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Work Background
ShiftpathFounder & COO Advisor – FinTech & RegTech Operations
Mar. 2025United Arab Emirates, DubaiFounded Shiftpath, a consulting boutique supporting financial institutions, RegTech vendors, and public authorities in scaling regulated operations and digital transformation programmes across GCC and Africa.
● Programme Director for the SFEC programme (Republic of Congo) – lead delivery of a national VAT digitalisation initiative under the Ministry of Finance. Oversee programme design and coordination across government entities and implementation teams. Manage regulatory, process, and stakeholder alignment to ensure successful rollout.
● Advised Napier AI on AML workflow optimisation for Ooredoo Qatar, identifying process gaps, mapping regulatory requirements, and improving operational integration between compliance workflows and system capabilities.
● Drive Shiftpath’s overall strategy, client delivery, and stakeholder engagement, ensuring execution discipline and regulatory alignment across engagements.
LuxoftProject Manager
May. 2022 - Mar. 2025United Arab Emirates, DubaiDirected a $10M enterprise transformation programme for Mizuho Bank covering CLM, regulatory operations, and IT enablement across European and MENA entities. Reported jointly to business and technology sponsors, with full accountability for scope, budget, and cross-functional execution.
● Built and governed KPI dashboards tracking progress, risk, and delivery performance, providing transparency to C-suite stakeholders and programme sponsors.
● Led multi-disciplinary teams across compliance, IT, and operations to deliver CLM platform enhancements, reduce iteration friction by 30%, and strengthen business continuity.
● Established post-go-live governance ensuring platform stability, vendor performance, and adherence to SLAs.
● Advisory to FIs and vendors on TOM, client lifecycle optimisation, and regulatory-driven transformation
● Embedded Agile delivery at scale, integrating sprint governance with traditional programme reporting to meet both regulatory and operational needs.
● Managed external vendors and internal delivery streams across multiple jurisdictions, balancing compliance, cost efficiency, and scalability.
CitiSenior Vice President - APAC Regional Project Manager & Team Manager
Oct. 2017 - Jul. 2020Led Citi’s Markets KYC and regulatory control function across seven APAC jurisdictions, combining day-to-day operational oversight with transformation and remediation delivery. Accountable for team performance, control framework design, and regulatory compliance under HKMA, MAS, and SEC oversight.
● Built and scaled regional KYC operations from 8 to 45 staff, establishing governance, capacity models, and escalation frameworks across Hong Kong, Singapore, Japan, and India.
● Delivered CLM and KYC transformation programmes, achieving a 25% onboarding cycle-time reduction through process triage, prioritisation triggers, and clearer ownership models.
● Directed APAC delivery of the global SEC Consent Order remediation, ensuring alignment between front-office, compliance, and control functions under tight regulatory scrutiny.
● Implemented regional control frameworks covering onboarding, periodic review, and offboarding, standardising practice across Markets business lines.
● Represented APAC in global onboarding design forums, ensuring regional regulatory interpretation fed into global KYC and CLM standards.
● Partnered with Front Office, Compliance, and Technology to optimise workflows, automate quality gates, and strengthen risk-based trigger logic.
● Enhanced client segmentation and prioritisation, improving regulatory response times and overall control effectiveness.
Societe Generale Corporate and Investment Banking - SGCIBPMP - VP - Program Manager
Jan. 2006 - Sep. 2017Held a series of progressively senior roles from Senior KYC Analyst to Client Onboarding Transformation Lead – APAC, leading major regulatory and operational initiatives across EMEA and Asia. Combined front-to-back process ownership with technology delivery and global standards design under CIB governance.
● Defined and deployed regional onboarding frameworks across eight APAC jurisdictions, standardising client journeys and reducing friction in highly regulated environments.
● Led global CLM redesign initiatives, introducing measurable onboarding KPIs and process benchmarks that improved transparency, accountability, and operational throughput.
● Partnered with front-office, compliance, and IT teams to deliver the proprietary Order Management System (X-One) across Warsaw and Moscow, ensuring scalability and seamless integration.
● Oversaw UK onboarding operations and led the design of global onboarding standards across EMEA, APAC, and the Americas.
● Introduced Lean principles and performance tracking tools, cutting hand-offs and strengthening regulatory adherence.
● Evaluated emerging technologies, including blockchain applications for KYC documentation repositories, advising management on feasibility and impact.
● Delivered EDD reviews and process enhancements for high-risk institutional clients early in career, building the analytical and regulatory foundation for subsequent leadership roles.
Societe Generale Securities Tokyo Branch - SGCIBPermanent Supervision Coordinator & Financial Controller
Sep. 2004 - Jun. 2005Tokyo, Japan · On-site- Demonstrated my financial acumen and organizational skills by assuming dual roles as Financial Controller and Permanent Supervision Coordinator
- As a Financial Controller, I meticulously reconciled global management control with local accounting software, ensuring precision in financial reporting and analysis
- Played a vital role in the implementation of the Permanent Supervision Tool (MORSE), leveraging my technical expertise to configure existing controls and train users on the new tool
- Exhibited my project coordination capabilities by overseeing the successful execution of the Permanent Supervision Tool project, demonstrating my adeptness in ensuring efficient tool adoption and user engagement
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