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Work Background
LASales Support Specialistsa
Sep. 2022 - Nov. 2024Bratislava, Slovakia
AT&TSpecialist, Customer Resolution
Aug. 2019 - Dec. 2022Service management businness process and customer service guide administration. Generating and compile reports for service reviews. Reporting of service level agreements. Highlighting exceptions requiring intervention. Reviewing of root cause analysis creation and process administration , reviewing follow up process. Supporting administration process in change management and customer satisfaction survey.
AT&TOrder Entry Specialist
Jul. 2012 - Aug. 2019BratislavaResponsibility for managing and supporting customers during the implementation of end-to-end solution, Interaction and cooperation with various Business Units, updating various internal administrative systems, managing the internal workflow to/from central functions, the management of customer installation and turn-up, defining support procedures and have them implemented.
Alfa Facility Management Ltd.Project Coordinator
Jan. 2011 - Jun. 2012BratislavaMonitoring of project goals, coordination start-up projects, organizing regular meetings in team to regular exchange of information, guidance list measure activities daily communication with project leaders in Slovak and English language, control of time planning projects under defined milestones of projects, monitoring project documentation.
Direct Parcel Distribution SK Ltd.COD Team leader
Dec. 2009 - Dec. 2010BratislavaCOD encashment processing based on the supporting evidence of daily statements of subcontractors and databases of DSW and DPD Intranet, cross checking and processing of daily statements of subcontractors, cooperation with other departments internal and external communication related to solving of discrepancies within COD, preparation of solution proposals and subsequent realisation
Direct Parcel Distribution SK Ltd.Customer Service Agent
Sep. 2009 - Dec. 2009BratislavaCommunications in Slovak and English language with the clients via phone and emails, advising the solutions in order to improve the satisfaction of the clients, communications with the internal and external subcontractors and other departments within the company
Tatra Banka plcBank Teller
Oct. 2008 - Jul. 2009BratislavaCustomer service for account, problem solving, taking care of customers after reclamation full responsibility customer service
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