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Work Background
Universal Orlando ResortField Services Supervisor
Dec. 2021Orlando, Florida, United States
Universal Orlando ResortField Services Engineer
Aug. 2015 - Dec. 2021Orlando, Florida• Researching, analyzing, designing and implementing systems and components to provide immediate and long term solutions that will improve operational reliability, safety, and serviceability of ride network equipment through improved diagnostics and engineering approved software and hardware revisions.
• Responding quickly to downtime situations, troubleshooting for cause and performing repairs related to show quality and ride recovery including fault analysis.
• Researching and designing computer systems to handle closed loop network systems including human maintenance interfaces and ride network safety systems.
• Responsible for the troubleshooting and repair of large server computer systems including RAID servers, fiber optic systems, wireless access points and Ethernet based systems.
• Performing regularly scheduled inspections and preventative maintenance on all ride and show control network systems and infrastructure.
• Responsible for overall security of ride and show control network infrastructure; including firewalls, IPS/IDS, physical access security, device hardening, and implementing configurations with security best practices.
• Configuring, maintaining and troubleshooting Cisco L2 and L3 switches, Cisco and Fluidmesh Wireless systems.
• Configuring and Administration of Orion SolarWinds for Network monitoring.
Colorvision International Inc.IT Technician
Nov. 2013 - May. 2015⧫ Provided remote and on-site Help Desk support, from simple to complex, for Windows Client desktops, laptops and tablets at all worldwide locations, including Korea & Dubai
⧫ Handled all calls after home office business hours while parks/locations were still open for business on a weekly rotation
⧫ Designed and installed camera systems for various roller coasters nationwide
⧫ Set up new Ride Photo Redemption stores nationwide
⧫ Project lead for biggest conversion in Colorvision history at 6 Sea World/ Busch Gardens parks. Created a domain client configuration with Windows Update Services and McAfee Virus protection, replacing a workgroup environment with no central administration or antiviral solutions. With a zero failure rate accepted, converted one ride/store per night and ensured they were 100% ready to open next morning ⧫ Responsible for installation, configuration, and database administration of Windows Server 2008, 2012, and Windows SQL server
⧫ Set up and supported proprietary software including point-of-sale systems and credit card processing
Montessori School of CelebrationIT
Jan. 2009 - Dec. 2011
Cole's Network ConsultingIT Specialist
May. 2008 - Nov. 2013Supervise the Design, Installation and Maintenance of Windows Server Networks
Installation and Maintenance of Windows XP. Vista and Windows 7 Computers
Provide Network Security/Firewall Solutions
Provide Custom Wireless/VoIP Services
Install, Program and Maintain Samsung PBX Telephone Systems
Installation and Maintenance of Structured Wiring Services
Total Control ElectronicsSupport Services Manager
Mar. 2005 - May. 2008Supervise the Design, Installation and Maintenance of Windows Server 2003 and Windows XP Professional Networks
Provide Network Security/Firewall Solutions
Provide Custom Wireless/VoIP Services
Program and maintain Samsung PBX Telephone Systems
Manage Installation and Maintenance of Structured Wiring Services
Provide Estimates for Network Services
Johnson Controls, IncDesk Side Support/Help Desk Consultant
Aug. 2004 - Nov. 2004Performed the installation of Windows XP workstations and provided support to those workstations
Provided Help Desk support to resolve various hardware and software issues to end users (CD-Rom failure to network connectivity)
Provided troubleshooting for various network issues in a Windows / Novell environment with issues with connectivity in both a wired and wireless environment
Robert Half TechnologyTechnology Consultant
Feb. 2004 - Mar. 2005Performed the installation and testing of pre-configured servers and workstations for Citi-Financial, insured connectivity to WAN (Wide Area Network)
Supervised a team responsible for de-installing of existing IBM POS (Point of Sale) registers and servers for Value City
Responsible for the installation of pre-configured POS (Point of Sale) IBM registers and Dell Servers
Connected cable, power on tests, and connectivity to corporate offices over the WAN
Packed up the old POS System, completed all documentation for the return of the old de-installed POS registers and servers
Capital 7, LLCIT Manager
Jul. 2002 - Dec. 2003Designed network based on the company's needs and budget
Oversaw the installation of the LAN (Local Area Network)
Provided Help Desk support to users
Performed training on computer systems for new hire employees
Developed and Maintained Disaster Recovery Plan for Information Systems
American Red Cross of Central FloridaNetwork and Support Services Manager
Feb. 1998 - Jul. 2002Provided guidance, support and technical expertise concerning the chapters Information and Technology systems
Performed training on computer and telephone systems for new hire employees and update training for existing staff
Part of a team that established a fourth office and created a WAN (Wide Area Network) tying all four offices together
Developed Disaster Recovery Plan for Information Systems
Supervised Support Services Staff and functions that included Building Administration and Maintenance of Chapter Vehicles
United States Air ForceSenior Airman
Oct. 1992 - Oct. 1996Little Rock, Arkansas Area
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