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Work Background
LuxoftProject Manager
May. 2022Dubai, United Arab EmiratesAs Project Manager for Luxoft CLM Solutions, I am overseeing the implementation of CLM tools within our clients’ organisations as well as advising them on the best to review their processes.
Part of my responsibilities are to
- Orchestrate the seamless integration of CLM tools within client organisations, guiding process enhancements and fostering client satisfaction,
- Drive proactive communication among cross-functional teams including Product Consultants, Developers, Quality Assurance, and UAT testers to ensure project milestones were met,
- Lead the adherence to a meticulously planned Roadmap in collaboration with key stakeholders, optimizing timelines and maintaining focus on client-centric goals,
- Manage project scope by accommodating ad-hoc requests while prioritising project integrity,
- Leverage my extensive project management skills to steer the successful transition from a previous vendor, ensuring uninterrupted project momentum,
- Control the financial aspect of the contract,
Iphysiome LTDFounder
Oct. 2020 - Aug. 2021Dubai, United Arab Emirates- Recognizing a need in the market, I embarked on a transformative journey as the Founder and CEO of iPhysiome,
- Demonstrated my project management and entrepreneurial skills by conceiving and launching an online boutique that addressed ergonomic challenges faced by professionals working from home,
- Strategically navigated the complexities of setting up an online business, including legal obligations, branding, and integration of e-commerce platforms like Shopify,
- Skillfully leveraged my knowledge to design and create an integrated online boutique, combining user-friendly design with functionality,
- Applied targeted advertising strategies, utilising platforms like Facebook Ads to effectively promote my products and attract customers,
- Managed the end-to-end customer experience, underscoring my commitment to exceptional aftersales service
CitiSenior Vice President - APAC Regional Project Manager & Team Manager
Oct. 2017 - Jul. 2020Hong KongAs the lead for APAC, I orchestrated the successful implementation of region-specific processes and the assimilation of global processes, minimizing client impact while driving process efficiencies: Part of my responsibilities were to: - Demonstrate exceptional leadership by building and managing a 40+ member team spanning multiple countries, effectively leveraging coaching and virtual collaboration tools,
- Drive a transformative shift to create synergies across the region, enhancing efficiency and ensuring the most impactful processes for our clients,
- Innovate a Client Onboarding prioritization system founded on data-driven insights, aligning with planned revenue, client tiering, and deal urgency,
- Ensure seamless post-deal processes by designing and maintaining controls between KYC tools, Operational tools, and Trading tools,
- Deliver a major digital transformation project automating KYC workflow, contributing to a U.S. SEC consent,
- Champion regulatory compliance by orchestrating the implementation of local and global regulatory projects, ensuring accurate updates to processes,
- Coordinate multi-region follow-the-sun support model to provide holistic client support across APAC, EMEA, and NAM,
- Continuously streamline existing processes, leveraging my project management skills to ensure ongoing efficiency and compliance,
Societe Generale Corporate and Investment Banking - SGCIBPMP - VP - Program Manager
Sep. 2015 - Sep. 2017Hong KongAs the Asia program manager, I played a pivotal role in the global client onboarding transformation roadmap, The objectives of my missions were to:
- Align the global vision with Asia-specific client cultures, demonstrating adept coordination skills across diverse regions.
- Engineer a comprehensive client tiering system, ensuring representation of Asia's unique clientele within the broader framework.
- Implement specific client tiering to ensure Asia clientele was represented within the global vision
- Implement streamlined processes, achieving faster onboarding turnaround time by implementing efficient controls and KPIs
- Lead Successfully the rollout of an innovative onboarding tool across eight Asian countries, fostering a seamless transition and showcasing my project management acumen.
