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Work Background
Linden Property ManagementDirector
Mar. 2023Kyiv City, Ukraine
General Manager
Khortitsa Palace Hotel ZaporozhyeGeneral Manager
Oct. 2015 - Jan. 2023UkraineIncreases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers. communicating values, strategies, and objectives. Assigning accountability. planning, monitoring, and appraising job results. Developing incentives; developing a climate for offering information and opinions. providing educational opportunities. Develops strategic plan by studying technological and financial opportunities. presenting assumptions. recommending objectives. Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements. allocating resources. reviewing progress. making mid-course corrections. Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices. coordinating actions with corporate staff. Builds company image by collaborating with customers, government, community organizations, and employees. enforcing ethical business practices. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops. reviewing professional publications; establishing personal networks Contributes to team effort by accomplishing related results as needed. Meno dettagli
Front Office Manager
Four Points by Sheraton ZaporozhyeFront Office Manager
Jun. 2011 - May. 2015UkraineFront Office Manager To ensure the professional and effective running of the day-to-day Rooms operation in accordance with all Sheraton Service Standards and in line with Starwood Hotels and Resorts Policies and Procedures Responsible for short and long term planning and day-to-day operations of the rooms and related areas. Recommend budget and manage expenses/margins within approved budget constraints. Responsibility included Fitness Center and Parking
Assistant Front Office Manager
Sheraton Hotels & ResortsAssistant Front Office Manager
Mar. 2009 - Jun. 2011ESSENTIAL FUNCTIONS Ensure all guests are being treated in an efficient and courteous manner and that all Starwood standards are being applied. Responsible for the hiring, training, and direction of new department employees. Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied. Work in conjunction with accounting to maintain and minimize levels of account receivables. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Supervise the activities and the service levels of the concierge, telecommunications, and front desk divisions. Ensure the timely completion of performance appraisals. Responsible for the Starwood Preferred Guest membership program and ensure that all guests who are members are appropriately recognized, meeting all Starwood standards Rotation in Duty Manager Roaster : POSITION PURPOSE Is responsible for assisting & coordinating activities pertaining to the guest services & safety as well as all-round hotel activities and safety of employees. ESSENTIAL FUNCTIONS Assists & supports all hotel departments in dealing with difficult guest situations, particularly those when the guest demands to "speak to the manager" or makes a complaint. Coordinates the emergency evacuation of guests in the event of fire, bomb threats and other emergency situations. Ensures standards & house rules are maintained during shift in all areas Assists as needed in hotel departments e.g. food & beverage, housekeeping, switchboard, G.S.A Ensure arriving guests receive prompt cordial attention & personal recognition. Meno dettagli
Front Desk Manager
Sheraton Hotels & ResortsFront Desk Manager
Aug. 2008 - Mar. 2009BASIC FUNCTION: To work under the guidance of the front office manager. Supervise the front desk operation and coordinate its activities with the other departments of the hotel. Take part in the front office operation & perform any other duties which may be assigned by the front office manager. Handle individual & groups reservations & accommodate special requirements according to established policies & procedures. To receive, greet & register guests on arrival; Attend to their front desk needs, check-out guests & undertake front desk administrative work in connection with their duties. Supervise the guest luggage porter's function, provide information & assistance to guests, administer guest's massage service & parcel deliveries, organize & book car hire, tours & other local events & places as requested. Supervising & organizing the operations of F.O transportation & drivers. Supervision of uniformed staff & providing guests with doorman; luggage porter, pageboy, mail, message & information service . Replacing Night Manager during his vacation : POSITION PURPOSE Oversee the nightly operation of the Front Office and Night Audit staffs. Act as contact person for guest and other hotel departments during "graveyard shift". ESSENTIAL FUNCTIONS Train and coach all night employees on established systems. Assist in new-hire and ongoing training. Direct and assist staff, ensuring that all work is completed effectively. Set weekly schedules. Perform duties of Front Desk Agent if required. Ensure all reports have been done correctly and distributed. Address guest complaints, problems and/or requests in a very friendly and professional manner. Ensure that all matters are resolved or addressed with the proper department head so that they can be resolved. Meno dettagli
Front Desk supervisor
Sheraton Hotels & ResortsFront Desk supervisor
Dec. 2007 - Aug. 2008Responsible for all the day to day operation of the Front Desk during the daily working hours. Controlling the VIP and groups room allocation. Communicating with the other F.O sections and other departments concerning any arrangements needed for the in house guests or arrivals. Participating with the Front Office Management in achieving the departmental goals. Finalizing the outstanding balances, as per the company regional credit policy.
Front Desk Shift Leader
Sheraton Hotels & ResortsFront Desk Shift Leader
May. 2007 - Dec. 2007ESSENTIAL FUNCTIONS The blueprint: Reporting of issues as they arise Completion of progress training & participation in progress related activities. Completion of twice yearly ESI surveys and attend ESI feedback meeting. Diligence in prevention of wastage. Attend department meetings & QSM. Be aware and report on competitor and industry updates. Minimum 1 appraisal per year Maintain department standards Seek opportunities to upgrade or sell additional services to guests Prepare documentation for daily business. Ensure prompt, efficient and courteous reception of guests. Record and administer arrival and departures Assist in training new staff members, coach them and monitor their performance. Ensure the desk is covered at all times, allocating meal breaks sensibly. Full awareness of current daily status of hotel. Ensure smooth hand over to next shift. Thoroughly conversant with all room types, décor and outlook. Communication and recording of complaints. Be aware of daily functions, events, and VIP and group arrivals. To carry out any other duties as required. Meno dettagli
Front Desk Agent
Sheraton Hotels & ResortsFront Desk Agent
May. 2004 - May. 2007POSITION PURPOSE Check-in individual Guest, Check-in groups, convention, seminars Check-out all guests. Welcoming the guest upon their arrivals using their names, with a nice smile giving then an individual tension implementing the standard check-in procedure friendly and professionally BASIC FUNCTION: Smile. To be aware and implement the S.G.S.S. Standards. To maintain a professional appearance. Welcoming Guests upon check-in and check-out, and uses Guest's First and last names. Knows how to handle reservations new, amendments, cancellation, confirmation, check-in time, Guarantee a reservation Meno dettagli
Telephone Operator
Sheraton Hotels & ResortsTelephone Operator
Jul. 2003 - May. 2004ESSENTIAL FUNCTIONS To Manage the below specified calls are handled in an efficient and courteous manner:- Incoming calls In house calls Routing calls to departments and guests Local calls Trunk calls Long distance calls To ensure that charge vouchers on the telephone traffic are correctly filled in.
Restaurant Supervisor
Crowne Plaza® Hotels & ResortsRestaurant Supervisor
Feb. 2002 - Nov. 2002EgyptMain restaurant
Crowne Plaza® Hotels & ResortsWaiter
Jul. 2000 - Jan. 2002EgyptPre opening team
Operations Management Trainee
Le Meridien ( Starwood Hotels & Resorts Worldwide Inc) BangaloreOperations Management Trainee
Mar. 1997 - Sep. 1997CairoFront office and Concierge
Associate Trainee
Le Meridien ( Starwood Hotels & Resorts Worldwide Inc) BangaloreAssociate Trainee
Sep. 1996 - Dec. 1996EgyptFood and beverage department ( Service ) section
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