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Work Background
ADE and Evolutionary Mind Centre of Higher LearningDirector of Operations
Jan. 2024South Africa1. Strategic Planning and Program Development
Develop and implement training strategies
Design training programs and curricula for employees at all levels
Assess training needs through performance reviews
2. Team Leadership and Management
Lead and manage training teams, providing guidance, motivation, and support.
Recruit, hire, and train staff for the training department
Set goals, provide feedback, and manage performance for training staff
3. Budgeting and Resource Management
Develop and manage training budgets
Optimize the use of training tools and technology, ensuring cost-effective delivery of training programs.
Evaluate external vendors and consultants 4. Training Delivery and Coordination
Oversee the execution of training programs
Ensure consistency and quality of training
Monitor training schedules
5. Performance Tracking and Reporting
Track and assess the effectiveness of training programs
Generate and analyze reports on training progress
Use data and feedback to make improvements and adjustments
6. Stakeholder Collaboration and Communication
Collaborate to ensure training initiatives are aligned with business priorities and needs.
Communicate with department heads to ensure their teams’ training needs are met
Promote the importance of learning and development
7. Technology Integration
Oversee the implementation and management of LMS
Leverage emerging technologies to enhance training experiences and increase engagement.
8. Compliance and Standards
Ensure all training programs comply with relevant legal requirements
Establish and maintain training standards, ensuring consistent quality across all programs.
9. Talent Development and Succession Planning
Support employee development through leadership and skills training
Identify high-potential employees and offer targeted training programs
10. Continuous Improvement
Evaluate emerging trends in training and development to stay competitive
Encourage a culture of feedback
Implement post-training support
C&L Skills Management & ADE Owner, Director, Project Manager, Assessor, Moderator
Sep. 2010Main Responsibilities:
• Conduct assessment of various qualifications
• Moderate various qualifications
• Facilitate learner uploads and external moderation
• Develop SAQA-aligned material and obtain accreditation
• Edit and evaluate current training material
• Expand scope and develop new products
• Provide advice on quality assurance (QA) systems and project implementation
• Assist with accreditation processes
• Handle SARS (South African Revenue Service) and financial reporting
• Prepare Workplace Skills Plans and Annual Training Reports
• Consult on Broad-Based Black Economic Empowerment (BBBEE) and implement skills development initiatives
• Manage training projects and handle administrative tasks
• Maintain client relationships and handle client liaison
• Drive sales and business development activities
• Generate client and SETA (Sector Education and Training Authority) reports
• Oversee general human resources and business management tasks
• Recruit and train internal employees
People SolutionsNational Operations Director
Jul. 2008 - Sep. 2010• Finalize Service Level Agreement (SLA) before project commencement
• Generate client-specific rollout plan
• Consolidate regional rollouts for efficient implementation
• Assign, track, and manage resources throughout the project
• Recruit and manage staff during the implementation phase
• Track assessments conducted during the project
• Conduct moderation of assessments
• Provide feedback on internal and external moderation remediation
• Submit relevant reports to the SETA (Sector Education and Training Authority) and clients
• Liaise with SETA role players and external moderators
• Communicate with clients regarding assessment and moderation issues
• Conduct monthly client relationship management to ensure customer satisfaction Quality Assurance:
• Compile and implement a quality assurance (QA) strategy
• Track the implementation of QA measures during rollouts
• Ensure quality delivery of training programs
• Ensure adherence to implementation policies and mechanisms Management and Administration:
• Provide weekly reports to Executive Management
• Deliver monthly reports to clients
• Manage Regional Operations Managers
• Supervise support staff, including office administrators, assessors, facilitators, and moderators
• Conduct performance appraisals for all staff at regular intervals
• Ensure smooth functioning of office administration and maintain accurate record-keeping
• Submit supporting documentation to the finance department for invoicing purposes Financial Management:
• Coordinate and assist in the compilation of regional and national budgets annually
• Control expenditure in line with budgets and cash flow, including supervising regional expenditure and approving travel and accommodation expenses
• Track invoicing and prompt the finance department to issue invoices Research and Development:
• Conduct research and development activities
• Implement the QA strategy for research and development initiatives
Institute of Performance Technology (IPT)Divisional Merchandise Manager
Nov. 2006 - Jun. 2008Main Responsibilities:
• Managed a project for approximately 500 learners nationwide
• Achieved a 97% success rate in managing a project
• Oversaw all certification partner activities Planning:
• Assist coordinators and assessors in creating schedules
• Plan the implementation process for bursary and learnership programs
• Plan tasks and allocate resources
• Plan internal moderation activities Assessment:
• Uphold assessment principles, including transparency, validity, reliability, consistency, practicability, fairness, and flexibility
• Familiarize yourself with the assessment criteria and required evidence as outlined in the unit standard and performance outcomes
• Ensure alignment of assessment procedures, methods, instruments, and materials
• Stay updated on learnership and bursary developments
• Communicate assessment requirements and developments to the internal team
• Maintain the assessment schedule to meet targetsModeration:
• Conduct internal moderation activities Client Liaison:
• Develop and maintain professional relationships with customers
• Proactively provide solutions and address queries promptly
• Understand and address customer needs
• Implement customer activity plans
• Ensure integrity and confidentiality in customer interactions
• Promote IPT products and services, identifying business opportunities
• Meet deadlines and exceed customer expectations where possible
• Communicate and manage customer expectations throughout the learnership process Certification Partner Responsibilities:
• Work with the Consolidated Allocations list provided by the administration department
• Prepare for workplace evaluations and contact employers with information packs
• Conduct workplace evaluations following internal and Services SETA guidelines
• Attend internal update meetings and distribute relevant customer/employer information
• Maintain employer documentation and ensure compliance with invoicing requirements
Prior Learning Centre Project Coordinator / Assessor / Moderator
Feb. 2005 - Oct. 2006
Randburg Career CentreHuman Resource Officer
Oct. 2004 - Feb. 2005
Quest Flexible Staffing SolutionsProject Coordinator
Feb. 2004 - Sep. 2004
Morma Auto RepairAdministrator
Jan. 2003 - Dec. 2003
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