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Work Background
BrightSpring Health ServicesDirector of Operations, Starting Point Nursing Services
Apr. 2022 - May. 2024Louisville, Kentucky, United States · Hybrid
BrightSpring Health ServicesProgram Coordinator, International Nursing Recruitment
Apr. 2022 - May. 2024
BrightSpring Health ServicesStrategic Projects Consultant
Aug. 2021 - Apr. 2022United States
AmazonStation Operations Manager
Sep. 2020 - Jul. 2021Louisville, Kentucky, United States · On-site-Developed and executed productivity plans, balancing workload in collaboration with leaders.
-Mentored and motivated salaried and hourly workforce to achieve business objectives.
-Managed large-scale projects with site and regional impact, ensuring safety, quality, and customer delivery standards.
Mortenson Dental PartnersManager, Patient Services
Aug. 2017 - Jul. 2020Louisville, Kentucky · On-site-Managed and developed a leadership team to meet KPIs through efficient resource allocation.
-Led recruitment efforts for frontline and leadership roles.
-Built forecast models for staffing and budget allocation, improving operational efficiencies.
CompuComWorkforce Manager
Apr. 2013 - Sep. 2016Louisville, Kentucky Area · On-site-Established workforce management processes and documentation for the Global Command Center.
-Coordinated migration to WFM I360 service desk platform, overseeing compliance and team development.
-Managed remote teams across India, Mexico, Canada, and the US, ensuring consistent training and performance.
ICANNLead/ Manager, Customer Service Center
Sep. 2011 - Apr. 2013Marina del Rey, CA · On-site-Managed CSC operations, focusing on team training, process development, and quality control.
-Led the implementation and launch of CSC, serving as SME for team development and process validation.
-Contributed to aligning Salesforce CRM with the New gTLD program.
NeuStar, Inc.Manager, Customer Support
Feb. 2010 - Sep. 2011Louisville, Kentucky Area · On-site
Charter CommunicationsManager, National Workforce Management
Oct. 2008 - Feb. 2010Louisville, Kentucky Area · On-site
Affinion GroupWorkforce Manager
Jul. 2006 - Oct. 2008Westerville, Ohio · On-site
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