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Work Background
Auswide CommunicationsProject and Services Coordinator
Feb. 2024 - Mar. 2024Melbourne, Victoria, AustraliaKey Contributions
• Identify and triage customer requirements by fielding support requests
• Support sales, administration and technical teams with sourcing parts/equipment
• Communicate successfully with business units, development and implementation teams to optimise resource and implementation outcomes
• Successfully utilise end to end CRM application to manage all work from prospecting to project closure
ADJB ConsultingBusiness Consultant
May. 2023Melbourne, Victoria, AustraliaKey Contributions:
- Provide advice and analysis to improve operational efficiency for businesses
- Deliver operational outcomes
- Project analysis and delivery
- Process re-engineering
- Operations and Customer Service Integration
Pentana SolutionsProject Manager
Aug. 2022 - Mar. 2023Melbourne, Victoria, AustraliaKey Responsibilities
- Deliver multiple concurrent projects in tight timeframes - Chair Sales Handover Meeting confirming customer requirements
- Construct project plans inline with contracts
- Assign correct resources optimising delivery and customer satisfaction
- Key linkage with customer and project team
- Manage Go Live and post Go Live support activties
- Integration and understanding of company departments and linkage with the PMO
- Customer communication (plan approval, execution, issue and risk management, sign off) Achievements
- Delivered 13 projects in 6 months with customer satisfaction score of 92%
- Successfully learnt and implemented Pentana waterfall methodology and applied through WorkFront project management application
- I have built productive relationships across Pentana including teams: Configuration, Networking, Installation, Integrations and Customer Service
- Identified 10 Project Management Application opportunities for improvement
Spotlight Retail Group (SRG)Project Coordinator - (Contract)
Mar. 2022 - Aug. 2022Melbourne, Victoria, AustraliaKey Responsibilities
- Chair meetings to confirm and document Intranet business requirements with SME's - Document Intranet requirements for development Vendor
- Analyse HR system (Preceda) data source to extract required data
- Cleanse data according to business rules to fit Intranet application
- Identified data integration opportunities inter country (Australia, Singapore and Malaysia)
- Developed and influenced solution design options Achievements
- Identified system and process opportunities (replacing faxing with integration)
- Negotiating with Vendor and SME's to redesign and remap data fields - Implemented improvement changes to HR process documents used for onboarding and role changes
- Developed and influenced solution design options
Hearne Scientific SoftwareSales and Support Consultant
Jun. 2019 - Feb. 2022Melbourne, Victoria, AustraliaKey Responsibilities
- Guided and educated customers allowing informed software purchase decisions - Technical bug fixing ( Online Chat 'Tawk', Phone, 'MS Teams', Team Viewer)
- Management of customer interactions using CRM - Utilising Internal communication, training and knowledge base Yammer
- Utilising MS Suite for communication and presentations
- Configuring OSX and Windows settings to allow software (SPSS) installations Key Achievements
- Assist multiple customers concurrently using Tawk
- Resolve technical issues on OSX and Windows utilising remote tools
- Communicate successfully with Non-English speaking customers
Banksia Property ServicesOwner | Business Manager
Feb. 2018 - Feb. 2022Melbourne, Victoria, AustraliaKey Responsibilities - Negotiated contract and pricing with Job supply Vendor (Hi - Pages)
- Coordinated project planning, schedules and execution
- Prioritised competing obligations and deadlines
- Successfully managed customer relationships Achievements
- Identified a business I could successfully operate
- Successful sales winning 90% of tenders responded
- Developed a quotation and invoicing process
- Developed and operated my own Expenses and Income records meeting taxation standards
- Researched, launched and operated a business in parallel with employment in Sales and Support role - 50/50 split
- Completed jobs on weekends exceeding expectations and increasing customer satifaction
Spotless GroupProject Manager
Jan. 2016 - Feb. 2018Melbourne, Victoria, AustraliaPROJECT MANAGER
Key Responsibiliities
- Coordinated IT and software projects, including planning, scheduling, testing, execution and evaluation
