Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
BranchSenior Manager
Jun. 2022 - Jan. 2024Palo Alto, California, United States• Enhanced team productivity by 40% through automation, closely mirroring the qualifications for
designing and operating successful commercial cloud services.
• Initiated an embedded SRE program, promoting direct collaboration with engineering teams to
improve uptime and reliability.
• Led the integration of advanced deep linking technologies to enhance user experience across
various platforms, leveraging expertise in cloud-native solutions and SaaS architecture to facilitate
seamless app-to-web transitions.
• Spearheaded the development and deployment of scalable deep linking infrastructure using
Kubernetes and Terraform, significantly improving link resolution times and reliability for millions of
users worldwide.
• Implemented robust monitoring and analytics for deep linking operations utilizing ELK stack,
enabling data-driven decisions to optimize link performance and user engagement across all digital
touchpoints.
• Collaborated with cross-functional teams to design and execute a comprehensive security posture
for deep linking services, incorporating best practices in incident response and production
operations to safeguard user data and enhance system integrity.
CrunchyrollDirector Cloud Operations
Dec. 2020 - May. 2022San Francisco Bay Area
FitbitDirector Developer Productivity and SRE
Feb. 2019 - Dec. 2020DevOps and Infrastructure engineering for Jenkins, Cloud native deployment, Incident and Change management, monitoring and production operations. Modernized and standardized Jenkins build systems managing over 3.4k builds per day. Standardized OS upgrades, dependency management, secrets management through Base docker images. Planned, coordinated and executed migration of Bitbucket, Artifactory, Sonarqube, Jenkins from on-prem datacenter to GCP and improved operational maturity by adding high availability and zone failure resiliency. Introduced an engineering onboarding program that reduced the Time to First Commit for new hires from 4 weeks to 1 day.
ApptioSenior Manager Site Reliability
Aug. 2015 - Feb. 2019BellevueAs a Sr Engineering Manager at Apptio I lead a team of talented Developers and Infrastructure Engineers that operates, and builds Engineering Tools and Services for Apptio Engineering. I own the charter to accelerate engineer productivity, build and maintain Operational capabilities and provide a tier-1 service experience for engineers and customers.
My team builds, deploys and operates * IaaS - a hybrid cloud model with physical datacenters across the globe, and dynamic AWS work loads.
* PaaS - with Puppet, Ansible, Kubernetes, Terraform.
* SaaS - leveraging Java, PHP, GoLang as necessary to compliment third-party solutions.
* DaaS - providing expertise with Percona mySQL across our engineering and production footprint. I identify opportunities to buy vs build, leverage third party solutions such as TeamCity, Jenkins, Gitlab EE, Kubernetes, TestRail, Sonatype Nexus Repository, Sonatype Nexus Lifecycle, and compliment these with homegrown software to provide end to end CI/CD capabilities for Apptio engineering.
AmazonSoftware Development Manager
Feb. 2014 - Aug. 2015SeattleI managed service operations of the Checkout By Amazon service, setting high standards for availability and latency, contributing monitoring and operational best practices to other divisions. My landmark achievement was envisioning and implementing a proof of concept for No-touch payments and bridging the gap between offline and online consumer experiences using proximity technologies. Patented as Amazon AirPay, aka Project Lemonade. This presented an opportunity to lead an extremely fast paced agile development cycle, resulting in a proof of concept to Alpha launch in 3 months.
MicrosoftSDE II
Oct. 2011 - Jan. 2014Bellevue, WABing UX developer working on rich experiences for Local, Entertainment, and People segments Architecture, Design, planning and implementation of Bing API for internal consumption. Exposes multiple rich data types as a JSON stream. Working with multiple teams to plan and align deliverables across divisions. Redesigned Bing Hotels and Bing Flights for better performance and updates based on customer usage scenarios.
Complete redesign and port of Bing travel - hotels and Bing travel - flights from legacy Farecast stack
Worked with external partners to bring real time pricing for Hotels on the SERP.
MicrosoftBing Travel
Apr. 2010 - Dec. 2012Bellevue, WAWorking on the Travel related domain searches for bing.com. Social feature integration for flights, hotels, destinations.
Built the Facebook app for Bing Travel that let users explore, research and share new destinations
Built flight/hotel search app for iPhone.
MicrosoftWindows Mobile OEM Engagement
Jul. 2007 - Apr. 2010- quality control and performance analysis of Windows Mobile 6.x
- internal and external partner engagement and support
- planning, scheduling, delivering software to enable OEM to ship hardware to market
MicrosoftSharepoint Enterprise Engagement
Feb. 2005 - Jul. 2007- developer support for multiple iterations of SharePoint and CMS.
- escalation management
- Beta/TAP support for Office Server 2007
Infosys Technologies LtdSoftware Engineer
Aug. 2003 - Feb. 2005Software development for American Express for merchant processing in their European and Asia Pacific markets
Intch is a Professional Networking App for the Future of WorkSee more people like Harsh on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
451129 people
18
Technologist, Project/Program Manager
24
Data Scientist Intern @ Newell Brands
16
Program Manager @ DISH Network
91947 people
18
Technologist, Project/Program Manager
42
Senior Mining Engineer @ Riot blockchain
16
CEO/Data Engineer and Consultant @ Propeltech Services LLC