Zap S/A InternetHead of Product and UX/Design Team
May. 2011 - Aug. 2017• Lead 29 people and Area budget, being responsable for product development & innovations, UX/Design/FrontEnd, User trials, SEO and Product usage Metrics; • Lead Executive Comitee (Peers & C-level executives) to prioritize Company’s Road Map. In 2016 implemented an iterative Project Governance Process cutting in half the time to Market, and creating room to handle micro-incremental-demands during the cycles eliminating burocracy; • As an internal consultant and product specialist, evaluate and prioritize projects while lead the Product team that prepare the requirements of the Projects (specification using user-centered, hypothesis-driven & product development practices) – around 80 projects per year; • Monitor, conduct analysis and evaluate the impact of projects using a combination of web analytics, user analysis, user test, AB tests, user surveys and internal tools;
• Enthusiastic Mobile Convergence Strategist, leading discussion about narrative across platforms: Responsive Site features, PWA, Android & IOS APPs following cross platform achievements, guiding the company strategy during the rise of mobile audience (from 5% in 2011 upto 60% nowadays) avoiding decrease in conversion rate & leverage mobile as a channel conversional support;
• Lead SEO team, which is responsible for about 1/3 of audience and revenues from the e-commerce (self-service) business line;
• Co-responsable for planning, implementation and sustainability of Cultural & Process changing program, which evolves all companies department and rises previbility and quality of projects delivering; • Handle International Consultant (BlinkUX) hired to develop concept and the new service (briefing, iterations to develop information architecture, business requirements, project manager, launch strategy between 2012 & 2014);