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Work Background
Vertex Inc.Director of Production Support
Oct. 2021King of Prussia, Pennsylvania, United States
Angus EnergyChief Technology Officer
Jul. 2016 - Jun. 2021Bristol, PennsylvaniaLive daily in all technology systems, platforms, projects, resources, processes, strategy and initiatives to establish and govern the technology vision of the organization serving to lead technological development and growth.
Music ChoiceDirector of Connected Devices
Jun. 2013 - May. 2015Horsham, PAOversee strategy and development of all customer facing web, mobile and iPTV products as well as cloud based infrastructure and MVPD services.
MindMe MobileCTO
Sep. 2010 - Nov. 2012Drive Technology Architecture and Development, eCommerce funnel development, marketing and business development.
MedEsafePartner
Jan. 2009 - May. 2013MedEsafe is a clinically-based EMR/EHR system designed by a physician to meet the needs of small healthcare practices without the complexity and expense of other systems.
HansenHouse LLCPresident
May. 2006Greater Philadelphia AreaConsultancy services including project management, product development, software development, brand marketing, eCommerce and lead generation.
Ralster Miles LLCCEO
Jan. 2004 - Dec. 2010Drive day to day operations specializing in data marketing, VoIP services and proprietary platform implementation. Oversee all marketing, client relations, internal networks, platform development, project management, and staff. Managed all technology sales and development functions.
• Foster company growth resulting in $35M annual revenue and $2.2M annual profit in less than 4 years.
• Implemented online loan application platform technology with 150+ licensed buyers.
• Led company’s penetration into Online Lead Generation market with 100+ partner networks.
• Launch of US Based VoIP/SIP product line adopted across 30+ partner platforms.
Computer Sciences CorporationSite Support Manager
Jan. 1999 - Nov. 2003Provided management for onsite support technical group at international titanium dioxide manufacturing organization. Supervised staff of 10+. Oversaw tier 2 and 3 support.
Reduced customer complaints 30% through effective problem solving.
Introduced full-function, self-serve intranet site that allowed customer to auto-install software applications and network printers.
Improved efficiency by designing point-and-click data migration platforms assisting technicians migrating users hardware to new systems resulting in faster experience.
Developed customer feedback survey process for trouble ticket handling.
Earned several Top Customer Support Representative awards, Innovation in Troubleshooting awards, and Top Ticket Closer awards.
Deloitte & ToucheOn Site Support Technician
Jan. 1996 - Oct. 1998Provided level 1 technical support for SAP consultants. Provided support services for home and office users.
Additionally traveled extensively to client sites nationwide including Toronto, Atlanta, Foster City, and Chicago.
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