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GameChange SolarInside Sales Coordinator
Feb. 2024United States
Bry-Air Inc.Administrative Assistant
Jun. 2022 - Feb. 2024United States
Michaels StoresCustomer Services Manager
Jun. 2019 - Jun. 2022Manage 23 employees in operation of store front-end, while ensuring quality of sales floor service. Supervise execution of daily duties and special projects by cashiers and floor staff. Oversee customer return process, including determining refundable damages and handling receipt issues. Implement visual merchandising, including maintaining seasonal sets and featuring space to visual merchandising and company plan-o-gram standards. Verify accurate pricing and labeling. Manage inventory by assisting with reporting and managing quantity-on-hand adjustment while filling orders and processing customer holds from other stores. Execute price adjustments and feature clearance stock. Provide register override support and prevent shortages/overages. Serve as liaison with IT to resolve technical problems. Set up community crafting events in store weekly. Implement shrink prevention strategies and report theft to leadership and law enforcement. Support high-volume framing department by assisting framer with order processing. Interview and hire staff; train staff in customer service, product upsell, issue resolution concepts/strategies, and operation of Workday software. Provide bi-weekly feedback on progress and ensure recognition for performance excellence. Coordinate employee schedules and support employees in achieving performance goals. Analyze sales reports and track productivity metrics, including online orders and ship from store sales. Update scorecard app with weekly sales and metrics data. Select Contributions: * Led store to improvement of overall customer survey scores in face of staffing shortages, with voice of the customer (VOC) scores held up as example district-wide. Requested by district manager to join Management Bridge Program. * Trusted to perform in role of store key holder; open/close store, ensure store security, oversee safety, and assist with resolving escalated customer issues.
Caregiver USA CorpAppointment Scheduler
Nov. 2018 - Jun. 2019Performed appointment/visit scheduling for 23 STNAs serving 120+ clients across 3 counties. Maintained visit schedules based on logistics and preferences. Communicated and maintained relationships with client case managers and referral sources. Set up systems and procedures to improve workflow. Maintained consistent communication with caregivers to maximize availability and minimize appointment cancellations and missed billing hours. Verified GPS feature in PPC time tracking software installed on caregiver phones and document details of care. Submitted appointments for Medicare and Medicaid billing. Generated weekly report on scheduling projections and billing authorization issues for senior management. Provided follow-up information regarding referral clients and projected agency’s potential availabilities. Assisted senior management with reporting and form processing. Maintained client files, as well as agency forms, agreements, and criteria files. Created and maintained spreadsheets used for company vehicles logs and milage reimbursements. Answered phones and replenished office supplies. * Teamed with marketing, agency administrator, and clinic management to ensure demand for clinical care aligned with company’s capacity to provide optimal quality care for clients. * Assisted in composing training course based on Union County Social Services (UCSS) requirements for caregivers in Union County. Initiated and outlined agency protocols, policies, and procedures. Developed flyers and training instruction platform for use by clinical administrator for classroom and appointment instructions. Created sign-off forms for required 20-hour documentation needed for STNA licensing. * Lauded by case managers for efforts involving attention to appropriate caregiver selection for sensitive issues involving clients.
Rockford HomesSales Assistant
Jul. 2017 - Oct. 2018Assisted sales team by providing administrative support for sales of homes in Olentangy communities of Braumiller Woods and Olentangy Falls North in Delaware County. Captured information, maintained detailed files on potential clients, and performed structured follow-up. Provided information and model coverage. Updated home pricing in each community and documented each buyer’s timeline in building process for quick review to help meet deadlines, as well as adhere to contractual obligations and permits to ensure efforts closed as projected. Set up group email communications for community realtors and customer requested information regarding inventory homes, lot availability, and custom pricing selections. Composed updated inventory list weekly for realtors and potential clients. Communicated with construction foremen to ensure adherence to deadlines. * Contributed to strengthening of in-house realtor’s connections with other high-value realtor’s by ensuring consistent communications on lot availability and open inventory home timelines throughout anticipated stages of several sought-after communities in Olentangy School District. * Assisted in coordinating Delaware Realtors luncheons, which provided realtors with regular updates and materials for dissemination to new home buyers at varying stages of community availability. * Volunteered at model in Parade of Homes in Delaware (2016 and 2017).
AramarkSalad Bar Department Lead, JP Morgan McCoy Center
Jun. 2016 - Jul. 2017Oversaw preparation and operation of central self-service structure consisting of 40+ fresh items to prep for breakfast and 60 items for lunch. Refilled bar ingredients. Provided quality control. Performed regular bar temperature checks and updated temperature log for regular inspections. Ensured proper setup/breakdown and cleaning. Collected all utensils, serving trays, containers, and carts. Projected ingredient needs to ensure on-hand inventory.
JC Penney’sMerchandise Associate
Sep. 2008 - May. 2016Assisted with early morning replenishment and weekly pricing change implementation. Stocked new inventory throughout store and organized stockroom inventory. Assisted with sales efforts. * Tapped to maintain and organize shoe department products following departure of department manager.
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