CertiportExam Developer / UX Designer
Jan. 2007 - May. 2012American Fork, UTAt Certiport, a global leader in certification exam development, delivery, and program management services, I held a multifaceted role that spanned across our vast network of over 14,000 authorized testing centers. During my tenure: • I spearheaded a wide array of products and processes, placing an emphasis on innovative UX and publishing solutions within a Scrum framework. • Working collaboratively with product and project managers, I played an instrumental role in defining and analyzing user requirements, which led to the creation of premier certification exams and comprehensive e-learning/training courses. • My contributions were pivotal in the co-development of UX infrastructure tailored not only to internal tools, ensuring we met industry needs and stayed abreast of current technologies, but also to external customer tools, optimizing our exam delivery platforms. • I managed the entire lifecycle of client exams, ranging from selective response and simulation to live-in-app testing. Additionally, my multimedia expertise allowed me to animate and edit e-learning content and training videos. • In a global collaborative effort, I forged strong ties with and provided essential training to our partner team in India. • Lastly, by adopting a data-driven methodology, I meticulously analyzed user feedback and metrics, refining our offerings to guarantee an unparalleled testing experience.