth Call CenterBusiness Consultant

Sep. 2015 - Dec. 2015PhilippinesHelp organisations to solve issues, create value, maximize growth and improve business performance. I use my business skills to provide objective advice and expertise and help an organisation to develop any specialist skills that it may be lacking. Primarily concerned with the strategy, structure, management and operations of the organisation. Will identify options for the organisation and suggest recommendations for change, as well as advising on additional resources to implement solutions.

Quoth Call CenterAccount Manager

Dec. 2014 - Dec. 2015Cerritos, CaliforniaManaging a portfolio of accounts Dealing with all aspects of a campaign Using an existing network of industry contacts to generate new business Leading and training other members of the team Managing the work of account executives Ensuring necessary actions are undertaken by the account team Building a 'territory' Achieving sales targets Attending client meetings Maintaining and expanding relationships with existing clients Completing administrative work, as required

Quoth Call CenterSales Trainer

Oct. 2014 - May. 2015Cerritos, California 90703• Train agents in calling their Potential customers, Help engage them in conversation, provide information regarding the product or service and teach them to set up meetings with a member of the sales force of the company.

Quoth Call CenterSenior Marketing Manager

Jul. 2014 - Dec. 2015Iloilo City, Philippines 5000• Develop pricing strategies, balancing company objectives and customer satisfaction. • Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics and cost and markup factions. • Formulate, direct and coordinate marketing activities and policies to promote products and services, working and advertising. • Direct the hiring, training, and performance evaluations of staff and oversee their daily activities. • Negotiate contracts.

Quoth Call CenterSenior Sales Executive

Apr. 2014 - Jul. 2014Cerritos, California 90703-Identify prospects and follow up on them to generate business. -Identify business opportunities and analyze sales options.

Quoth Call CenterTelemarketer - Appointment Setter

Mar. 2014 - Apr. 2014Cerritos, Californa 90703Calling Potential customers, engage them in conversation, provide information regarding the product or service and set up meetings with a member of the sales force of the company.

NomorerackEmail Chat Support

May. 2013 - Sep. 2013New YorkDevelop strong customer relationships and will be responsible to resolve queries of the customers through e-mail and chat within the assigned TAT Build customer relationships as part of the sales process Manage and take ownership of the resolution process for all customer related issues Inform member of current promotions and new or updated products Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat. Maintain up to date knowledge and assimilates quickly to new promotional offers and programs.

Medasend Biomedical Inc.Telemarketer - Appointment Setter

Mar. 2013 - Mar. 2013Garden Grove, CA 92841Call potential customers, engage them in conversation, provide information regarding the product or service and set up meetings with a member of the sales force of the company.

TelefloraCustomer Service Representative

Mar. 2013 - Mar. 2013Processing Customers' orders, Dealing with Sales and doing Outbound calls.

TranscomCustomer Account Executive

Jul. 2012 - Mar. 2013Handling Billing Concerns, Technical Concerns and a Sales Agent For Comcast. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.