AT&T BroadbandSupport Analyst II / Network Support Technician
May. 1997 - Sep. 1998Remotely maintained servers, client computers, and network connections. Diagnosed network hardware, including network interface cards, modems, hubs, cables, routers and switches. Administered domains, Exchange and MS-Mail servers and solved e-mail delivery problems. Supported remote network access on Windows 3.x, Windows 95, Windows NT, and Macintosh. Administered user accounts for network and electronic mail, administered and maintains remote dial-up access cards and created and maintains technical documents on corporate Web Pages.