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Network Power<100 people
Roles
🐦100%
Design
Geos
🇦🇺100%
Australia
Work Background
Regina Medical CentreMedical Administrative Coordinator (Neurology & Internal Medicine )
Feb. 2020 - Jul. 2022Regina, Saskatchewan, Canada* Crisis Planning: responsible for developing contingency plans during the COVID-19 pandemic to ensure smooth operation of clinic.
* Practice Management: lead administrator managing two practices totalling about 500 patients simultaneously.
* On-boarding and training : responsible for training and supervising of new staff and integrating them into the clinic * IT Support: served as IT support for the practice, ensuring all medical technical equipment are working and reporting spoilt equipment to maintenance department * Patient Interviews, Physical Assessments, and Medical Histories: responsible for conducting patient interviews, physical assessments, and taking medical histories.
* Minor Surgery Assistance: Assist physicians with minor surgeries.
* Health Education/ wound care: responsible for providing health education & wound care to patients after minor surgery * Waitlist Management: responsible for triaging and managing a waitlist of over 800 patients in both neurology and internal medicine department
* Physician Schedule Coordination: coordinating the neurology physicians' schedule for on-call, Telehealth, and stroke prevention clinics.
* Email Management and Hospital Correspondence: email correspondence and communicating with general hospitals for outpatient consultations, follow-ups, and patient discharge.
* Wait time Reduction: reducing patient wait times by triaging referrals and scheduling appointments.
* Procedure preparations: prepares equipment for minor procedures such as Botox injections, ECGs, and nerve conduction studies (EMG).
* Medical Supplies: prepares stocks, and orders medical supplies needed for the operation of practice. * Lab Work and Specialist Correspondence: arranges for lab work when needed and corresponds with other specialists as needed for patients.
* Billing Assistance: responsible for billing prescriptions and office consultations.
Regina Medical CenterMedical Office Assistant (Family Medicine & Dermatology)
Feb. 2019 - Feb. 2020Regina, Saskatchewan, Canada* Patient Intake: in charge of greeting visitors, performing introductory interviews, and assigning rooms.
* Vital Sign Collection: measured and recorded vital signs like blood pressure, height, and weight as well as performed eye exams to get patients ready for appointments.
* Patient Medical History compilation: responsible for acquiring past medical records from other departments and specialists to complete the patient's medical history.
* Data entry: inputting every aspect of a patient's medical history into the Accuro EMR (Electronic Medical Record) system.
* Minor Procedures and Sample Collecting: Assisting with small-scale procedures and sample collection to support testing and diagnosis.
* Exam Room Organization: Keeping exam rooms tidy, as well as equipping them with supplies.
* Appointment Scheduling: arranging appointments, making follow-up calls, and confirming consultations.
* Administrative Tasks: Administrative duties, such as processing patient forms, referrals, and prescription refill requests.
* Front desk clerical tasks: photocopying, faxing, scanning, compiling, and sending documents
East End Family WellnessMedical Office Administrator- Alternative Medicine (Chiropractic, Naturopathic & Nutrition)
Jun. 2018 - Jan. 2019Toronto, Ontario, Canada* Customer service and rapport-building: By establishing a positive rapport with patients and their families, you can provide great customer service.
* Overseeing Front Office Activities: Working closely with full- and part-time practitioners, overseeing all aspects of front office/reception area operations
* Administrative Policies and Procedures: Creating administrative guidelines to guide the clinic's daily operations.
* Clinical Document Management: Entering private clinical documents into databases and filing them.
* Billing: Creating and keeping track of invoices.
* Office supply management: Keeping an eye on the stock levels of office supplies and placing orders as necessary.
* Patient administration: enrolling patients and reminding them through email of clinic seminars.
Egyptian Dance AcademyAdministrative Assistant
Mar. 2016 - Jan. 2017Toronto, Canada Area• Conducting all aspects of maintaining Front Office.
• Monitoring of work schedules of dance instructors.
• Providing direct assistance to the operations manager in the day-to-day operation of the dance academy. • Handling student payments, accounts and notifying the accounting manager of irregularities in operational expenditures or invoice.
• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Maintaining computer and manual filing systems.
• Database entry, handling student registration, & answering questions about student accounts. • Assisting in organizing and updating social media platforms.
• Writing proposals on the company’s behalf to sponsors and executives.
• Assisting in organizing of company events and dance festivals.
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