- Perform KYC utilities Market intelligence and liaise with KYC information suppliers to obtain client information externally when possible
- Explore centralisation of the KYC Making analysis and KYC Checking in Asia in order to create a center of excellence to reduce client impact at the time of onboarding
Societe Generale Corporate & Investment Banking - SGCIBPMP - VP - Senior Business Analyst
Mar. 2013 - Sep. 2015London, United Kingdom- Drove strategic enhancements to internal processes that directly impacted client service quality within the Deal Processing team of SGCIB,
- Exhibited my project management expertise by leading key initiatives aimed at optimizing operational efficiency and elevating the client experience,
- As a Stream Leader, orchestrated the successful implementation of SGCIB's deal processing tool across geographically dispersed locations, including Rosbank (Russia), SGCIB Warsaw Branch (Poland), and SG Newedge (UK),
- Displayed a deep understanding of Front-to-Back operations, effectively aligning processes and leveraging my coordination skills to ensure seamless tool integration,
- Assumed a leadership role as a Study Leader and Single Point of Contact for the execution phase, showcasing my ability to manage diverse stakeholders and drive project execution,
- During the NewEdge Integration, served as a Project Manager, leading the feasibility study to transition SGCIB's deal processing tool to the brokerage industry,
- Demonstrated my adaptability by comprehending the existing setup of a Brokerage House and designing business requirements to tailor an Investment Banking tool for brokerage operations,
- Led continuous improvement initiatives across EMEA regions, effectively leveraging my project management skills to streamline processes and enhance operational effectiveness,
Societe Generale Corporate & Investment Banking - SGCIBHead of Client Creation and Onboarding UK
Jun. 2011 - Feb. 2013London, United Kingdom- Entrusted with leading the Client Onboarding unit, where I executed strategic initiatives to establish counterparties in systems, coordinate operational onboarding, and facilitate the setup of Give-up agreements,
- Displayed my leadership skills by effectively managing a dedicated team of 6+ professionals who supported Front Office functions, ensuring a seamless client experience and mitigating the impact of operational processes,
- Pioneered the implementation of lean methodologies, employing tactics such as one-on-one sessions, coaching, problem-solving sessions, and team huddles to enhance production efficiency,
- Showcased my ability to streamline processes by adopting innovative approaches such as team huddles and whiteboard sessions, fostering collaboration and communication across functions,
- Acted as the preferred contact for both Front Office and KYC teams, exemplifying my deep understanding of the regulatory landscape and its implications for client referential management,
- Orchestrated strategic coordination to minimize operational disruptions for clients, demonstrating my commitment to delivering seamless service in compliance with regulatory guidelines,
Societe Generale Corporate & Investment Banking - SGCIBClient On-Boarding Co-ordinator
Oct. 2010 - Feb. 2013London, United Kingdom- Pioneered the establishment of the Global On-boarding Coordination function, revolutionizing client onboarding processes worldwide,
- Orchestrated seamless process rollouts across Europe, Asia, and the USA, leveraging my cross-cultural adaptability,
- Advocated for the creation of a monitoring tool, enhancing operational efficiency and ensuring compliance,
- Developed targeted Key Performance Indicators to measure onboarding success holistically, emphasizing my analytical and strategic abilities,
Societe Generale Corporate & Investment Banking - SGCIBSenior KYC Analyst
Jan. 2006 - Oct. 2010London, United Kingdom- Leveraged my analytical precision and understanding of regulatory requirements to conduct enhanced due diligence for diverse corporate and investment banking clients,
- Collaborated closely with business lines to ensure compliance while optimizing client relationships,
- Led training sessions and one-on-one coaching, showcasing my aptitude for knowledge transfer and team collaboration,
Societe Generale Securities Tokyo Branch - SGCIBPermanent Supervision Coordinator & Financial Controller
Sep. 2004 - Jun. 2005Tokyo, Japan · On-site- Demonstrated my financial acumen and organizational skills by assuming dual roles as Financial Controller and Permanent Supervision Coordinator
- As a Financial Controller, I meticulously reconciled global management control with local accounting software, ensuring precision in financial reporting and analysis
- Played a vital role in the implementation of the Permanent Supervision Tool (MORSE), leveraging my technical expertise to configure existing controls and train users on the new tool
- Exhibited my project coordination capabilities by overseeing the successful execution of the Permanent Supervision Tool project, demonstrating my adeptness in ensuring efficient tool adoption and user engagement
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