Requests
87
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Work Background
SolarWindsSolarWinds Applications Engineer
Feb. 2024United States• Provide world-class technical support for global customers utilizing our award-winning network management software
• Answering technical support questions via telephone, email and other channels as defined you will possess both technical credentials and a friendly consultative approach to solving customer problems
• Respond to and/or initiate technical troubleshooting sessions with customers - via phone, email and remote session
• Interact with customers at all levels, with demonstrated ability to communicate with both the very basic user to the technically advanced (Network Administrators, System Administrators, CIO, etc.)
• Manage and work support tickets per industry best practices and utilizing existing CRM systems
• Effectively communicate technical information to non-technical customers
• Coordinate the resolution of technical issues with Advanced Support Teams and escalate issues per pre-established guidelines
• Contribute to Knowledgebase (author and edit knowledge base articles)
• Maintain working lab systems to facilitate reproduction of customer issues
SolarWindsTech Senior at SolarWinds
Jan. 2022 - Jul. 2022Lehi, Utah
SolarWindsTech Intermediate
May. 2014 - Jan. 2023Lehi, UtahI am responsible for being awesome! Create and maintain relationships by providing high level white glove tech consultation, instruction and troubleshooting with system administrators and engineers.
Goldman SachsTech
Mar. 2011 - May. 2014
Bridge Capital partners LLCCo-owner
Jan. 2007 - Jan. 2011
2005-2009 Grover Tax PreparationOwner
Feb. 2006Tax Preparation
Sales: Assessed, analyzed and interview client's hands on. Corresponded documentation to Internal Revenue Service.
Operations: Maintain office, computers, software and clients. Record data for legal documentation and billing purposes.
Scene Control: Maintained calm and organized scene in frequently extreme situations. Managed and defused distraught clients.
Trainer: Mentored clients in tax and regulations.
Real Estate SalesReal Estate Agent
Jan. 2006Sales: Develop and implement marketing ideas to build clients and sales contracts. Conduct phone and face-to-face meetings with prospective clients. Personal Gross Sales of $3.3 Million Manage: Implement contracts with new clients. Follow through with time sensitive objectives. Negotiate and represent clients. Operations: Maintain office, manage and organize files. Maintain database.
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