Requests
18Applied by 1
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Work Background
AscendusLoan Assistant
May. 2023 - Aug. 2023RemoteProcessing loans documentation until disbursement was done, taking into account all the requirements for it to be effective. Special attention to details on different processes related to the loans, updating information and generating additional documentation to complement the data base. Registering new users and their information into salesforce, bank accounts movements analysis and reports creation with that information. Quick response to loan consultants about the disbursement stage and constant contact with them to request any information missing that could only be provided by the client. I was able to manage my time to accomplish my goals working independently or in a team (about 2 - 3 people)
Key Lime Interactive, LLCAdministrative Assistant
Jan. 2023 - Apr. 2023United StatesWorking with the company managers in receivign, analyzing, pricing and first contact processing for research projects related with the impact new online functions had for the clients and users. As the Research projects were lead all over the world, I was in charge of looking for service providers, contacting them and giving them a general or specifid view of the project to get a quote in order to decide what was the best one to choose taking into account the providers' background and offered services. Meeting organization and development, notes taking and discussion during and after the meetings. General operation support, report creating and presentation to show results.
Signi GroupCustomer Success Specialist
Jul. 2022 - Jan. 2023Ibagué, Tolima, ColombiaSolar panels installation project coordinator, in charge of managing permits requests and procedures related to the installation process for families living in the USA. In charge of sending emails, making calls and following up on projects for specific homeowners, helping them upload requests and complete stipulations to make sure all the documentation is in order to move forward with projects.
Genesis Capital Vehicle FinanceLoan Consultant
Mar. 2022 - May. 2022United StatesLoan viability analysis processes by reading financial information related to payments' behaviors to finance trucks for people all over the USA. Online forms management and fulfillment to complete stipulations in the process. Online platforms management, customer and dealer calls to ask or provide information.
MicrosoftCustomer Service Specialist
Jul. 2020 - Mar. 2022ColombiaSolving problems related to email accounts and invoices to Microsoft customers worldwide, chat and calls campaign in English. Excellent performance as an agent, repeatedly recognized as a "Campaign hero" due to my ability to provide customer service and the behaviors expected in handling them. Developing the ability to handle platforms and tools used in the development of my work as an agent in this campaign (CCMS, Rave, ASD/MST).
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