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Work Background
Greene KingTeam Leader
Nov. 2024Suffolk, England, United KingdomWithin this role I am responsible for opening and closing the pub, cashing up, completing line checks, managing the team members daily and weekly duties ensuring they take their breaks. being a point of contact for customers taking food and drinks orders assisting with filling those orders both behind the bar and in the kitchen if needed.
Following policies and procedures for customers complaints and queries and ensure where possible the customers experience is as positive as possible.
My main responsibility is to assist the general manager where I can.
Ravenwood Hall Hotel & RestaurantDuty Manager
Feb. 2024 - Nov. 2024Suffolk, England, United KingdomRavenwood Hall Hotel is a 15th century country hotel and event venue. Working as a duty manager is a varied role that involves many elements including, weekly banking, emails, checking in and checking out guests, taking payments, supervising staff, processing orders, taking event client meetings and updating the management system Rezlynx and covering for the general manager when they are absent. Working in this role I have built a close working relationship with the staff allowing me to manage their time better and implement training plans to work with them to improve their skills. This relationship with the staff has allowed me to have an open door policy so issues and concerns are delt with quickly and efficiently.
Acumentice Office Administrator
Jan. 2023 - Jan. 2024Acumentice is a business consultancy working closely with the NHS. As the office manager my role was to assist all the staff in their day to day routines, booking meetings, organising travel and accommodation where needed. Processing and replying to emails, organising and running events and training sessions. Liasing with independent consultants and processing their timesheets and invoices, working with the various departments to collate data for marketing materials, completing ISO, Cyber Essentials Plus and BCorp accreditations. With each element of this role being of high importance time management, organisation and attention to detail where essential to my role, along with ensuring deadlines where meet and regular weekly, monthly and yearly tasks where adhered to.
EO ChargingSales Executive
Apr. 2022 - Jan. 2023Stowmarket, England, United KingdomEO is a worldwide manufacturer and installer of EV charging solutions. Working in the Home Install department, I assisted customers, small businesses and installers with their Electric vehicle charging needs. Speaking with them about their options of chargers that we can provide, getting them a personalised quotation from our approved installers and working with the installer to get the install booked with the customer at a time and date to suit them. I work closely with other departments, assisting in customers, wholesalers and installers with queries by phone and email. We use salesforce, Onroute and Jumptec as our main systems to track, record and monitor the customer journey from enquiry to complete instillation being on hand every step of the way. Our aim is to provide the customer with a good, efficient and customised experience when getting and EV charger.
Drax GroupTPI Sales Administrator
Jan. 2021 - Apr. 2022Ipswich, England, United KingdomDrax is a worldwide company within the energy serctor.
My role is as a TPI administrator, this was a varied role assisting the sales team in processing brokers requests for energy supplies. Within our team we predominately work on a 1-1 basis with a salesperson however we do also assist each other and provide cover when needed. Within this role I process initial requests that come through for quotations, creating opportunities and sending these to be priced, I also create paperwork for non-half hourly supplies and submit this to the broker for consideration with their client. Once a signed contract is received back, we then process this through the systems ready to begin supply, load the contracts on to the system and in addition answer queries received. When completing any of these tasks there is an emphasis on accuracy and ensuring compliance is handled correctly as errors can affect revenue received of a customer coming on to supply.
We work closely with other departments to ensure that the customers process from quotation through to supply beginning is smooth, we also handle the renewal of these contracts and aim to ensure the customer receives the same high standard of customer service no matter what part of the customer journey they are in.
PRECON PRODUCTS LTDTransport Admin
Jan. 2020 - Jan. 2021Woolpit, Suffolk, United KingdomAs a transport administrator my duties included contacting construction sites and companies to advise them of delivery dates and where possible a time that their delivery will be made. Some sites require the driver to have specific documentation it is my responsibility to ensure this is printed and given to the driver. I also manage pallets and parcels, printing the labels for the warehouse staff and entering the details on the courier’s website ready for collection, I would also need to do this for hazardous parcels ensuring the courier is aware of the hazardous material that is being collected. Throughout the day I would also assist in answering calls, speaking to drivers assisting them were possible to ensure deliveries went as smooth as possible. This role is varied with a lot of responsibilities and pressure to ensure all paperwork is completed on time for the lorries to be loaded and to routes to be planned ready for the next morning.
