Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Auswide CommunicationsProject and Services Coordinator
Feb. 2024 - Mar. 2024Melbourne, Victoria, AustraliaKey Contributions
• Identify and triage customer requirements by fielding support requests
• Support sales, administration and technical teams with sourcing parts/equipment
• Communicate successfully with business units, development and implementation teams to optimise resource and implementation outcomes
• Successfully utilise end to end CRM application to manage all work from prospecting to project closure
ADJB ConsultingBusiness Consultant
May. 2023Melbourne, Victoria, AustraliaKey Contributions:
- Provide advice and analysis to improve operational efficiency for businesses
- Deliver operational outcomes
- Project analysis and delivery
- Process re-engineering
- Operations and Customer Service Integration
Pentana SolutionsProject Manager
Aug. 2022 - Mar. 2023Melbourne, Victoria, AustraliaKey Responsibilities
- Deliver multiple concurrent projects in tight timeframes - Chair Sales Handover Meeting confirming customer requirements
- Construct project plans inline with contracts
- Assign correct resources optimising delivery and customer satisfaction
- Key linkage with customer and project team
- Manage Go Live and post Go Live support activties
- Integration and understanding of company departments and linkage with the PMO
- Customer communication (plan approval, execution, issue and risk management, sign off) Achievements
- Delivered 13 projects in 6 months with customer satisfaction score of 92%
- Successfully learnt and implemented Pentana waterfall methodology and applied through WorkFront project management application
- I have built productive relationships across Pentana including teams: Configuration, Networking, Installation, Integrations and Customer Service
- Identified 10 Project Management Application opportunities for improvement
Spotlight Retail Group (SRG)Project Coordinator - (Contract)
Mar. 2022 - Aug. 2022Melbourne, Victoria, AustraliaKey Responsibilities
- Chair meetings to confirm and document Intranet business requirements with SME's - Document Intranet requirements for development Vendor
- Analyse HR system (Preceda) data source to extract required data
- Cleanse data according to business rules to fit Intranet application
- Identified data integration opportunities inter country (Australia, Singapore and Malaysia)
- Developed and influenced solution design options Achievements
- Identified system and process opportunities (replacing faxing with integration)
- Negotiating with Vendor and SME's to redesign and remap data fields - Implemented improvement changes to HR process documents used for onboarding and role changes
- Developed and influenced solution design options
Hearne Scientific SoftwareSales and Support Consultant
Jun. 2019 - Feb. 2022Melbourne, Victoria, AustraliaKey Responsibilities
- Guided and educated customers allowing informed software purchase decisions - Technical bug fixing ( Online Chat 'Tawk', Phone, 'MS Teams', Team Viewer)
- Management of customer interactions using CRM - Utilising Internal communication, training and knowledge base Yammer
- Utilising MS Suite for communication and presentations
- Configuring OSX and Windows settings to allow software (SPSS) installations Key Achievements
- Assist multiple customers concurrently using Tawk
- Resolve technical issues on OSX and Windows utilising remote tools
- Communicate successfully with Non-English speaking customers
Banksia Property ServicesOwner | Business Manager
Feb. 2018 - Feb. 2022Melbourne, Victoria, AustraliaKey Responsibilities - Negotiated contract and pricing with Job supply Vendor (Hi - Pages)
- Coordinated project planning, schedules and execution
- Prioritised competing obligations and deadlines
- Successfully managed customer relationships Achievements
- Identified a business I could successfully operate
- Successful sales winning 90% of tenders responded
- Developed a quotation and invoicing process
- Developed and operated my own Expenses and Income records meeting taxation standards
- Researched, launched and operated a business in parallel with employment in Sales and Support role - 50/50 split
- Completed jobs on weekends exceeding expectations and increasing customer satifaction
Spotless GroupProject Manager
Jan. 2016 - Feb. 2018Melbourne, Victoria, AustraliaPROJECT MANAGER
Key Responsibiliities
- Coordinated IT and software projects, including planning, scheduling, testing, execution and evaluation
- Utilised PRINCE2 methodology to deliver business enhancement through careful project planning and execution
- Performed SWOT analysis to support brainstorming, strategising and problem-solving processes
