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Work Background
Director of Operations, Starting Point Nursing Services
BrightSpring Health ServicesDirector of Operations, Starting Point Nursing Services
Apr. 2022 - May. 2024Louisville, Kentucky, United States · Hybrid
Program Coordinator, International Nursing Recruitment
BrightSpring Health ServicesProgram Coordinator, International Nursing Recruitment
Apr. 2022 - May. 2024
Strategic Projects Consultant
BrightSpring Health ServicesStrategic Projects Consultant
Aug. 2021 - Apr. 2022United States
Station Operations Manager
AmazonStation Operations Manager
Sep. 2020 - Jul. 2021Louisville, Kentucky, United States · On-site-Developed and executed productivity plans, balancing workload in collaboration with leaders. -Mentored and motivated salaried and hourly workforce to achieve business objectives. -Managed large-scale projects with site and regional impact, ensuring safety, quality, and customer delivery standards.
Manager, Patient Services
Mortenson Dental PartnersManager, Patient Services
Aug. 2017 - Jul. 2020Louisville, Kentucky · On-site-Managed and developed a leadership team to meet KPIs through efficient resource allocation. -Led recruitment efforts for frontline and leadership roles. -Built forecast models for staffing and budget allocation, improving operational efficiencies.
Workforce Manager
CompuComWorkforce Manager
Apr. 2013 - Sep. 2016Louisville, Kentucky Area · On-site-Established workforce management processes and documentation for the Global Command Center. -Coordinated migration to WFM I360 service desk platform, overseeing compliance and team development. -Managed remote teams across India, Mexico, Canada, and the US, ensuring consistent training and performance.
Lead/ Manager, Customer Service Center
ICANNLead/ Manager, Customer Service Center
Sep. 2011 - Apr. 2013Marina del Rey, CA · On-site-Managed CSC operations, focusing on team training, process development, and quality control. -Led the implementation and launch of CSC, serving as SME for team development and process validation. -Contributed to aligning Salesforce CRM with the New gTLD program.
Manager, Customer Support
NeuStar, Inc.Manager, Customer Support
Feb. 2010 - Sep. 2011Louisville, Kentucky Area · On-site
Manager, National Workforce Management
Charter CommunicationsManager, National Workforce Management
Oct. 2008 - Feb. 2010Louisville, Kentucky Area · On-site
Workforce Manager
Affinion GroupWorkforce Manager
Jul. 2006 - Oct. 2008Westerville, Ohio · On-site
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