Requests
87
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
SolarWindsSolarWinds Applications Engineer
Feb. 2024United States• Provide world-class technical support for global customers utilizing our award-winning network management software
• Answering technical support questions via telephone, email and other channels as defined you will possess both technical credentials and a friendly consultative approach to solving customer problems
• Respond to and/or initiate technical troubleshooting sessions with customers - via phone, email and remote session
• Interact with customers at all levels, with demonstrated ability to communicate with both the very basic user to the technically advanced (Network Administrators, System Administrators, CIO, etc.)
• Manage and work support tickets per industry best practices and utilizing existing CRM systems
• Effectively communicate technical information to non-technical customers
• Coordinate the resolution of technical issues with Advanced Support Teams and escalate issues per pre-established guidelines
• Contribute to Knowledgebase (author and edit knowledge base articles)
• Maintain working lab systems to facilitate reproduction of customer issues
SolarWindsTech Senior at SolarWinds
Jan. 2022 - Jul. 2022Lehi, Utah
SolarWindsTech Intermediate
May. 2014 - Jan. 2023Lehi, UtahI am responsible for being awesome! Create and maintain relationships by providing high level white glove tech consultation, instruction and troubleshooting with system administrators and engineers.
Goldman SachsTech
Mar. 2011 - May. 2014
Bridge Capital partners LLCCo-owner
Jan. 2007 - Jan. 2011
2005-2009 Grover Tax PreparationOwner
Feb. 2006Tax Preparation
Sales: Assessed, analyzed and interview client's hands on. Corresponded documentation to Internal Revenue Service.
Operations: Maintain office, computers, software and clients. Record data for legal documentation and billing purposes.
Scene Control: Maintained calm and organized scene in frequently extreme situations. Managed and defused distraught clients.
Trainer: Mentored clients in tax and regulations.
Real Estate SalesReal Estate Agent
Jan. 2006Sales: Develop and implement marketing ideas to build clients and sales contracts. Conduct phone and face-to-face meetings with prospective clients. Personal Gross Sales of $3.3 Million Manage: Implement contracts with new clients. Follow through with time sensitive objectives. Negotiate and represent clients. Operations: Maintain office, manage and organize files. Maintain database.
Intch is a Professional Networking App for the Future of WorkSee more people like Shad on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
208711 people
16
Program Manager @ DISH Network
26
Investment manager @ United FX
33
Financial consultant @ Nedixprimecrypto.com
64696 people
42
Senior Mining Engineer @ Riot blockchain
62
CEO /Co-founder @ The James Ruff Group/ HardMoney Loans
25
Mortgage Loan Officer @ Triple T Investment INC