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Work Background
Telefonica
Full-timeTelefonica
Seed Investor
Maverick Ventures IsraelSeed Investor
Jan. 2018Tel Aviv District, IsraelInvestidor em Startups
Seed Investor
Smarft Moneu VenturesSeed Investor
Feb. 2018São PauloInvestidor em Startups
VIVO
Full-timeVIVO
Investor
Bossanova InvestimentosInvestor
Feb. 2018São Paulo, São Paulo, BrazilAngel Invest
IT Superintendent & Cloud
Paraná Banco S/AIT Superintendent & Cloud
Jan. 2021 - Aug. 2023Curitiba, Paraná, Brazil · HybridElaboration and implementation of a strategic/tactical plan, aligned with the strategic business OKRs, focused on 3 pillars (people, processes and technology). Worked on team restructuring, creating 24x5 operation teams, bringing specialization from technical teams, reducing overload and overtime. We implemented processes to improve availability, working on the root cause, using a Dynatrace APM (Application Performance Management) solution, we now have an observability of business processes and are proactively current. It brought a great improvement in the customer experience, we went from NPS from 65 to 85, through improvements in customer service processes, implementation of a unified and integrated Contact Center solution (automating the main services used by customers) and multichannel. Core Banking system was experiencing great instability, generating major impacts on the business operation. Elaboration, approval of an environment update project, generated operational stability and business growth.
Director IT Infrastructure
Contax S.A.Director IT Infrastructure
Jul. 2015 - May. 2016São Paulo, São Paulo, Brazil · On-siteResponsible for the operational area, implemented problems process, focusing on reducing incidents and improvement in quality of service, bringing based on a transformation of people. We had a reduction of 1,500 incidents of High Impact / month for 200 incidents after 6 months of operation, generating stability in the IT platform that supports the business. Reduction of operational costs of 23%, through optimization of hardware and software environments. In Telecom, implemented a dedicated management area, reducing the cost of 30% through renegotiation of tariffs and optimization / link's consolidation. Implemented demand management process, defining prioritization criteria by return on investment.
Director IT Infrastructure
NaturaDirector IT Infrastructure
May. 2013 - Jul. 2015São Paulo Area, Brazil · On-siteResponsible for the operation area with a focus on technical support, applications and testing, supporting all business processes in relation to Information Technology. I work in strategic planning area, defined and implemented new sourcing strategy, cost optimization and transformation projects operating model focused on improving customers' experience using innovative tools, processes aimed at service and strong cultural change. Delivery of infrastructure projects and improvements in applications with a focus on improving performance, stability of applications and improving the delivery of infrastructure projects through solutions based on Cloud. Implemented projects that have brought significant improvements in sales systems, through infrastructure projects. Implemented SLAs based on end-user experience, bringing real application performance for end users and the continuous improvement process.
IT Infrastructure and Operations Director
Oi/TelemarIT Infrastructure and Operations Director
Jul. 2011 - May. 2013Rio de Janeiro Area, Brazil · On-siteResponsible for the area of ​​operation, support, network and data center services to external IT customers, providing support to business processes of Oi (Sales, Client Services, After Sales and Revenue Cycle), operating in the strategic planning of the new systems that will support the Hi systems Plan, through the implementation of 32 projects aimed at leaving 572 to 278 systems To support this plan we will also develop the infrastructure processes, currently based on ITIL v2 that will evolve to ITIL v3. The technological evolution of the infrastructure also includes the construction of three new data centers (approximately 20,000 m2) and standards used in Infrastructure, such as Servers, Storage, Networking, Backup, SAN Management Tools, Database, Operating Systems and Application servers to support the growth of the data center business and the implementation of the Systems Plan (CRM, Billing, Mediation, Provisioning, Work Force Management, Sales Force Automation, SAP, SAP Stores, Online Charging, BI, SOA Governance, among others). Managed a budget of approximately R$350 million in CAPEX and OPEX. Responsible for implementing the Cloud Project (Oi Smart Cloud) and various maintenance costs reduction projects, technological upgrading, energy consumption reduction and space in the data center. Responsible System Continuity project, including all Critical Systems that support the sales processes, Service, After Sales Cycle and Revenue.
Director IT Infrastructure
GVTDirector IT Infrastructure
Sep. 2007 - Jul. 2011Curitiba, Paraná, Brazil · On-siteResponsible for the operation, production, support, security, network and telephony, which supports the areas of business of the company, with a focus on customers and meet GVT business. Responsible for implementing procedure for the management structure of the IT Infrastructure (Incident, Problem, Change, Inventory, Capacity Plan, Service Desk and the Service Level Agreement ). Improvements in productive environments, through performance of applications, infrastructure, implementation of servers with High Availability, Oracle RAC. Implementation of tools focused on improving levels of service (BSM). Prepar, execute and control of Budget (CAPEX and OPEX) to meet the demands of growth for the company, optimized and streamlining them.

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