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Work Background
Prime ONE Contracting Information Technology Specialist
Feb. 2024Grand Rapids, Michigan, United StatesSupplies, installs, and supports automotive testing equipment. Improved customer support response time by 25%, leading to a 15% increase in customer satisfaction ratings.
DISH NetworkDish Technician
Oct. 2022 - Jan. 2024Grand Rapids, Michigan, United StatesInstallation: Traveling to customers’ homes or businesses to install satellite dishes, ensuring optimal placement and signal reception
Maintenance and Repairs: Performing routine maintenance and troubleshooting any issues with the satellite equipment to ensure continuous service.
Customer Interaction: Providing excellent customer service by explaining the installation process, answering questions, and ensuring customer satisfaction
Technical Support: Setting up and maintaining peripheral equipment, such as phone lines and wireless networks
Safety and Compliance: Ensuring all installations comply with local ordinances and safety regulations
Table Top TechnologiesWebsite Developer
Jan. 2022 - Oct. 2024Developed and maintained over 20 websites, increasing client web traffic by an average of 40%. Implemented SEO strategies that boosted search engine rankings by 30%.
Federal Bureau of PrisonsCorrectional Officer
Feb. 2016 - Oct. 2022United StatesMaintained a secure and orderly environment within the federal correctional facility, managing up to 500 inmates daily. Successfully led emergency project management planning, enhancing operational safety and efficiency by 15%.
Self-employedUpholstery repair
Aug. 2015 - Apr. 2019Greater Grand Rapids, Michigan AreaManaged a successful upholstery repair business, completing over 500 projects with a 98% customer satisfaction rate.
USMCFamily Readiness Officer
Oct. 2004 - Aug. 2015Camp Lejeune, North Carolina, United StatesA United States Marine Corps Family Readiness Officer (FRO), now often referred to as a Deployment Readiness Coordinator (DRC), plays a crucial role in supporting the well-being and readiness of Marines and their families. The FRO is the face of the Commander’s vision for family readiness within the unit and provides proactive outreach and intervention through various functions. Official Communication: Serve as the primary point of contact for all family readiness matters, ensuring clear and consistent communication between the command and families.
Information and Referral: Provide families with information and referrals to appropriate resources and services.
Readiness and Deployment Support (RDS): Offer support and resources to families before, during, and after deployments to ensure they are prepared and resilient.
Family Outreach: Conduct outreach activities to engage and support families, fostering a sense of community and connection.
Volunteer Management: Recruit, train, and manage volunteers to assist with family readiness programs and events.
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