Requests
35Applied by 3
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Network Power<100 people
Roles
🧑💼100%
C-level Executive
👍100%
Sales & BizDev
🗿100%
HR
Geos
🇫🇷100%
France
Work Background
Wind RiverCustomer Success Manager
Jul. 2021 - Mar. 2024RomaniaResponsible to create and implement Customer Journey map. Practical CSM Professional Certificated Level 4. Leading Proofs of concept (PoC) projects during Pre-sales with customer interaction and Post-sales customer ownership Onboarding and Adoption planning. Customer Health monitoring (Planhat, Staircase), dashboards and reports (Salesforce, Jira, Service-now)
Focused to increase awareness about CSM department across Europe teams, inter department collaboration and handoffs. Working together with Sales as a team, improving Customer experience
Wind RiverEnterprise Support Manager
Apr. 2019 - Mar. 2024Galaţi, Romania · On-siteTechnical knowledge in custom environments, Weekly Reports
Support tickets, Defects and Escalation management
Wind RiverSenior Technical Support Engineer
Jan. 2015 - Oct. 2023Galati County, Romania · On-siteServices include web support, phone support, request tracking and management, and extended support. Focused on Premium Support, Real-time debugging, customer facing
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