- Utilised PRINCE2 methodology to deliver business enhancement through careful project planning and execution
- Performed SWOT analysis to support brainstorming, strategising and problem-solving processes
- Consulted with multi-disciplinary teams to align objectives, personnel and assets and drive project outcomes Achievements
- Optimised systems and processes to deliver project objectives and improve business efficiency
- Researched current systems and vendor developer software offerings to deliver leading-edge solutions
LeasePlan AustraliaProject Manager
Jan. 2012 - Dec. 2015Melbourne, Victoria, AustraliaKey Responsibilities
- Coordinated teams of 2-60 staff, delegating tasks based on employee strengths to deliver optimal results
- Oversaw and collated project budgets between $150k-$500k, managing and recording expenditure
- Utilised Waterfall methodology to plan and execute various technical projects - Initiated and led processes to engage and appoint external partners, including contractors and specialist technicians
- Issued tenders and facilitated workshops to negotiate agreements, align objectives and closeout legal contracts
- Drove transformational change projects to enhance performance and efficiency while fostering engagement
- Managed compliance, ensuring projects adhered to organisational and legislative policies and frameworks Key Achievements
- Contructed Business Case for implementation of ERP SAP Leasing Solution for LeasePlan Australia and New Zealand
- Successfully managed project teams consisting of colleagues and vendor provided staff onsite and remote
- Successful tender, evaluation and appointment of a Strategy and a Development partner to deploy Mobility solutions for customers
- Successful recovery of multiple failing projects in short timeframes
LeasePlan AustraliaSAP BI Support and Change Delivery Manager
Jan. 2010 - Dec. 2011Melbourne, Victoria, AustraliaKey Responsibilities
- Led a team of 6 colleagues, identifying their strengths and delegating tasks to optimise reporting for business units
- Evaluated change initiatives, presenting solutions to optimise outcomes for business units
- Managed recruitment processes, including liaising with vendors to source suitable candidates
- Interviewed and appointed technical and commercial resources to build team performance capacity Achievements
- Consistently resolved all reporting incidents following the LeasePlan SAP implementation Go Live
- Fostered a culture of high-performance and engagement with a collaborative and consultative approach
- Delivered 7 day a week availability of Data Warehouse
LeasePlan AustraliaBI Reporting Team Lead (LeasePlan SAP ERP Implementation)
Aug. 2006 - Jan. 2010Melbourne Area, AustraliaKey Responsibilities
- Led and coordinated a team of 8 colleagues throughout the LeasePlan SAP ERP Implementation project
- Managed 'Reporting Team' project reporting weekly
- Daily distribution and monitoring of project deliverables Achievements
- Delivered the entire in-scope reporting suite on time
- Delivered a full SAP BW data warehouse, build delivering 100 initial reports via an internal portal to business end-users and approximately 60 source system direct reports
- Successfully negotiated the in-scope reports to 160, delivered from a starting business request of more than 500
- Directed and delegated to a team of 3 internal LeasePlan resources and 8 external consultants
- Reported and consulted across all levels of the company, including with senior managers from all divisions
LeasePlanBusiness Systems Analyst
Jan. 2001 - Aug. 2006Key Responsibilities
- Successfully constructed the Business Case for ERP SAP Leasing solution for LeasePlan Australia and New Zealand - Business Case development
- Business Requirements development
- Change Management activities
- Working in concert with external vendors - Managing test phases of projects Key Achievements
- Transitioning from business operational team manager to effective Business Analyst
- Trusted conduit between PMO and Business SME's and Stakeholders
LeasePlan AustraliaNovated Leasing Team Manager
Jan. 1998 - Dec. 2000Melbourne, Victoria, AustraliaKey Responsibilities:
- Guide and nurture team to meet sales KPI's
- Build and maintain relationships with customers
- Create quotations to achieve and exceed sales targets
- Support and develop colleagues in my team Key Achievements
- Novated Leasing expert
- Deliver leasing presentations to customers face to face
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