Corina Bradea

Customer Success Manager @Wind River

Tech Support👍 Sales & BizDevCustomer Success ManagerComputer engineer

As a Customer Success Manager, I played a crucial role in ensuring customer satisfaction and loyalty. I’m responsible for managing customer relationships, understanding their needs, and ensuring that the company's services meet their requirements. I also oversees the onboarding of new clients, provides training, and handles any issues or concerns. This role is vital in driving customer engagement and retention, ultimately contributing to the company's growth and profitability.

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

🧑‍💼100%

C-level Executive

👍100%

Sales & BizDev

🗿100%

HR

Geos

🇫🇷100%

France

Work Background

Customer Success Manager

Wind RiverCustomer Success Manager

Jul. 2021 - Mar. 2024RomaniaResponsible to create and implement Customer Journey map. Practical CSM Professional Certificated Level 4. Leading Proofs of concept (PoC) projects during Pre-sales with customer interaction and Post-sales customer ownership Onboarding and Adoption planning. Customer Health monitoring (Planhat, Staircase), dashboards and reports (Salesforce, Jira, Service-now) Focused to increase awareness about CSM department across Europe teams, inter department collaboration and handoffs. Working together with Sales as a team, improving Customer experience

Enterprise Support Manager

Wind RiverEnterprise Support Manager

Apr. 2019 - Mar. 2024Galaţi, Romania · On-siteTechnical knowledge in custom environments, Weekly Reports Support tickets, Defects and Escalation management

Senior Technical Support Engineer

Wind RiverSenior Technical Support Engineer

Jan. 2015 - Oct. 2023Galati County, Romania · On-siteServices include web support, phone support, request tracking and management, and extended support. Focused on Premium Support, Real-time debugging, customer facing

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