HayPostDeputy Director, Director of Postal Financial Services
Jul. 2008 - Jun. 2011Yerevan, ArmeniaDeveloped and managed Postal Financial Services Business Unit:
- reorganized the business unit,
- hired new staff (25 employees),
- developed new strategy,
- documented business unit’s procedures and activities and implemented in all levels of the company,
- developed ICT infrastructure for postal-financial services,
- established Management Information System.
Improved existing postal-financial services:
- money transfer systems: Contact, Coinstar and STEFI, - pension distribution, - utility payment collection: telephone, gas, water and electricity,
- taxes and fees collection, etc.
Developed and implemented new services:
- money transfer systems: Blizko, Migom, EuroGiro and Western Union; - internet, IP telephone, mobile phones and garbage fees collection, - salary distribution and other payments,
Developed and implemented:
- Post financial services costing methodology (activity-based costing),
- planning and reporting system, data analysis system for business unit,
- quality control system (6 sigma),
- process improvement continuous methodology (lean production),
- cash flow prediction models and cash distribution decision making system for all post offices.