Daniel Knox - Director, Customer Success, SymphonyAI

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Work Background

SymphonyAIDirector, Customer Insights

Jan. 2023Seattle, Washington, United StatesTrusted advisor to senior executives across Retailer accounts helping them leverage new technologies to better understand and leverage AI for decision making. Responsible for mentorship and development of solutions consultants to drive retailer engagement, and collaboration with the their CPG partners. Act as the voice of the customer in product development, guiding product teams toward customer priorities, insights, and optimal outputs for product enhancement and new tool development.

SymphonyAISenior Manager, Customer Insights

Jan. 2020 - Jan. 2023Seattle, Washington, United StatesDrive incremental profit and ARR growth through detailed merchandising analysis and strategic sales initiatives. Led global productivity improvements and developed go-to-market strategies for AI products and customer solutions - enhancing offshore team efficiency, driving customer active user rate, and aligning with corporate goals.

Giant FoodMerchandising Strategy Manager

Jun. 2019 - Jan. 2020Landover, MDProvided strategic insights to senior leadership and partners, driving improved decision-making and developing innovative business tools for enhanced category management.

Giant FoodCategory Analyst II - DSD Beverage

Sep. 2018 - Jun. 2019Landover, MDOptimize promotional strategies and empower category managers to expand local business partnerships, driving improved ROI and fostering community growth.

Giant FoodPricing and Promo Analyst II - DSD

Dec. 2017 - Sep. 2018Landover, MDLeveraged AI-powered pricing tools and data analytics to drive added value through strategic pricing, competitive management, and optimized promotional expenses.