Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Experian ChileSenior Regulatory Affairs Associate
May. 2022 - Dec. 2024Chile, Santiago• Member of Experian's litigation team, working directly with the Consumer Financial Protection Bureau (CFPB). • Analyze, process, and resolve consumer inquiries submitted through the CFPB portal. • Conduct internal audits of documents processed by other teams, reviewing, processing, and resolving consumer concerns. • Provide multifunctional support, collaborating with various areas of the department to achieve a comprehensive understanding of regulatory matters. • Automation process tester, helping to improve response service by 15%. • Lead training and coaching initiatives for new CFPB agents, assuming the role of Point of Contact. • Conduct internal training reinforcement programs and provide timely technical support, ensuring a productive operating environment. • Leader of Women in Experian Chile since 2023, where volunteer talks have been conducted in conjunction with the Universidad de Santiago de Chile. • Exceptional performance record, exceeding annual performance expectations for over seven years, maintaining quality levels above 98% and productivity of 95%.
Experian ChileCustomer Care Specialist Senior
Mar. 2017 - May. 2022Chile• Led the resolution of fraud and identity theft inquiries, streamlining parts of the anti-fraud processes as a point of contact between Santiago and the United States. • Provided comprehensive support to the ECA/CASS litigation team to meet CFPB requirements. • Conducted training and coaching sessions for new agents both within and outside the area. • Served as a tester on two projects: Implementation and transition to the new Salesforce platform and on a pilot program for dual-functionality phone and email agents in Santiago.
Experian ChileCustomer Care Specialist
Jan. 2016 - Mar. 2017Chile• Specialist in the efficient resolution of disputes with North American consumers regarding their credit reports. • Acted as a Point of Contact, leading training, coaching, and auditing initiatives for new dispute agents, improving their performance in 90% of cases. • Provided key support to the A/CDV response team, ensuring fast and efficient processes, contributing to improvements in remote audits.
Aroma de Mujer S.ASales Associate
Oct. 2014 - Nov. 2015Región Metropolitana de Santiago, Chile• Played a fundamental role in retail business operations, focusing on sales and efficient management of product and inventory administration. • Precise handling of financial transactions and cash balancing of the store.
Universidad de Santiago de ChileEnglish and Literature Tutor
Mar. 2012 - Dec. 2013Chile• Provided specialized tutoring for the University’s Bachelor of Science and Arts programs. • Collaborated with students in the preparatory program in their English classes as part of the initiative to level the different student programs. • Developed reinforcement material, taught classes, and corrected exams at the request of different programs in the University's Department of Literature and Linguistics.
Intch is a Professional Networking App for the Future of WorkSee more people like Daniela on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
430110 people
17
Project Manager
18
Diseñadora y directora de proyectos
47
Chemical Engineer, PhD @ Self employed
85801 people
47
Chemical Engineer, PhD @ Self employed
16
Publicista, fundadora, académica. @ HISS Diseño y Publicidad
19
Psicologa de seleccion @ Independiente / Freelance