Nisbets IrelandInternal Sales Manager
Sep. 2022 - Oct. 2024Cork, County Cork, Ireland-Managing colleagues across Contact Centre, Internal Key accounts and credit control teams.
-Escalation point for customer service and credit control team
-Coaching and mentoring Contact Centre team to ensure best in class service.
-Responsible for operation of new onsite retail showroom, range management, merchandising, cash management
-Playing an active part of credit control team- posting and allocating payments to customers account, monitoring of aged debt resolving queries.
-Compiling and distribution of sales reports using Cognos and Powerbi
-Customer Data management setting up of new accounts in line with company procedures.
-Mentor and Motivate internal key accounts team in achieving targets.
-Responsible for NPS and Feefo feedback for the Irish business maximizing the use of feedback to ensure best in class service.
-Pricing of customer quotes, compiling and submitting tender responses ensuring at all times company margin is protected.