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Startup Founder
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Slovakia
Work Background
NG AssociatesGeneral Manager
Aug. 2017As an Operations GM of M/s NG Associates, I have been leading and managing various critical aspects of project development and management in the field of water supply, road constructions, drainage, and green space under the Atal Mission for Rejuvenation and Urban Transformation (AMRUT) in Madhya Pradesh, India. In this dynamic role, I've taken on multiple responsibilities and played a crucial role in ensuring the successful execution of projects.
OmanTel EricssonProduct Manager
Aug. 2016 - Jul. 2017Muscat Governorate, OmanAs a Customer Value Management (CVM) Manager at Ericsson Omantel, I played a pivotal role in managing customer relationships and maximizing business performance. Advanced analytics, segmentation, and strategic planning to drive customer value and counter competition effectively.
Videocon Telecommunications LtdAcquisition and Compliance Head
Dec. 2010 - Aug. 2016Chandigarh Area, IndiaAs Acquisition and Compliance Head at Videocon Telecommunication Limited, I held a strategic position within the company, overseeing operations for the MPCG Circle from December 2010 to 31st January 2016. My responsibilities expanded to Service Management in Haryana from 1st February 2016 to August 2016. In these roles, I actively contributed to various facets of business operations, with a focus on customer acquisition, compliance, and retention strategies.
Videocon Telecommunications LtdAcquisition and Compliance Head
Dec. 2010 - Aug. 2016As Acquisition and Compliance Head at Videocon Telecommunication Limited, I held a strategic position within the company, overseeing operations for the MPCG Circle from December 2010 to 31st January 2016. My responsibilities expanded to Service Management in Haryana from 1st February 2016 to August 2016. In these roles, I actively contributed to various facets of business operations, with a focus on customer acquisition, compliance, and retention strategies.
Karvy Data Management Services LimitedCircle Operation Manager
Aug. 2009 - Jan. 2011Jaipur Area, India ยท On-siteAs a Circle Operations Manager at Karvy Data Management Services Limited, I assumed the pivotal role of Profit Centre Head. My responsibilities spanned a broad spectrum, from managing facility operations and seating planning to delivering results in accordance with Service Level Agreements (SLAs) and Turnaround Times (TATs). I effectively managed the Capital Expenditure (CAPEX) and Operational Expenditure (OPEX) for the circle, ensuring seamless operations.
Idea Cellular LtdSr. Executive
Jan. 2007 - Dec. 2009Jaipur Area, IndiaAs a Service Delivery Quality (SDQ) Lead at Idea Cellular Limited, an associate company of the Aditya Birla Group, I held pivotal positions in Rajasthan and Udaipur Zone. My roles involved ensuring the quality of service provisioning, activation, and collections within the telecommunications sector. I successfully managed various aspects of the business, from fraud management to provisioning, retention, and collection, significantly contributing to the company's success.
Reliance InfocommCustomer Response Executive
Apr. 2004 - Jan. 2007Responsible for Customer Service Response in Call Centre and Handset Team, pairing and Unparing for prepaid CDMA Handsets.
Reliance InfocommCustomer Response Executive
Apr. 2004 - Jan. 2007Responsible for Customer Service Response in Call Centre and Handset Team, pairing and Unparing for prepaid CDMA Handsets.
Carborundum Universal LimitedAdministration Assistant / Warehouse and Logistics
Feb. 2003 - Apr. 2004Ludhiฤna Area, IndiaAs an Assistant to Administration at Carborundum Universal Ltd, a market leader in abrasives with an annual turnover exceeding Rs. 3,600 crore, I played a pivotal role in driving the success of the company through a combination of innovative strategies and impeccable administrative acumen. My responsibilities encompassed diverse facets of the business, including warehousing, materials management, sales, compliance, and logistics.
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