Davo Corp CC Internet Service ProviderOperations Manager
Jan. 2006Bloemfontein, Free State, South AfricaOperations/General Manager
• Determine the company's mission and strategic direction as conveyed through policies and concrete objectives to meet through the effective management of human, financial and material resources.
• Authorize and monitor the establishment of major departments and associated senior staff positions.
• Increased operating efficiency by 23% through better understanding of operations and how to retain top performers.
• Allocate material, human and financial resources to implement organizational policies and programs, establish financial and administrative controls, formulate and approve promotional campaigns and approve overall human resources planning.
• Select and manage middle managers, directors or other executive staff, delegate the necessary authority.
• Negotiated and authorized $2 million in equipment purchases, agreements and contracts to increase production by 15% and decrease labor costs by 20%, resulting in a net increase in revenue of $3 million dollars.
• Established and managed operations for a metro to include the coordination of product installation, warehouse management, support operations and network facility to support sales with Wireless, Fiber and Voice products.
• Co-ordinate all product and material needs to meet customer orders and meet financial budgets.
• Entrepreneur with a proven track record in startup environments, offering strategic planning, team leadership, financial management, and market analysis skills.
• Reduced waste and costs by 50% by implementing a lean manufacturing system at the warehouse.
• Reduced operating costs by $15,000 through the elimination of redundant procedures, saving $60,000 annually.
• Trained and coached 50+ employees to deliver service that exceeded customer expectations, leading to an increase of 5% in customer satisfaction, as measured by an independent third party.
• Currently managing and supporting 21 staff and over 3000 customers.
