AllstateBenefits Admin Senior Associate
May. 2024Milwaukee, Wisconsin, United StatesAs a Benefits Admin Senior Associate at Allstate, I am responsible for providing excellent customer service and administrative support in the realm of employee benefits. My key responsibilities included:
Customer Service: - Handling incoming calls, emails, and follow-up inquiries from customers. - Resolving issues related to claims, benefits, eligibility, web access, premiums, and more. - Providing timely and accurate information to customers.
Relationship Management: - Building and maintaining strong relationships with employers, brokers, and regional offices. - Collaborating with stakeholders to address issues and improve processes.
Operational Tasks: - Processing renewals and handling day-to-day administrative tasks. - Identifying and resolving policy discrepancies and inconsistencies. - Improving operational efficiency through process optimization.
Education and Support: - Educating employers, brokers, and sales managers about their benefits and resources. - Providing guidance and support to ensure customer satisfaction.
Data Management: - Utilizing various systems to research and manage data. - Ensuring accurate and efficient handling of complex information. In essence, my role involves providing comprehensive support to customers, managing administrative tasks, and contributing to the overall improvement of the benefits administration process.