Ravenwood Hall Hotel & RestaurantHead Receptionist
Apr. 2019 - Dec. 2019Bury St Edmunds, Suffolk, United Kingdom• Developed and implemented new policies and procedures by coordinating with the management team to enhance and strengthen the processes and policies for the front-of-house and reception teams.
• Utilised multi-tasking abilities and performed bartender and waitress duties as needed, including setting rooms for events and assisting with clearing rooms after a function as required. • Greeted guests with a positive attitude, created reservations, answered phone calls, booked tables for the restaurant, and responded to email enquiries to improve customer experience and achieve satisfaction levels.
• Implemented a training program for all new reception staff to reduce errors and ensure consistency as well as assisted the front-of-house team in a fast-paced environment to maintain high-level customer service.
Utility Warehouse DistributorBusiness Partner
Feb. 2019Stowmarket, Suffolk, United KingdomThis is a home business that I work on in my spare time, showing people what utility warehouse can offer them and help them to save money on their household bills.
BUUK InfrastructureCustomer Service Representative
Apr. 2018 - Apr. 2019Woolpit, Suffolk, United Kingdom• Liaised with end-user customers and suppliers to update their information on both databases correctly, while using different databases and programmes, including accessing online services, databases excel, and outlook.
• Updated the address details and allocated a plot number on a built property, as well as also updated the meter details.
• Conducted research on council websites, contacted suppliers and developers, and reviewed google maps to track data.
• Performed managerial duties in the absence of the manager, including prioritising workload, distributing to the relevant team, and making sure the workload maintained and all queries are responded to within the correct standards of service.
REEDMedical Receptionist
Feb. 2018 - Mar. 2018Stowmarket, Suffolk, United KingdomThis role was through the agency Reed allowing me to keep my skills sharp while searching for a permanent position
A & S COACHWORKS LTDReceptionist
Sep. 2017 - Jan. 2018Ixworth, Suffolk, United Kingdom• Provided warm welcome to customers and addressed their queries via phone and email to meet their requirements.
• Booked jobs into the diary and database, handled the paperwork, and created invoices and quotations using sage.
• Informed customers of progress and updated them on any additional work needed and the cost of additional work.
• Took payments from customers when they collected their vehicles by cash or card. • Ordered required parts to maintain the parts availability for the engineer to ensure smooth operations.
Marshall Fleet Solutions - Thermo KingService Consultant
Aug. 2016 - Sep. 2017Cambridge, United Kingdom• Managed a fleet of Tesco vans and addressed issues within the van to mitigate accidents and ensure driver safety.
• Handled calls to gather information and handed out the work to the respective garages to complete van repair/recovery.
• Chased existing open jobs, monitored workload, and ensured that the van is delivered and collected on time.
• Performed duties in a busy and demanding environment and improved general office and customer service skills.
Greene KingRetail Implementation Administrator
Apr. 2016 - May. 2016Bury St Edmunds, Suffolk, United Kingdom• Coordinated the public location, such as a pub to cope with transitioning over to new systems.
• Aided the sites in logging issues as well as resolved issues in a speedy manner.
• Maintained regular contact with the locations and gathered feedback for the project managers.
REEDAssistant Temporaries Consultant
Feb. 2015 - Feb. 2016London, United Kingdom• Resourced, registered, and liaised with candidates and maintained compliance with procedures and policies.
• Maintained strong relationships with each candidate and met the required standards to work within an education setting.
• Reviewed right-to-work documents, DBS checks, list 99 checks, and all candidates' qualifications.
• Supported consultants with multiple tasks as well as completed and authorised timesheets on a weekly basis.
ThomsonTravel Advisor
Nov. 2014 - Feb. 2015Dagenham LondonThomson are one of the leaders in the travel industry. My title was travel advisor. My role was to provide customers with a holiday personalised to meet all their needs and requirements. My duties within this role included liaising with suppliers regarding customer requests, helping customers with online check in and printing paperwork ensuring they have all they need for the perfect holiday. This role allowed me to explore destinations without leaving my desk creating a vision of the customers perfect holiday and helping them to get there, learning lots of interesting facts about destinations around the world and what they could offer customers ensured I was able to assist everyone with their vision of a perfect holiday.
