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Work Background
Rytec CorporationTechnical Systems Administrator
Apr. 2024Jackson, Wisconsin, United States
Wisconsin Department of Health ServicesSecurity Analyst III
Nov. 2021 - Apr. 2024
INOC, LLCNOC Engineer
Nov. 2019 - Oct. 2021Provided network level support to a variety of clients using varying equipment and technology. Managed Cisco Meraki SD-WAN solutions, SolarWinds network monitoring software, Juniper routers/switches, and Ciena optical equipment using both CLI and vendor provided monitoring solutions. Verified and troubleshot alarms for a variety of equipment. Tracked major outage tickets for differing clients and assisted dispatch technicians with on-site troubleshooting. Answered phones in call center and cut tickets for varying clients. Served in a semi-dedicated role as an expert on a specific client network, created plans of action to drive incidents to resolution.
Geek SquadConsultation Agent
Apr. 2019 - Nov. 2019Greeted clients and served as first line of support for troubleshooting common consumer computer issues and provided recommendations to solve issues, ranging from software cleanups or data wipes to hardware upgrades. Identified likely malware infections on Microsoft Windows and Apple macOS based systems. Also provided Apple Authorized Service Provider services for iPhone 6 and newer iOS devices, diagnosing hardware and software issues as well as completing component repairs, such as replacing displays and internal batteries.
Best BuyMagnolia Home Theater Sales Consultant
Mar. 2018 - Apr. 2019Brookfield, WiWorked with clients to assess and develop A/V electronics solutions to meet custom needs, including whole home distributed audio and networking solutions. Made recommendations of different technologies regarding TVs and projector systems to best suit client usage.
Best BuyHome Theater Sales
May. 2016 - Mar. 2018Brookfield, WiRecommended A/V products to best fit client needs and create the experience of immersive home theater systems.
Best BuyMerchandise Specialist
Jan. 2016 - May. 2016Brookfield, WiSorted and organized store products to create a neat and clean experience for potential customers to locate product in a timely and convenient manner. Verified the accuracy of pricing and promotions of product to minimize shrink for store.
Best BuySales Consultant
Nov. 2015 - Jan. 2016brookfield, WiAssisted customers over the busy holiday period to quickly locate product and made recommendations based on open ended lifestyle questions about customers.
WalmartSales Associate
Jan. 2015 - Dec. 2015Waukesha, Wi.
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