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Work Background
RWS GroupSearch Quality Evaluator
Jul. 2024 - Dec. 2024United StatesProvide feedback on text, audio, images, and videos to refine AI data used by major search engines, social media sites and streaming platforms.
North Carolina Democratic PartyField Organizer
Jun. 2024 - Nov. 2024United StatesOrganize, train and schedule volunteers supporting the Biden Harris campaign and all down ballot candidates in North Carolina. Support and sponsor volunteer and get out the vote drives.
OutlierAI Response Evaluator
May. 2024Charlotte, North Carolina, United StatesRating the quality of AI-generated writing on rubrics such as factuality, completeness, brevity, and grammatical correctness
Reviewing the work of fellow human writers
Responding to prompts with top-tier original writing
Scientific Learning, a Carnegie Learning CompanyImplementation/Customer Success/ Professional Development Manager
Feb. 2019 - Jan. 2023Tucson, Arizona, United StatesFrom point of sale through renewal: Partnering with all levels of school district customers from school boards, administrators through end user educators and students to achieve student success in literacy goals through neuroscience research based programs including Fast ForWord and Reading Assistant Plus. Implementation Planning and Assessment: -Assessing each individual customer needs to realize their goals for student success, developing an agreed upon plan -QBR to measure progress toward and fulfillment of defined goals for: professional development, teacher effectiveness with utilization of tools and data, and indicators of student success through multiple modes of assessment.
Customer Success:
-Assure product and best practice adoptions are communicated, measured, addressed and revised and celebrated throughout contract. -Identify opportunities for expansion, upsell, additional services within assigned districts. -Leverage relationships with key decision makers to provide referrals to sales partners. -Present foundational research as well as ongoing research supporting success as wells as product demonstrations in person and virtually with sales and technical team members at professional conventions and consortiums, state and local school boards. -Engage potential and current customers with a consultative approach in growth and solution oriented needs based assessments
Afirm SolutionsPremium Field Auditor
Jan. 2018 - Nov. 2018Charlotte, North Carolina
Learning A-ZProfessional Development
Dec. 2016 - Aug. 2017
VersataSenior Account Manager
Jul. 2015 - Feb. 2016Charlotte, North Carolina AreaLeverage customer success meetings to drive overall application health checks, ensure timely renewal of support packages for 5 Enterprise business systems. Develop supportive relationship with customers to uncover consulting, additional license and upgrade opportunities. Manage $1.1 million/quarter pipeline and negotiate contracts to maintain 80% minimum renewal rate. Maintain all customer communication and contacts within Salesforce.com and develop reports to analyze historical sales data to increase overall revenue. Work collaboratively with internal customers (Consulting services, technical support, Management) to ensure customer success, satisfaction and retention.
Educational Testing Service (ETS)Seasonal Rater
Feb. 2014 - Sep. 2018
Scientific LearningStrategic Accounts Specialist- South
Jan. 2012 - Dec. 2013Charlotte, North Carolina AreaLeverage relationships with current customer base to drive expansion and customer retention. Manage renewal, upgrade and expansion pipelines for large strategic K-12 districts in FL, GA, SC, NC and VA. Develop plans for marketing and lead generation teams to create prospects for the Strategic Account team to move forward through the remainder of the sales cycle. The Strategic Account Specialist is responsible for bringing prospects to close from the point of lead assignment forward. Present products through in person or web based presentations, discuss pricing, develop proposals for software and professional development in a consultative manner and close an average of 2-3 transactions a week. Partner with Account Manager in growing pipeline and customer base at the building level while also communicating building interest to administrators at the district level. Maintained a minimum of 90% renewal quota and exceeded Q2 goal of new product launch with Reading Assistant Web.
Scientific LearningCustomer Success
Jan. 2011 - Mar. 2012Huntersville, NC-Customer Retention focus, increase renewal rate -Develop and leverage relationships with internal and external customers for expansion and renewal opportunities
-Ensuring success of customers (schools) with product usage by being central point of contact for all internal and external customers related to the project
-Maintaining a pipeline within 90% accuracy
Scientific LearningOnline Training Consultant
Jan. 2010 - Jan. 2011
Scientific LearningImplementation Consultant/ Manager
Jul. 1998 - Jan. 2010
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