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Network Power<100 people
Startup Founder
Business Owner
C-level Executive
United Arab Emirates
Work Background
Operations Manager / Executive Assistant
Freelance (Self employed)Operations Manager / Executive Assistant
Dec. 2021Philippines · Remote* Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf * Maintaining comprehensive and accurate records * Performing minor accounting duties * Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary * Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters * Plan, organize, and execute office activities and meetings * Manage office logistics * Research and organize data * Maintain and manage contacts * Create presentations and documents * Manage social media * Train and supervise other administrative staff
Brivity Support Advisor
BrivityBrivity Support Advisor
Apr. 2021 - Nov. 2021Bellingham, Washington, United States* Inbound/Outbound Customer Support Advisor * Email and Chat Technical Support Advisor *Team Support and New Advisors Trainer *Process and Training Development *Coaching Assistant
Client Care Coordinator
BrivityClient Care Coordinator
Jul. 2016 - Sep. 2019Bellingham, Washington AreaInbound and Outbound Calls, Email and Chat Technical Support Representative General Virtual Assistant
Client Solutions Manager
Brivity VAClient Solutions Manager
Dec. 2020 - Apr. 2021*Client Communications (Health Check-Ins, VA updates) *Client Health Check-Ins - Gather VA Opportunities and Strengths - Gather Client Opportunities and Strengths - Establish commitments and action plans for the client based on the investigation. *VA Comms (Ad Hoc Coaching, Monthly, Triad) -Gather VA Opportunities and Strengths. -Gather Client Opportunities and Strengths. -Establish commitments and action plans for the client based on the investigation. -Review/Recap expectations, commitments, and targets established during the Onboarding Call. *Handles onboarding calls with Clients (Get expectations, commitments, and targets) *Organize VA Schedules and contact information. *Validate and check Team VA Invoices at every cut-off. *VA Assistance (Chat Support, Spot Checks). *Time Doctor Audits (Screenshots and low activity, Idle times). *Set Up Time Doctor accounts and schedules for Clients. -Check Client Onboarding sheet for new entries for Time Doctor Set up *Escalate Client Concerns to Operations Director that needs assistance with anything VA-related that requires direct communication. *Assist Operations Director with day-to-day management of the organization *Red Flags Management *Managed Teams and Coaches *Help developed new leaders inside the organization *Framework Development (Ground Up) and Processes Creation *Success Coach Assistance -One on One with each SC’s on a weekly basis -Enhance the strategic approach of the coaches towards their one on one’s with their VA’s. -Checking Team Stats and getting the SC’s plan for any improvement they have for their teams. *Daily assistance on queries regarding Teams and VA’s -Addressing general questions from our Head SC regarding the process for Teams and VA approach. *Follow up with the SC regarding Red Flag VA’s -To make sure that the SC has an Improvement plan for the VA’s and to see if there’s any progress.
Head Success Coach
Brivity VAHead Success Coach
Sep. 2019 - Dec. 2020Bellingham, Washington, United States
Virtual Professional
MyOutDesk, LLC.Virtual Professional
Feb. 2016 - Sep. 2019Iloilo City, PhilippinesMainly in charge of a client’s paperwork and real estate transactions. Also responsible for creating marketing materials, maintaining and developing client’s social mediasites, posting ads online, etc.
Business Consultant
Quoth Call CenterBusiness Consultant
Sep. 2015 - Dec. 2015PhilippinesHelp organisations to solve issues, create value, maximize growth and improve business performance. I use my business skills to provide objective advice and expertise and help an organisation to develop any specialist skills that it may be lacking. Primarily concerned with the strategy, structure, management and operations of the organisation. Will identify options for the organisation and suggest recommendations for change, as well as advising on additional resources to implement solutions.
Account Manager
Quoth Call CenterAccount Manager
Dec. 2014 - Dec. 2015Cerritos, CaliforniaManaging a portfolio of accounts Dealing with all aspects of a campaign Using an existing network of industry contacts to generate new business Leading and training other members of the team Managing the work of account executives Ensuring necessary actions are undertaken by the account team Building a 'territory' Achieving sales targets Attending client meetings Maintaining and expanding relationships with existing clients Completing administrative work, as required
Senior Marketing Manager
Quoth Call CenterSenior Marketing Manager
Jul. 2014 - Dec. 2015Iloilo City, Philippines 5000• Develop pricing strategies, balancing company objectives and customer satisfaction. • Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics and cost and markup factions. • Formulate, direct and coordinate marketing activities and policies to promote products and services, working and advertising. • Direct the hiring, training, and performance evaluations of staff and oversee their daily activities. • Negotiate contracts.
Sales Trainer
Quoth Call CenterSales Trainer
Oct. 2014 - May. 2015Cerritos, California 90703• Train agents in calling their Potential customers, Help engage them in conversation, provide information regarding the product or service and teach them to set up meetings with a member of the sales force of the company.
Senior Sales Executive
Quoth Call CenterSenior Sales Executive
Apr. 2014 - Jul. 2014Cerritos, California 90703-Identify prospects and follow up on them to generate business. -Identify business opportunities and analyze sales options.
Telemarketer - Appointment Setter
Quoth Call CenterTelemarketer - Appointment Setter
Feb. 2014 - Apr. 2014Cerritos, Californa 90703Calling Potential customers, engage them in conversation, provide information regarding the product or service and set up meetings with a member of the sales force of the company.
Email Chat Support
NomorerackEmail Chat Support
May. 2013 - Sep. 2013New YorkDevelop strong customer relationships and will be responsible to resolve queries of the customers through e-mail and chat within the assigned TAT Build customer relationships as part of the sales process Manage and take ownership of the resolution process for all customer related issues Inform member of current promotions and new or updated products Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat. Maintain up to date knowledge and assimilates quickly to new promotional offers and programs.
Customer Service Representative
TelefloraCustomer Service Representative
Feb. 2013 - Mar. 2013Processing Customers' orders, Dealing with Sales and doing Outbound calls.
Telemarketer - Appointment Setter
Medasend Biomedical Inc.Telemarketer - Appointment Setter
Mar. 2013 - Mar. 2013Garden Grove, CA 92841Call potential customers, engage them in conversation, provide information regarding the product or service and set up meetings with a member of the sales force of the company.
Customer Account Executive
TranscomCustomer Account Executive
Jul. 2012 - Feb. 2013Handling Billing Concerns, Technical Concerns and a Sales Agent For Comcast. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.


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