Gaston Taboada - Head of Customer Experience, VCG

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Work Background

Vidal Consulting Group LLCCorporate Strategist, Services Productization

Mar. 2022Toronto, Ontario, Canada• Prioritized 4 out of 15 key consulting services opportunities for productization, weighing criterias such as market demand, profitability analysis, competitive advantages, scalability, alignment with business goals, resource requirements, client values and potential risks involved. • Crafted feasible and actionable strategic plans, consistent with vision and mission, including GTM strategy and outlining SMART objectives, integrating DMRA and influence diagrams. • Deployed strategic shift, addressing incremental implementation plans based on resource allocation, including training and continuous process optimization based on client’s feedback.

Vidal Consulting Group LLCCorporate Strategist Associate, CX Services

Mar. 2020 - Mar. 2022Toronto, Ontario, Canada• Assisted Managing Director in refining the company’s vision, ensuring alignment with evolving market dynamics and strategic objectives for achieving growth goals. • Executed workflow mapping initiatives to identify operational efficiency opportunities, pinpointing areas for enhanced efficiency and implementing strategic improvements, fostering streamlined operations. • Orchestrated customer journey mapping sessions enabling to comprehend strategic touch points and untapped business opportunities, optimizing CX and inspiring loyalty.

Ministerio de Desarrollo Social de la NacionStrategic Change Manager, Chief of Staff's

Dec. 2015 - Mar. 2020City of Buenos Aires, Argentina• Directed the Special Projects Division, affecting a cross-functional team of 235 professionals and effectively engaging with high-level stakeholders from public and private sectors, driving the successful delivery of ambiguous projects under tight deadlines. • Developed and executed tailor-made solutions, fostering social development across an effective reach of 5M people nation-wide. • Designed strategies focused on optimizing investment-to-impact rate, resulting in more efficient resource allocation systems.

Honorable Cámara de Diputados de la NaciónSpecial Projects Manager of Congresswoman

Jan. 2014 - Dec. 2015City of Buenos Aires, Argentina• Led special projects division directly assisting a team of 7 people. • Conducted ad-hoc qualitative and quantitative analysis related to specific legislative initiatives. • Advised and assisted the Congresswoman in her parliamentary work at the National Congress.