ImprimaIRooms support anylist
Feb. 2013 - Sep. 2014Moorgate LondonImprima is a software company providing online data rooms to clients, allowing them to store data online and control who has access to the room and what data they have access to. My role was as an IRooms support analyst providing customer service and technical support to clients and users. My tasks included providing customer service and technical support via telephone and email, to help with is I was sometime required to use a system call WebEx to see the users screen and talk them through steps to solve their issue. I was also tasked with helping clients with updating and maintaining the data room upon request, this involved working with adobe reader professional, excel databases and using features such as VLOOKUP. In addition, we were tasked with assisting other offices during bank holidays, busy periods and out of hours.
David Phillips FurnitureSales Support Consultant
Apr. 2012 - Dec. 2012Beckton, londonDavid Phillips is a furniture company with 3 types of business sales, rental, and packages. I worked as a sales support consultant within the rental team. My tasks included taking customer calls, creating quotations and design schemes, imputing data on to the database, and communicating with clients existing and new. I was also tasked with allocating new leads to external staff where needed and ordering in special items from suppliers via the stock department ensuring that stock levels were maintained and kept up to date.
Forever Living Products (UK) LtdIndependent Distributor
Feb. 2012 - Jan. 2018London, United KingdomAs an independent distributor I can earm some extra money, in my spare time and use fantastic products that help with mine and my family's health and welbeing
Renaissance LearningImplementation Specialist, Customer Service Advisor & RPC, Sale Administrator
Dec. 2007 - Apr. 2012London, United KingdomRenaissance Learning is a software company providing reading, maths and writing tools to the education sector. During my time with the company I have worked in three main departments Sales, Customer Services and Coaching I have also helped in other departments where needed, preparing for conferences, diary management and generating/sending marketing material. Sales Department: I first started with the company within the sales department; the team then consisted of 6 staff of which 3 where field sales reps, over time the team grew to consist of 10 in-house personnel and 1 field sales rep. My duties included entering leads, creating and processing quotations and purchase orders, entering new information on the database, as well as creating and maintaining spreadsheets for in house tracking. Once I was promoted to sales coordinator my role included additional duties such as arranging demos, managing onyxprint which created letters to be sent, implementing and using the new automatic renewal process, and liaising with the main US office regarding new developments and training relating to the sales department. Customer Services Department: On moving to this role I was required to deal with incoming calls and chats, redirecting them where necessary, alongside this I also entered all the customer subscription codes and checked that they are entered correctly, from this I needed to ensure that the customer’s site and product(s) were working and that they had access. Their training could only commence once this process was completed therefore was important that this be done quickly and efficiently. Coaching Department: Working in this department I have been able to further my skills; I was tasked with coaching schools on how to use the products within a series of 1-hour online training sessions or on onsite training days. This has developed my skills in time management, communication and organisation.
Quay Services GroupAdministrative Assistant
May. 2006 - Dec. 2007London, United Kingdomhousing and care sectors. My role was as an assistant administrator Key Achievements: • I Gained and NVQ Level 2 in business administration • Implemented new filing systems to ensure the confidentiality of our clients and customers details. Working here my tasks included formatting CV’s creating spreadsheets, imputing and retrieving data from the main database, dealing with candidates ensuring they had the correct forms to fill in and taking photocopies of their documentation. I was also tasked with ensuring the relevant CRB and list99 checks where completed.
Audio Services LimitedAdministrative Assistant
May. 2004 - Jan. 2006London, United KingdomAudio Services Limited is a company that produces and distributes vinyl records. My role was as administrative assistant Key Achievements: • Covered for the office manager in her absence • Organised shipments • Helped in the packing and sales departments when required • Implemented changes to the filling and archiving system to improve efficiency. • During my time at Audio Services I was tasked with filling, photocopying, invoicing, ordering and shipping stock, as well as reception duties dealing with customers and suppliers both over the telephone and face to face. I also helped out in other departments where needed testing and packing records
Dee Hair FashionsTrainee Hair Stylist
Oct. 2003 - Dec. 2003I was working here while studying Hairdressing at college. I found that they were helpful and gave me good advice to help me achieve my Level 2 qualification. My duties evolved assisting the hair stylist, stock control, and ensuring the salon remained clean and tidy.
SK Bagga Dispensing ChemistsSchool Work Experience
Sep. 2001 - Sep. 2001In this work experience, I learned a lot about the work environment and about supporting staff and customers. in taking prescriptions and assisting the pharmacist to give out medication, serve customers, fill shelves and do stock control.
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