TRABEXTechnology and Operations
Apr. 2006 - Nov. 2022Missouri, United States · RemoteSupported Global Wizard's (now Trabex) operations through all roles within the business - half technical, half people. Historian, archivist, and subject matter expert (SME). For 22 years (from the time at Envision through November of 2022), I worked on Global Wizard within every aspect a person can touch in a business, from strategy to deep technical implementation as a software developer and data integrator through operations and customer business and technical support. ✦An owner as of 2018
✦Defined and implemented strategic goals and vision with founders of Export
Internet Trade Systems.
✦Project and people management - Managed IT department activities. Staff, priorities, software delivery, customer projects, customer onboarding, and production support.
✦Coordinated upgrades to product software.
✦Incorporated customer needs into business and technical feature plans.
✦Managed technical customer service function.
✦Delivered projects on time and under budget according to internal and
customer success metrics.
✦Outstanding customer retention and satisfaction. ✦RFP Responses. ✦SLA handling.
✦Business growth