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Network Power<100 people
Roles
🔥62%
Startup Founder
✔️50%
IT
✨50%
Business Owner
Geos
🇺🇸37%
United States
🇧🇷12%
Brazil
🇨🇦12%
Canada
Work Background
Grand Canyon Education, Inc.Assistant Vice President
Apr. 2018Administer activities, policies, and procedures to maximize organizations admissions and student count growth. Manage strategy and marketing activity to attain student growth. Responsible for departmental budget and expense controls. • Responsible to devise and implement strategies to accomplish new student recruitment goals.
• Manage creation of tools to support Enrollment, such as offer letters, financial estimates, graduation paths and course walk plans
• Oversight of 200 person admissions enablement group responsible for navigating enrollment steps with prospects.
• Coordinate efforts and processes for successful identification of qualified applicants & contact strategy to meet goals.
• Maintain database of market trends and competitors to assist staff in devising their conversations with prospects. • Ensure all training, materials and job aids are maintained and • Leads digital media, social media, paid search, and vendor management to secure opportunity to achieve New and Continuing student goals. • Responsible for all prospect communication and message audience targeting.
• Analysis of market trends and feedback from enrollment staff to implement the best possible programs.
• Ongoing analysis of trends, performance and KPIs to drive strategy and operations for continued enrollment growth.
Grand Canyon Education, Inc. Regional Director Of Operations
Mar. 2011 - Apr. 2018Oversaw all aspects of day-to-day operations for 100+ staff with sales, customer retention/success, and financial advising. Served as General Manager for end-to-end student lifecycle operations. Enrollment
• Contact strategy management to ensure all interested students can have proper counsel.
• Analysis of market trends and feedback from enrollment staff to implement the best possible programs.
• Ongoing analysis of trends, performance and KPIs to drive strategy and operations for continued enrollment growth.
• Direct oversight in all marketing efforts\strategies for assigned division.
• Managed the implementation of new degree programs and program retirement/teach out plans.
• Member of a team that sought and met with accreditors to earn secondary Accreditation for certain programs.
• Subject Matter Expert in a committee involved in developing new classes, class revisions and overall program changes. Academic Advising, Retention and Student Finance
• Department growth of 74% over 7 years. • Significant growth in student retention related to gains in advisement and student withdrawal prevention.
• Developed crosswalks and schedules that could accommodate a wide array of student scenarios.
• Implemented Scheduling activities and appointments to ensure students know what to expect to through graduation.
• Persist as the top student satisfaction survey team for advisement for over 24 months across all departments.
• Implemented a new system designed to better control student finance activities, leading to the reduction of outstanding liabilities. This has decreased debtor in collections rate 50% • Led initiative for a tutor\mentoring initiative that spanned faculty, academic advising as well as Tutors to improve success rates in students that were in need at points in their class.
• Developed and implemented a student retention system that was able to increase a student’s re-registration process both class by class and term by term.
Grand Canyon Education, Inc. Enrollment Manager
Jun. 2010 - Mar. 2011• Manage day to day operations for 15 sales staff members
• Ensures all budget goals are met on a monthly, quarterly and annual basis
Grand Canyon Education, Inc. Enrollment Counselor
May. 2008 - Jun. 2010• Responsible for admissions (sales) as a direct front line contributor.
• Responsible for ensuring database was worked effectively and that daily efforts lead to max enrollments
• Assisted manager with new hire training, ongoing enrichment and being the next layer as needed for the team
HMSHostMulti Unit Manager
Jul. 2007 - May. 2008Phoenix, Arizona Area• Management over all aspects of operations for 15 locations and 125+ associates and managers
• Patterned with sponsoring brands to develop standards and processes to cross promote products and services.
• Managed HR practices and was tasked to becoming the safety and loss prevention liaison for the group
Bass Pro ShopsGeneral Manager Islamorada Fish Company
Mar. 2007 - Jul. 2007Mesa, AZ• Management over all aspects of operations for startup restaurant
•Responsible for all revenue operations, hiring, training and P&L
Islands RestaurantsTrainer \ Key Manager
Apr. 2004 - Mar. 2007Arizona• Management over aspects related to new location openings, including training, hiring and design.
• Handling all opening duties from staffing and training to zoning and build out
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