- Consulted with multi-disciplinary teams to align objectives, personnel and assets and drive project outcomes Achievements
- Optimised systems and processes to deliver project objectives and improve business efficiency
- Researched current systems and vendor developer software offerings to deliver leading-edge solutions
LeasePlan AustraliaProject Manager
Jan. 2012 - Dec. 2015Melbourne, Victoria, AustraliaKey Responsibilities
- Coordinated teams of 2-60 staff, delegating tasks based on employee strengths to deliver optimal results
- Oversaw and collated project budgets between $150k-$500k, managing and recording expenditure
- Utilised Waterfall methodology to plan and execute various technical projects - Initiated and led processes to engage and appoint external partners, including contractors and specialist technicians
- Issued tenders and facilitated workshops to negotiate agreements, align objectives and closeout legal contracts
- Drove transformational change projects to enhance performance and efficiency while fostering engagement
- Managed compliance, ensuring projects adhered to organisational and legislative policies and frameworks Key Achievements
- Contructed Business Case for implementation of ERP SAP Leasing Solution for LeasePlan Australia and New Zealand
- Successfully managed project teams consisting of colleagues and vendor provided staff onsite and remote
- Successful tender, evaluation and appointment of a Strategy and a Development partner to deploy Mobility solutions for customers
- Successful recovery of multiple failing projects in short timeframes
LeasePlan AustraliaSAP BI Support and Change Delivery Manager
Jan. 2010 - Dec. 2011Melbourne, Victoria, AustraliaKey Responsibilities
- Led a team of 6 colleagues, identifying their strengths and delegating tasks to optimise reporting for business units
- Evaluated change initiatives, presenting solutions to optimise outcomes for business units
- Managed recruitment processes, including liaising with vendors to source suitable candidates
- Interviewed and appointed technical and commercial resources to build team performance capacity Achievements
- Consistently resolved all reporting incidents following the LeasePlan SAP implementation Go Live
- Fostered a culture of high-performance and engagement with a collaborative and consultative approach
- Delivered 7 day a week availability of Data Warehouse
LeasePlan AustraliaBI Reporting Team Lead (LeasePlan SAP ERP Implementation)
Aug. 2006 - Jan. 2010Melbourne Area, AustraliaKey Responsibilities
- Led and coordinated a team of 8 colleagues throughout the LeasePlan SAP ERP Implementation project
- Managed 'Reporting Team' project reporting weekly
- Daily distribution and monitoring of project deliverables Achievements
- Delivered the entire in-scope reporting suite on time
- Delivered a full SAP BW data warehouse, build delivering 100 initial reports via an internal portal to business end-users and approximately 60 source system direct reports
- Successfully negotiated the in-scope reports to 160, delivered from a starting business request of more than 500
- Directed and delegated to a team of 3 internal LeasePlan resources and 8 external consultants
- Reported and consulted across all levels of the company, including with senior managers from all divisions
LeasePlanBusiness Systems Analyst
Jan. 2001 - Aug. 2006Key Responsibilities
- Successfully constructed the Business Case for ERP SAP Leasing solution for LeasePlan Australia and New Zealand - Business Case development
- Business Requirements development
- Change Management activities
- Working in concert with external vendors - Managing test phases of projects Key Achievements
- Transitioning from business operational team manager to effective Business Analyst
- Trusted conduit between PMO and Business SME's and Stakeholders
LeasePlan AustraliaNovated Leasing Team Manager
Jan. 1998 - Dec. 2000Melbourne, Victoria, AustraliaKey Responsibilities:
- Guide and nurture team to meet sales KPI's
- Build and maintain relationships with customers
- Create quotations to achieve and exceed sales targets
- Support and develop colleagues in my team Key Achievements
- Novated Leasing expert
- Deliver leasing presentations to customers face to face
Intch is a Professional Networking App for the Future of WorkSee more people like Arthur on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
451129 people
16
People & Culture/ Brand & Storytelling @ Kendra Parker Media & Advisory
16
Director IT Process and Innovation @ Jas Worldwide
16
Senior Project Manager
126222 people
16
Senior Project Manager
22
IT Consultant and Project Manager @ Bupa Australia
16
Senior Consultant