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Work Background
Tennis AustraliaTechnology Solution Architect
Nov. 2021 - Mar. 2024Melbourne, Victoria, Australia
Airservices AustraliaNetwork Architect - Network Modernisation Program
May. 2020 - Nov. 2021Melbourne, Victoria, Australia
DXC TechnologyTechnical Consultant
Sep. 2019 - Mar. 2020Melbourne, Victoria, AustraliaConsulting and providing onsite assistance to corporate and government customers. Advising and influencing feature planning, solution definition and delivery across
Network, Service and IT System Assurance business capabilities. STATE GOVERNMENT ITSM CONSOLIDATION PROJECT
► Led requirements gathering, data analysis, design and implementation of a data normalisation solution for CMDB cleansing in BMC Remedy
► Assisted customer with transition planning, data analysis and mapping to new ITSM Tool.
nbn™ AustraliaSenior Solution Architect - Network & Service Assurance
Dec. 2013 - Sep. 2019Melbourne, AustraliaLead and influence feature planning, solution definition and delivery across Network, Service and IT System Assurance business capabilities. ASSURANCE PROGRAM
► Led delivery of entire network assurance capability for Satellite and LTE wireless products through a third party MSP, including full end-to-end transaction automation across a partner B2B gateway interface.
► Led delivery of automated tracing capability and predictive fault identification and root cause analysis on infrastructure alarms from the active network.
► Produced Capability Packages with high-level IT deliverables and OOM estimates.
nbn™ australiaTechnology Architect / Lead Developer (Assurance Integration & Automation)
Aug. 2012 - Jul. 2013Melbourne Area, AustraliaLed the largest development and release of Assurance integrated capability in the history of NBNCo. ASSURANCE PROGRAM
► Architecture, design, build, implementation and support of two iterations of orchestration using BMC Atrium Orchestrator (AO).
► Integrated Network Monitoring and Customer Interaction capability into the NBNCo Network Management systems.
► Managed work plans, critical dependencies, scheduling and continuous development environments.
► Led team of 10 developing a Business Process integration bus for network event and incident management BPA’s in BMC AO. Integrated with IBM Tivoli event and alarm management infrastructure.
National Australia BankSolution Architect / Lead Developer (Remedy, AO)
Aug. 2011 - Jul. 2012Melbourne Area, AustraliaArchitected and implemented Knowledge Management and Configuration Management Inventory solutions. PROJECT: KNOWLEDGE MANAGEMENT INTEGRATION
► Consolidated disparate IT Service Management Solutions into a single, shared and unified solution in BMC Remedy.
► Installed, configured and integrated a new Remedy Knowledge Management (RKM) solution stack, integrating into the existing BMC Remedy ITSM Solution, including a BMC Atrium Orchestrator component. Developed Knowledge ETL interface in BMC AO.
National Australia BankSolution Architect (BMC Atrium ADDM Discovery)
Jan. 2011 - Jun. 2011Melbourne Area, AustraliaArchitecture, design and implementation of BMC Atrium, ADDM, Atrium Orchestrator and Remedy Knowledge Management (RKM). PROJECT: BMC ATRIUM ADDM DISCOVERY IMPLEMENTATION
► Implemented first-generation distributed Infrastructure Discovery Solution utilising BMC’s Tideway/ADDM Solution Patterning. PROJECT: BMC KNOWLEDGE MANAGEMENT INTEGRATION
► Designed and built a data integration solution to bring legacy trouble-ticket data from a mainframe platform onto the Remedy Knowledge Management (RKM) platform.
Hewlett-PackardBMC Remedy ITSM Solution Designer (ATO)
Jul. 2010 - Oct. 2010Melbourne, AustraliaOnsite assistance in the support, configuration and extension of a BMC Remedy ITSM system. Assisted transition of the support contract to incumbent Solution Partner.
CenITexLead ITSM Enterprise Reporting Consultant
May. 2010 - Jul. 2010Melbourne, AustraliaFacilitated requirements gathering workshop for delivery of complex IT Service Management reporting solution (BMC Remedy ITSM, BMC Dashboards, SAP Business Objects XI) across CenITex customers.
National Australia BankSolution Architect – Remedy ITSM Implementation
Jan. 2010 - Apr. 2010Melbourne, AustraliaLed technical requirements gathering and configuration of the Remedy IT Service Management and Atrium system. Specifically delivered the first phase of Incident, Problem and Change Management business processes across NAB Wealth (MLC).
IT Semantics Pty. Ltd.Principal ITSM & Orchestration Consultant / Solution Architect
Oct. 2009Brisbane, Queensland, AustraliaFounder and Principal Consultant for an ITSM consultancy and BMC Software Partner, working with clients across the banking, mining, manufacturing, government and tertiary education sectors. ► Design, build and implementation of IT Service Management capability and technology.
► Solution Team Lead implementing enterprise ITSM, Orchestration and Automation solutions, leveraging BMC and HP tools.
► Lead Consultant on Configuration management and BMC Discovery implementations across Australia.
► IT Service Management business process design and implementation.
TelstraLead Developer – Configuration Management Integration
Sep. 2009 - Nov. 2009Melbourne Area, AustraliaDesigned and developed a custom automated ETL load process in Atrium Orchestrator loading mainframe domain configuration elements into the BMC Remedy CMDB.
Column TechnologiesSenior Solution Architect / Senior Solution Consultant
Feb. 2008 - Oct. 2009Melbourne, AustraliaSenior Consultant on Solution Implementations (subcontracted through BMC Software) and Lead Consultant on Configuration Management and Discovery Implementations across Australia and South Korea. KEY PROJECTS:
► Samsung South Korea | Lead Consultant on large scale BMC Remedy Service Level Management design and implementation.
► Telstra | Lead Solution Developer on implementation of OneCM Configuration Management.
► Telstra | Lead Developer on design and implementation of a x86 VMWare Automation using BMC solutions.
► Monash University | Remedy ITSM Suite v7.1 Implementation and Process Consulting. ► Orica | BMC Atrium Orchestrator Proof of Concept – Service Restoration Runbook Automation.
► Motorola Managed Services | Remedy ITSM Suite v7.1 Implementation and Process Consulting to replace HP Service Desk to support Victoria Police Radio Comms.
► Swinburne University | Remedy ITSM Suite v7.5 Implementation and Process Consulting.
Planwell TechnologySenior ITSM Consultant
Oct. 2006 - Feb. 2008Melbourne, AustraliaMember of regional consulting team implementing and customising BMC Remedy ITSM Suite of products – Change Management, Incident Management, Problem Management, Asset Management and CMDB. Clients included Telstra, NAB, NAB Wholesale, Melbourne Uni, Orica and Monadelphous Engineering. KEY PROJECTS:
► Melbourne University | Lead Developer on BMC Remedy Service Management and Task Automation implementation.
► Telstra IT Service Management | Lead Integration Consultant on major ITAM upgrade project moving heavily customized IT Service Management solution from Remedy v5.6 to v7.0.
► Northern Territory Government / CSC | Audit, review and design of a System Upgrade from BMC Remedy v5.to v7.1
Hewlett-Packard EDSDatabase and Application Developer (General Motors)
Jan. 2004 - Sep. 2006Auckland, New ZealandProviding offshore technical and consulting services to large global client in North America. Responsibilities included Application Design/Data Architecture, RDBMS SME for Management Tools Engineering Team, Technical Lead on Integration Stream for Global Configuration Management Solution (BMC), Engineering Resource involved in CMDB, Remedy Design and Reconciliation Configuration, Validation and Testing; and Quality Manager for Management Tools team, maintaining QMS framework for compliance with ISO and CMMI standards.
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