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Network Power<100 people
Roles
💸100%
Marketing
🗿100%
HR
Geos
Work Background
Empress Media LondonDirector
Dec. 2023London, England, United Kingdom• Developing comprehensive digital marketing strategies for clients in diverse industries, including SEO, content marketing, social media management, and email marketing.
• Consulting with business owners to identify opportunities for growth and streamline operations to improve efficiency and profitability.
• Leading social media management campaigns that increase brand visibility and customer engagement across multiple platforms (Instagram, Facebook, LinkedIn, TikTok, YouTube, Pinterest).
• Designing and executing email marketing strategies that nurture leads and convert them into loyal customers.
• Creating high-conversion content for websites, blogs, and social media, increasing organic traffic and sales.
• Offering business coaching services to guide clients in setting achievable goals and overcoming operational challenges.
SKIN PERFECTION LTDMarketing Manager
Jan. 2017 - Aug. 2024London, United Kingdom• Managed SEO, SEM, and content marketing strategies, driving organic traffic and improving search engine rankings.
• Developed and executed social media marketing campaigns across Facebook, Instagram, TikTok, and Pinterest, resulting in a 30% increase in engagement and a 20% increase in lead generation.
• Created and optimised email marketing campaigns, including monthly newsletters, resulting in a 50% increase in customer retention.
• Oversaw website management, including updating content, writing blog posts, optimising for SEO, and improving user experience.
• Executed paid advertising campaigns on Google and social media.
• Conducted in-depth competitor analysis and market research to inform strategic decisions.
• Created and designed graphic materials for in-clinic and online marketing campaigns, including leaflets, brochures, compliment forms, and booklets, ensuring visual consistency with brand guidelines.
• Managed staff schedules and payroll, including preparation of commission sheets, annual leave reports, and ensuring timely and accurate financial records for all staff.
• Enhanced the client experience by continually identifying opportunities to improve the patient journey and exceed client expectations.
• Collaborated closely with engineers, service providers, and manufacturers to ensure optimal functionality and safety of clinic equipment, arranging timely maintenance and servicing.
• Managed recruitment processes, including screening applications, shortlisting candidates, and conducting interviews to hire for roles within the clinic.
• Monitored staff performance through weekly meetings, one-on-one check-ins, and annual appraisals, providing guidance to improve efficiency and ensure team cohesion
The New York Laser Clinic + MediSpa Clinic Area Manager
Oct. 2011 - Oct. 2016London, United Kingdom• Full responsibility in maintaining the highest standards at each of the 4 Clinics and manage day to day operations
• Close interaction with the 2 Directors and Doctors- liaising on a daily basis in person, by email and telephone on day to day issues arising at any of the Clinics
• Prepare internal and external high quality memos, agreements, letters, gather and submit required information in timely manner.
• Arrange meetings, conferences, telephone conferences, take minutes and keep a record of deadlines.
• Being aware of the strategic goals and objectives and working independently to plan, coordinate and organise projects
• Interacting with and overseeing of all Staff members and being the ‘eyes and ears’ of the Business
• Being the first point of contact for all Clients and all facilities issues within the Clinics.
• Maintaining the business’s profile on social media websites ( Twitter, Instagram)
• Handling public as well as confidential company data and information according to the internal rules and procedures.
• Answering the telephone, emails and booking appointments, answering queries in a professional and courteous manner. Overseeing and running of the Reception diary • Dealing with all Client complaints, issues and liaising with Directors regarding these matters. Overseeing and updating weekly of Client complaint spread sheets.
• Overseeing and updating all Reception spread sheets/ Client’s files, audits and filing. Composing and preparing correspondence, reports, presentation materials, spread sheets and other documents
• Coach, mentor and motivate management team and staff to successfully operate their departments, specifically Front Office, Aesthetic therapists and Housekeeping. Arranging training for staff members.
• Preparation of all relevant information for monthly wages, annual leave, bonuses, commissions, vat, petty cash, etc. and updating relevant spread sheets.
• Overseeing and updating all outstanding/paid invoices and relevan
Nadler HotelsFront Desk Receptionist
Jun. 2010 - Oct. 2011London, United Kingdom• Answering emails and phone calls
• Make/assist with any reservations • Customer service, assist with any guest queries, taxi, restaurant, tour and theater bookings • Check in and checkout guests
• Manage day to day operations of the busy hotel reception and assisting the Operations Manager with overall management of the hotel.
• Duty management
• Update availability on websites and travel agencies sites
• Manage commission check for travel agencies, invoicing
• Travel arrangements for guests and staff
• Manage deliveries and post
• Reconciling credit card statements of General Manager
• Administration duties, banking, petty cash
• Approving commissions
• Training new team members
• Preparing feedback reports
Premier InnFront Desk Receptionist
Sep. 2009 - Jun. 2010Watford, United Kingdom• Answering emails and phone calls
• Make/assist with any reservations • Customer service, assist with any guest queries, taxi, restaurant, tour and theater bookings • Check in and checkout guests
• Manage deliveries and post
• Training new team members
PRIVATE PAPersonal Assistant to Executive Producer
Mar. 2008 - Sep. 2009Watford, United Kingdom• Answering emails and phone calls
• Professional and Personal diary management
• Organizing travel, accommodation and appointments (across UK and international)
• Overseeing household maintenance and booking contractors when required
• Provide childcare and tutoring on a regular basis
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