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Network Power<100 people
Roles
🧑💼71%
C-level Executive
🔥57%
Startup Founder
💸42%
Marketing
Geos
🇦🇪42%
United Arab Emirates
🇨🇦14%
Canada
🇷🇸14%
Serbia
Work Background
Al Tayer GroupHead - IT Service Delivery
Jul. 2014United Arab EmiratesI am responsible for Group wide delivery of IT Infrastructure and IT Services to users and businesses alike. Ensure consistent up and running systems from backbone IT (AD, Domain, Firewall, Servers, Databases, Cloud IaaS,P{aas setups etc) to End User collaboration systems. This is for all Information technology for all businesses within the al Tayer group (Head Office). IT Infrastructure and Operations includes all the standard 5+ major data centre setup would include. operations. Overlooking multiple IT departments within that help orchestrate the delivery i.e. group wide Server Teams, Database Teams, Data Center Operations, Network department, Service Desk (Helpdesk), Field services & support, new site & store setups, Cloud Service Management, Security(CCTV & Surveillance systems) and IT procurement for the whole group. In terms of dynamics, this is a 13000+ call volume Service Operation, with over 148 IT systems. Increasing number of cloud services (Office365, Salesforce, BMC etc). Development of the Cloud Service Delivery framework. Complete End user compute devices and full life cycle management of devices and their systems. Deployment of successful BYOD policy for the business over 2 years. Research and deployment of VDI. Rollout of Microsoft Teams, VPN and remote management systems within 6 weeks during COVID. Management of the company IT End User Policy. Management of data center operations for firewalls, server and infrastructure. Monitoring tools for pro-active monitoring, downtimes, patch management etc. Business and vendor relationship management (contracts, SLA, negotiations evaluation and service reviews) are one the key deliverable from this role. SLA/OLA based delivery of technology services i.e. Strategic planning, Budget and P&L responsibility, technology Future readiness, availability of Services for core technology infrastructure, applications and EUC Hardware and Software. Execution and implementation of 8+ SLAs for the organization.
IBMManager EMEA LCS Domino Server & Traveler Team
Jan. 2006 - Jun. 2014Dublin, IrelandI look after the Customer Service teams for two key products of IBM. Lotus Notes and Domino Server & IBM Lotus Traveler. We service customers across EMEA region for IBM, providing turn key resolution to product, architecture and service related issues. Compliance to ITIL type SLAs is very critical to our daily. -- People Management(70% of my day): 1. Annual performance target setting & reviews.
2. 360 feedback implementation, ensuring a constantly improving environment.
3. Maintaining a high-performance culture within the team.
4. Provide monthly feedback to team members on the individual progress and contribution to the overall team that they are providing. 2. Ensure 24*7 coverage shift rota and festive season coverage.
3. Training and capacity building of the team. -- Organization(10% of my day):
1. Managing relationships with other IBM and out-IBM teams in difference regions. Mostly these would be Software Development, Sales, marketing, Testing and consulting teams.
2. Preparation & presentation of executive reports for Bi-weekly and Monthly operation meetings. -- Technical (20% of my day):
1. Handling and managing critical customer incidents.
2. Provide Feedback to the Notes Product development teams via reporting software problem reports and having meeting with the development teams on possible improvement in the new releases of the product
3. Handling Strategic customers, by participating in conference calls and one to one meetings is also part of the job. One major parameter of my work quality measurement is the satisfaction of Strategic customers. 4. As a hands-On Engineer myself for good number of years, I also ensure maintenance of adequate technical skills, coaching etc i.e. helping my team increase understanding technically complex issues.
1. Current coverage of products include IBM Collaboration products like Messaging (Notes & Domino), Corporate Social products (QuickR, Connections, Sametime) and Mobile products (Lotus Notes Traveler).
LMKRManager IT - ERP Solutions
Sep. 1998 - Jan. 2006* As a technical manager, was directly involved in design, deployment and maintenance of our divisions core service i.e. Collaboration and ERP Infrastructure Solutions
* Designing of Email Infrastructures [Domino and Exchange]
* Pre-Project Feasibility analysis [Costing, Resource Planning etc]
* Development of customer proposals, including pre-project sales presentations
* Quality compliance control of Project Deliverables and Project Monitoring for local & International Projects.
* Complete Business Unit management. (90 Man Team, US$15 Million - Turnover). * Was responsible for high level endorsements of Project Architectures even after becoming an Executive Manager for the division in 2004 (500 - 250000 user infrastructures)
* Involved Directly in development of Business development Strategy of the Unit (Markets to approach, ,Seminars / Road shows / Partner conferences etc (Dubai, Saudi Arabia, Pakistan, USA, Nigeria, Singapore, United Kingdom)
* Maintenance of Department vision in line with the corporate goals
* Direct Involvement in 100+ commercial projects in different roles Project manager, Infrastructure Engineer, Application development team lead. * Implemented ISO & CMM level 4 in the relatively newly setup department of the organization (over a period of 4 years).
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